Lockridge Homes
Reviews and Complaints

I have worked with this company in the past and can say that many of the complaints offered on this site are from people completely out of touch with the building process and apparently never bothered to read their warranty packet. First of all, Lockridge Homes is a franchise.

Just like McDonalds has many individual branch owners, Lockridge has individual builders using their platform. When you got an overcooked batch of fries from McDonalds did you suddenly condemn the entire company from coast to coast? Why do it here? You should have been more diligent in checking out the individual builder who was going to build your home.

Shame on you for not doing your homework. Lockridge Homes is not out of business....obviously, but it's possible one of their franchisees went out of business. Even a McDonalds closes from time to time. People complaining about work not getting done....Really??

When the ground is saturated and you can't drive heavy equipment on your lot without destroying it, things can slow down. But, does the complainant care? Apparently not. I'm sure the complaints would have been quite abundant had Lockridge destroyed their drain field area and made the lot unbuildable.

Warranty issues....apparently some folks think they get a 10 yr. bumper to bumper warranty on the house. No builder offers this!! You get a 10 yr.

structural warranty. People...read your warranty, Lockridge offers the same standard warranties that 90% of the building industry provides.

All I can say is check out the individual builder under the Lockridge platform and then decide it it's a smart choice. Painting a broad brush on issues you didn't understand is counterproductive.

After driving to VA to see the actual floor plan we liked we met with Sandra in the Statesville office...these offices are nothing more than used car salesman! We asked specific questions and have emails to show the answers before we signed and we have found that most of what we were told was a LIE!

From windows, to cabinets, to time frame to literally almost everything. Then the general contractor for the western NC area, Rod is the worst! He lied to us multiple times then spoke to me like garbage when he was called on it. Told my husband he didn't care what we thought, this was his project and he would do what he wanted.

There are MANY examples of his kind of business but the best is they didn't put in kitchen lights, they were on the plan, wired for but they just weren't installed. I asked and he said he'll check, after a while I asked if he checked, his answer was no. Then the electrician told us he had called them the day before and told them not to install them! So he lied to me and just didn't install the lights.

Luckily, the electrician does better business than that and said they would do it because they know it is the right thing. This is just ONE of the many examples of bad business. Don't think the main company cares, the only contact is for Gene McDonald, supposedly the owner, it is an email that never gets a response..ever! I posted in their FB page and my comments get deleted.

The reason you don't see the bad everywhere is because they spend their time cleaning up their social media presence. We have to fix SO much just to move in! We have to repaint the ENTIRE house. They didn't wipe the walls after sanding so the walls have a grit under the paint and they just didn't paint some walls and others there are strips of paint that they missed.

Please do NOT use this company! Contact me for a tour of my home or info!

The builder for the Charlotte NC area Sux. Does not care if WORK is done or done right.

Never responds or answers phone or returns calls. DO NOT GET THIS COMPANY OR MAN TO BUILD YOUR HOME. CHEAP QUALITY AND *** WORK. THEY MAY WORK 1 HOUR A WEEK ON 1 ITEM THEN IT IS MESSED UP.

TAKING HIS SWEET SORRY TIME! Paint all over cabinets. Sheetrock tape seperating from ceiling seams. Electric panel box on the main wall in between living and dining room.

Windows not caulked.

Porch railing loose. Do not go with lockridge Homes.

My brother is having Lockridge homes build his home. I go over there at different times of the day and week.

Noone is ever working. Broken window. The electrical panel box is in the middle of the wall , main wall in livingroom/dining area. Right in the middle of the wall.

Wth. Why couldn't they put it in the laundry room?. Makes me sick to my stomach. It has taken almost 9 mnths to build a 1400 simple vinyl siding house.

Nothing fancy. What idiots. The builder never responds to him. He is moving from oyt of state and my mom and I check on the house.

What idiots.! I've lived in trailer homes and they have sense enough not to put a electrical panel boxon the main long living room wall between dining in an open floor plan. Would you or they be happy.?? This is his hard earned money.

Cutting corners. I can betyou this, before he signs any papers to finalize it I will go over it with a fine tooth comb.

Our house is only 1 1/2 yr.old. Our windows are leaking.

Submitted a claim with a check as required. Just got a letter saying LOCKRIDGE is no longer in business and for this reason the warranty people cannot honor the warranties of their homes because no one works their. SO ANY ONE WHO HAS HOME AND IS WARRANTIED FOR 10 YRS. It's time to get in touch with an attorney to see what our options are.

They are still responsible or Keystone Builders is liable because this is

where they generated from!!!!!

