Locautorent
Reviews and Complaints
LOCAUTO NAPLES
AVOID LOCAUTO at all costs.
Hi Just back from Sorrento. Had a great trip which was ruined by Locauto car rental. I picked up the car at Naples airport. I am in the motor industry so I know how to appraise a car for scratches and damage.
YOU MUST DO THIS.
I took pictures of every mark and scratch on the car before i drove away. The girl had two on her IPAD but I found a lot more that she refused to take note of as they were under 5cm.
I also took my dashcam and fitted it before i left.
I was very carefull every time i left the car in a car park as you are forced to have 900 euros blocked on your credit card in lew of damage. In Positano you will need to let an attendant park your car so let them see you take pictures before you leave it and always check it when you return as the car parks are multi level and very tight.
When i returned the car to the airport it was before the rental office opened so again I took pictures of every panel on the car and the reg plate. This ensures you have a digital date and time stamp on the images in case you need them.
And boy do I need them. On my return to the UK I was hit with a £450 euro invoice claiming that the car was damaged and the funds removed from my card without my authorisation.
Of course it was not and I have all of the evidence to prove it. Even the dashcam will verify where i had been on my trips and dates and times as LOCAUTO claim that i was involved with another car.
So far they have not provided any photo's that I requested but stand by their claim. My credit card company have opened a dispute and I am confident that I have all the proof needed.
Had i not taken the pictures I would not be so confident..
A google search of LOCAUTO will show that this is a regular scam and if anyone knows how to stop them I will be happy to contribute my experience.
I intend to propogate my experience on every social media platform that I can to prevent others being robbed by them in the meantime.
LOCAUTO are partners with Enterprise car rental and I have issued a complaint to to them along with Auto Europe who I booked with.
Renting a car was a fantastic was to see the Amalfi coast just a pity about the crooks at Locauto.
Paul
- Dishonest staff
- No evidence provided
- Attempted fraud of my credit card
Preferred solution: Full refund
Locautorent Car Rental Review from Portim, Faro
We are not claiming any reparation from Locauto. We just want to make known how disgusted we are with the service provided by Lo auto, representing Alamo in Rome Termini
Total Scammers: Alamo Rent a Car operated by Locauto Naples Italy Capodichino Airport
Don't ever book a car from them! They charged me nearly 200 Euros for damage that I allegedly made to the rim! Despite having pictures to prove otherwise they won't refund!!!
Also, when booked online it said the insurance was paid for, but when I got there it turns out i had to add 100 Euros and still liable for damages up to 1000 Euros. Terrible experience. Avoid any business with them at all costs.
We felt so terrible for not having looked them up prior to booking the car. In fact, we booked a car by Alamo Rent a Car, only upon arrival we realized that this brand is operated by the crooked Locauto agency.
Will not book again with locauto
this rental booking experience with locauto was horrible. i selected a car which was a VW golf and the website said 45 euros for 3 days.
i booked and the website directed me automatically to an insurance website which was 25 euros and i paid a total of 70 euros. the website said 'payable at counter:0.00euros' i went at the locauto booth at milan linate airport. the representative's attitude was not very nice everything we asked was answered with 'si, si'. we found out that there were a lot of hidden charges we paid over 400 euros for the car which was the actual rental fee, which we were unaware of it and another 1000euros deposit which we were also unaware of!
image if we did not have that amount of money?! may i remind that i selected a VW golf from the website, and they gave us a Renault clio which was ok but not what we wanted .
the 1000eur were kept held for 5 working days we called and they told us that after a maximum of 48 hours of giving back the car they shall be released. we arrived back from our holiday and the deposit were still held and they took 5 working days u be put back in our account
- Locauto
- Hidden charges
- Poor service
Preferred solution: Full refund
Locauto
Preferred solution: Full refund
Terrible...dont use them
- Reliable car
- Customer service
- Poor service
- Absurd administrative charge
Preferred solution: Full refund
They scam customers with existing damage
- Poor service
- Thieves
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, TuscanyScammers - STAY AWAY!
Bad service
- Customer service
- Cars quality
- Poor service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges for existing damage
- Being scammed
- Thieves
Preferred solution: Full refund
Locautorent - Locauto Car Rental Review from Oviedo, Florida
I rented from Locauto in March 2015. I returned the vehicle with no damages and a full tank of gas.
After returning to my home nation, I received an email claiming I damaged the vehicle. I asked for clarification and proof. They stated "slight bumps to the bumper" but sent no proof. They billed my American Express for $327.
I successfully disputed the charges and Locauto did not reapond to American Express's communications.
I recently received an email from an Italian collection agency demanding more than $400 or they will turn me over to a US collection agency.
Locauto has numerous complaints against them for similar activities.
I will not pay for damages that I did not do and most likely do not exist. Avoid Locauto!
Thieves!!
- Being scammed
- Attempted fraud of my credit card
- Thieves
Preferred solution: Full refund
LOCAUTO
- Poor service
Preferred solution: Full refund
Locauto cheaters
Locauto poor service
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Exact same thing happened to me april 14.
Locoauto is a simple bunch of crooks! Alamo for some reason are supplying them with innocent customers