LOFT Living

Ive been having issues with the Loft App since day one. I had to change my login 3 times just for the app to never allow me into my accountWords cant describe how frustrated I am.

This month, I was charged 3 times for an inconvenient error on the Apps part, not mine. The app claims I put in the wrong bank account information, that is untrue. And I have proof of that. I was charged twice for a 50.00 nsf fee (Including insufficient funds)..

Which is incorrect as well. If my bank account information was incorrect, why didnt the app say Youre account information is correct?? Why did the app say Payment was successful, when in fact it was not successful?? Misleading much?

Not to mention the leasing office waited after the 5 day grace period to contact us letting us know the payment didnt go through. Which caused a late fee of course. I understand it take a few days to charge my bank account but my rent money was taken out within a day. I paid my rent on time, and I used the correct bank account information.

And I will reiterate again that I have proof of that.

Therefore I dont believe I should pay these fees due to an error on the apps part, as well as misleading information. Once again I have been having issues with the Loft app since the beginning and Ive expressed to the leasing office my issues with it and nothing has been done.

I moved into my apartment May 12 then I paid my rent payments for June and July. My payment is only $84 a month for my rent.

Its a HUD property and Im low income. I get $700 a month only. So I paid my July payment and then the next time I looked at loft for whatever reason it said in parentheses $1601 and it said, including past due charges la la la. well I didnt have any past due charges because my rent is only $84 and Ive only lived here two months.

Thats like 18 times my rent that they decided to charge or put on there.. so I called and told them what happened and everybody kept telling me ask my apartment manager what my apartment management doesnt have access to do any moving of money or anything like that on my account. So then I called real page which is the company who does the loft app and again they couldnt give me any help. I called superior property management.

They never returned my call. Talked to my manager again. Got the whole. I dont know what to do for you and doesnt really want to even try.

Then after I pay my July rent a couple days later I have a deposit of $1517 put into my account. They refunded the money instead of just taking it off of my ledger. Mind you this money is just something that came out of nowhere onto my loft account when it said that I owed $1601. I paid the 84 in July so that is why its $1517 now.

I called to try to give them back their money. I called them, my bank, no one can tell me what to do with this $1500 that they put into my account. I moved it into my savings so that nothing can be spent out of there. I want an answer as to why was there why they gave me $1517 and what I can do to give them their damn money back so that later down the road, somebody doesnt come back to me and say you owe us $1517.

Mind you my loft account still says I owe $1517. No explanation. I had scheduled a recurring a payment of $84 a month. The loft or real page guy told me that I mustve made a mistake.

Well, no I did not because its clearly on my ledger that they are going to take $84 on the August 1. What can I do about the situation? At what point do I just keep the money and say forget about it?

Im completely lost and confused. Please help me.