Kristie E Nhn
map-marker Weatherford, Texas

The amount they charged

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Locksmith Pros - The amount they charged

Needed a lock opened on a storage building. They didnt tell price until he was about to open it up.asking are you sure?

It was a little late at that point to say 220.00!!! I could have knocked the lock off with a hammer and replaced it for less than 5.00 except my car keys were inside so he had me. DO NOT use this company. I have called twice trying to get someone to return a call.

Each time Im assured someone will call back which they dont. I repeat DO NOT USE THIS COMPANY

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Feliks B

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Verified Reviewer

DO NOT USE THIS COMPANY. TECHNITION TRY TO FIGHT ME.

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Updated by user Oct 07, 2023

I called the company on the day it happened. No issue was resolved.

I was threatened that the technician will come in every week and change or break the lock on the property. And nobody contacted me ever from the company.

Original review Sep 30, 2023
I had a lockout with the Sheriff's Department, The guy who arrived on the work side had no idea of what he was doing. Instead of picking up the lock, he started drilling the lock in the middle of his job he stopped and told me his charge was $685, and if I approved the charge he put me on the spot with sheriffs rescheduling the lockout.

Sheriffs seeing the incompetent man (NOT the locksmith) jumped over the neighbor's fence got inside the unit from the back entrance and opened the door from inside. As soon as the sheriffs left the mentally unstable technician demanded the payment. I refused to pay because of the job he was hired to do, which he FAILED to do, TRYING TO TAKE ADVANTAGE OF THE SITUATION AND OVERCHARGING CUSTOMER. I TOLD HIM TO LEAVE WITHOUT FINISHING HIS JOB.

He started to calling me mother *** and Sharmoota and demanded the money. I told him I would not pay and he needs to leave. The mentaly ill guy changed the lock in the unit took the key with him and left. After that, someone called me and started threatening me that God would do something bad to me and mentally ill moran would be coming back every week to change the lock and lock me out of the unit.

He also told me that the technician is illegal here. The whole incident went on for 2 hours. I paid $200 because I did not have time to deal with all that and I think I overpaid. They charge me as
SUISSA HANDYMAN SERVICES is located at 1701 E D St Apt 1512 Ontario CA 90937.

Bunch of MORANS AND MENTALY ILL PEOPLE. I run this company through California state, they do not have any licenses to do any type of job.
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Loss:
$200
Pros:
  • Unprofessional and unre
Cons:
  • Unprofessional and unreliable
  • Everithing is a cons

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS MENTALY ILL PEAPLE

Adriana R Tiz

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Verified Reviewer
| map-marker San Diego, California

Literally came only to cause more problems

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This was literally the absolute worst experience Ive ever had with a vendor in almost 20 years. The other reviewer is right.

This is not a company but more like Uber for locksmiths so you have no idea the caliber of vendor walking through your door. I had had a few attempted break ins into my home recently and wanted to change the sliding door locks to ones that could be locked with a key. The person that came in dismounted one of my locks instead of measuring and going to find the right part to fit my door. He did this because it was easier for him to dismount than to take proper measurements.

After he came back empty handed this idiot proceeded to accidentally drop the locking mechanism between the panels of the frame of my 10 foot sliding glass door. What I proceeded to watch was a total disaster. This guy used one of my wire hangers to try and extract the now lost part for hours and even tried to take my glass door apart which I advised against since he did not know what he was doing. He even started looking up YouTube videos on how to do this.

Once he realized that he wasnt going to get it out he just decided to pack his things and essentially leave me with a bow unlocked sliding door and unprotected. He then had ME order a lock from Amazon from the door that did not fit ( because again, he did not measure). The next day he came to install and basically had me drive to send the thing back. So now Im also doing his work for him.

Completely unprofessional, irresponsible, and down right dangerous because of complete negligence. Stay away from this company. Ive never in my life experienced such irresponsible behavior, not even from a high schooler.

Now I have to call another company and pay to replace the lock this person lost from outright being lazy. Just disgusting.

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Pros:
  • Unprofessional and unre
Cons:
  • Unprofessional and unreliable

Preferred solution: I would like to warn people to not use this company because you literally do not know the caliber of professional that’s going to show up. They are like Uber for locksmiths

User's recommendation: Do not use! Research this company first

Dagmar Phr

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Verified Reviewer
| map-marker Salisbury, Maryland

'forgot' about us and then said we called the wrong number!!

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They told us they would call back within 10minutes, they had to verify they had someone to make the right vehicle key. After 20 minutes, called back and they forgot who we were, and that we called and were waiting a response.

We told her the truck make and model and she said we had the wrong number. Spoke to the same lady twice. But now we have the wrong number?

Awful, AWFUL service. Do not recommend.

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User's recommendation: Choose ANY other places. Run.

Carlton H Aam

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Verified Reviewer

They Don't Want Your Business

https://www.locksmithspros.org/

I called yesterday morning 11/7/2022 for service and was scheduled for service at 12pm. At 12:53pm I called and said I have not seen the locksmith.

They said he called. I stated I am working from home and in meetings so I can't always answer my cell just show up because there are three people here (wife, daughter, and me). Called the locksmith's cell and said the same thing. Do not call just come to the address given.

He said he would come in an hour. Two hours later I called the locksmith and asked where are you. He stated he got tied up and would be at my house in 30 minutes. I mentioned again don't call just show up I am home.

1 hour 30 minutes later I called the main office and said send me another locksmith because the one they allotted for me is not working out. The lady said well he called and said you are not answering the telephone. I was very disappointed and irritated then. I mentioned I talk to this office once and the locksmith twice not to call and just come out and now you mention me not answering the telephone is the reason no one has come to my house is crap.

The lady said she would look into it and get back to me to get someone to come out. This was now about 5pm.

Waited and you guessed it - no call back and no service. They also don't post the negative comments on their website.

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Preferred solution: The quality service at the proper price. Now with all the time I have taken I should get a huge price reduction.

User's recommendation: Don't Waste Your Time

Anonymous
map-marker Brockton, Massachusetts

Not Reliable At All.....

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Had to ignition switched replaced/fixed because my key would not turn. Called the 888-649-**** I found on the internet.

Was told, based upon their advertisement and customer service person, that the response time would be 30 minutes. And they would contact the locksmith they selected and have him call me around 5-10 minutes.

Got a call within that time and he told me he would arrive around "an hour to an hour and a half". An hour and 45 minutes later he finally arrived and proceeded to tell me in order to replace the ignition cylinder it cost me "around $400", but to repair the one in the car and without a new key it could be done for $250.....but he was just the locksmith for the company he could lower the cost to $200.....WTF?

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Preferred solution: Reliability AND Honesty!

User's recommendation: Don't Bother

Anonymous
map-marker Stamford, Connecticut

Wholly False and Misleading Advertising

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Locksmith Pros - Wholly False and Misleading Advertising

Locksmith Pros advertises that they offer local locksmith services in Stamford CT, promise that service calls are only $15 and its 15 minute arrival time for a service call. Their ad appears prominently at the top of search results.

I simply needed a mailbox lock to be changed. After waiting an hour and nobody called or showed up, I called back and they then said they had nobody in the Stamford area at all. Locksmith Pros should not lie in their advertising.

Furthermore, the rep who took my call should not have taken down my contact information if there was nobody to serve the area. Using this wholly false and misleading advertising Locksmith Pros wasted my time and gets leads at the expense of competitors who can actually provide a service to Stamford residents.

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User's recommendation: Locksmith Pros is a waste of time if you live in Stamford CT

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