Bad business,no good!Look into your comerage !

I have not been in my home for six months and everyday I notice things that are wrong with my home from squeaky floors to pushed nails, cracks in the walls,the vanity not connected to wall.. Everyday im discussed with the amount of money I will be paying over the next 30 years for the *** craftsmanship I have.

Lockridge employees in the summerville location is very disrespectfuland not helpful at all. If you are planning to use these builders in the future please don't. They will give you the worst deal of life. Oh I forgot all my vents were installed backwards and we had to switch them around since the house was not cooling off...

PLEASE DON'T USE THIS BUILDER! !!

Building a house in SC. This is the worst company I have ever dealt with.

It started from day one. The footing were poured and foundation built wrong and not to code, the inspector failed it. They started building the foundation and had to cut a layer of block off because it was too high. They have taken many shortcuts in the way they do things.

They hire the cheapest people they can find and half the time do not pay them anyway. We have a builder threatening to put a lean on our house for non- payment, because Lockridge refuses to pay them. They put cabinets up before painting and got pain on the cabinets, they never dusted after sanding and painted over the dust. There was a broken truss in the support for the roof and they nailed it together as a fix.

They laid linoleum and did not go into the closets, they left the closets bare sub flooring. They pieced the carpet together instead of laying one roll. There is paint and dust and compound all over the carpet because they laid that down before painting and sanding. Holes in the walls that they drilled because they were looking for wires.

Gaps in all the doors. The roof was not done correctly, we had to force them to replace the roof. They did not flash it, and inspector had to make them put flashing up. They come and look at all their mistakes and look at you and basically say sorry it is what it is.

Workers were drinking on the job and Lockridge/Keystone did nothing about it. These people should be ashamed of themselves for treating people this way. These people are nothing but SCAMMERS!! I can go on and on.

Bottom line is Please save yourself the aggravation and DO NOT USE KEYSTONE/LOCKRIDGE HOMES. I have included some pictures of the roof and flooding inside the house and the uneven flooring that was supposed to be fixed and never was.

Keystone was actually the builder of our house in the Steele Creek neighborhood in Charlotte but I saw a sign in the neighborhood for Lockridge Home. Same people.

I looked on their website and they have the same floorplans as Keystone. Took nine months to build in 2006. We like the floorplan and it fits our family. Upgraded from one ac unit to two.

They only put in one and had to cut walls out to go back and install the second. The one year walkthrough we still didn't have air/heat in two of the rooms downstairs. They came in and again had to cut holes in the wall to discover that the airducts was so bent and twisted that it restricted the air and heat. It's 2014 and we are still having trouble out of the ac/heating units along with about 10 other people on our street.

We believe they put defective units in all the houses. There's also an electrical problem because the power in the master bedroom goes out for no reason and we have to flip the breaker switch. If I had to do it again, I would not build with keystone/lockridge. They do horrible work and don't want to fix anything.

I didn't even mention the sideways window, no screens, no keys to the internal doors, bad paint job, noticable nails coming from sheetrock and shutters falling off the windows after a year. And lets not forget bathroom ceiling leaking after a hard rain or a soaking wet floor under the bedroom windows after any rain.

This is the worst company ever!! After the walk though we hand MANY issues that were never fixed.

We did get someone to come back and put caulking around a window that was leaking terribly. We had paint on the floors that we had to remove because they never came back to do it. Nails sticking out of trim, so many nails in the stairs under the carpet is unreal, we are thinking of removing the carpet because its so unsafe.

I have stepped on a couple and gotten pretty bad cuts because of them. Our garage has had to be fixed 3 times already and the hotwater heater has gone bad.......PLEASE DO NOT use this company!

First off I cant even describe how frustrating this was for me and my family. This company is just full of excuses.

A 4 month home build turned into a year and a half. This company uses the bottom of the barrel subcontractors. I can write a book about how crapy the builder and the company is. They string you along the whole time thinking your an ***.

The regional manager Aimee Bills is the anti Christ. When the house was finished it was left a complete mess with over 50 different items needed to be fixed. And over a month since the house has been complete I am still getting the cold shoulder from the builder.

Crazy. This company should not be in business!

There is not enough room and I don't have the time to type all the issues we have had with this builder but would be more than happy to talk to anyone even thinking of dealing with these builders. (570)236-**** We are on our 15th month of construction and have filed a complaint with the NC Consumer Protection Bureau and still have no set closing date.

We were told by Lockridge's salesman Sam that the house would only take 3 months to build with 4 months being the worst case.

All I can say about him is get anything he says in writing. Better yet, run from this builder.