Adriana R Tiz

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Verified Reviewer
| map-marker San Diego, California

Literally came only to cause more problems

This was literally the absolute worst experience Ive ever had with a vendor in almost 20 years. The other reviewer is right. This is not a company but more like Uber for locksmiths so you have no idea the caliber of vendor walking through your door. I had had a few attempted break ins into my home recently and wanted to change the sliding door locks to ones that could be locked with a key. The person that came in dismounted one of my locks instead of measuring and going to find the right part to fit my door. He did this because it was easier for him to dismount than to take proper measurements. After he came back empty handed this idiot proceeded to accidentally drop the locking mechanism between the panels of the frame of my 10 foot sliding glass door. What I proceeded to watch was a total disaster. This guy used one of my wire hangers to try and extract the now lost part for hours and even tried to take my glass door apart which I advised against since he did not know what he was doing. He even started looking up YouTube videos on how to do this. Once he realized that he wasnt going to get it out he just decided to pack his things and essentially leave me with a bow unlocked sliding door and unprotected. He then had ME order a lock from Amazon from the door that did not fit ( because again, he did not measure). The next day he came to install and basically had me drive to send the thing back. So now Im also doing his work for him. Completely unprofessional, irresponsible, and down right dangerous because of complete negligence. Stay away from this company. Ive never in my life experienced such irresponsible behavior, not even from a high schooler. Now I have to call another company and pay to replace the lock this person lost from outright being lazy. Just disgusting.
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Pros:
  • Unprofessional and unre
Cons:
  • Unprofessional and unreliable

Preferred solution: I would like to warn people to not use this company because you literally do not know the caliber of professional that’s going to show up. They are like Uber for locksmiths

User's recommendation: Do not use! Research this company first

Dagmar Phr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salisbury, Maryland

'forgot' about us and then said we called the wrong number!!

They told us they would call back within 10minutes, they had to verify they had someone to make the right vehicle key. After 20 minutes, called back and they forgot who we were, and that we called and were waiting a response. We told her the truck make and model and she said we had the wrong number. Spoke to the same lady twice. But now we have the wrong number? Awful, AWFUL service. Do not recommend.
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User's recommendation: Choose ANY other places. Run.

Carlton H Aam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They Don't Want Your Business

https://www.locksmithspros.org/ I called yesterday morning 11/7/2022 for service and was scheduled for service at 12pm. At 12:53pm I called and said I have not seen the locksmith. They said he called. I stated I am working from home and in meetings so I can't always answer my cell just show up because there are three people here (wife, daughter, and me). Called the locksmith's cell and said the same thing. Do not call just come to the address given. He said he would come in an hour. Two hours later I called the locksmith and asked where are you. He stated he got tied up and would be at my house in 30 minutes. I mentioned again don't call just show up I am home. 1 hour 30 minutes later I called the main office and said send me another locksmith because the one they allotted for me is not working out. The lady said well he called and said you are not answering the telephone. I was very disappointed and irritated then. I mentioned I talk to this office once and the locksmith twice not to call and just come out and now you mention me not answering the telephone is the reason no one has come to my house is crap. The lady said she would look into it and get back to me to get someone to come out. This was now about 5pm. Waited and you guessed it - no call back and no service. They also don't post the negative comments on their website.
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Preferred solution: The quality service at the proper price. Now with all the time I have taken I should get a huge price reduction.

User's recommendation: Don't Waste Your Time

Anonymous
map-marker Brockton, Massachusetts

Not Reliable At All.....