Lodge on the River Bullhead City
Lodge on the River Bullhead City Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say DO NOT STAY HERE.
Positive Feedback
There are no pros noted; the single review lists no positive aspects of the property or service.
Negative Feedback / Risk Areas
- Filthy rooms, missing linens, broken sliding door and shards present as detailed in Lodge on the River Bullhead City reviews.
- Broken amenities like ice machine and washer/dryer and reports of rude staff and owner behavior.
- Customer complaints about refunds and disputes over reservations and refusal to process refunds.
Key Takeaways for Future Customers
- Expect poor customer service and verify refund policies before booking through the website.
- Avoid this hotel if cleanliness and secure doors are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say DO NOT STAY HERE.
Positive Feedback
There are no pros noted; the single review lists no positive aspects of the property or service.
Negative Feedback / Risk Areas
- Filthy rooms, missing linens, broken sliding door and shards present as detailed in Lodge on the River Bullhead City reviews.
- Broken amenities like ice machine and washer/dryer and reports of rude staff and owner behavior.
- Customer complaints about refunds and disputes over reservations and refusal to process refunds.
Key Takeaways for Future Customers
- Expect poor customer service and verify refund policies before booking through the website.
- Avoid this hotel if cleanliness and secure doors are priorities.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bullhead City, Arizona
This Hotel is a Nightmare
- Room 112 was filthy and lacked linens.
- Sliding glass door was shattered and did not lock.
- Owner canceled the reservation and refused a refund.
I had to hire an attorney to take the owner Lori Lascola to small clams court. However she needs to be served. She has eluded the constable and private citizens attempting to serve her.
When entering the room I immediately noticed the room was filthy. No sheets, no towels, no toilet tissue. I also noticed the sliding glass door that is supposed to be double paned, one pane was completely shattered. glass shards in the the door pane as well as glass shards outside the room on the ground.
The door did not lock. I immediately took pics and headed to the office. They claimed the room had already been clean and they do not provide any linens. The ice machine was broke, the washer/dryer was broke.
The owner Lori Lascola became irrate with me and canceled my computer reservation, making it look like I never showed. She refused to refund my money telling me I would have to go through the 3rd party company in which I reserved the room. I USED their website to book the room.
I am still fighting this, and have to go to civil court to try to get my money back. An absolute horror of an experience.
- Sorry to say their are no pros
- Rude staff
- Filthy rooms
- Unsafe
Preferred solution: Full refund
User's recommendation: DO NOT STAY HERE
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.