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1.5 Based on 18 reviews
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I rented the car in Milan and returned it to Verona. I was assured that the return office @ the rail station would be open when I returned the car. It was not but there was a key drop. Afterward, I was charged additional charges amounting to double the original rental amount for bogus charges. They additionally stated that there was damage to the car (which there was not!). Initially they put over $1000 on my VISA, even though there was a... Read more

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We had a similar experience where we were given a car several classes below what we paid for. We also had the car from a fly and drive package and we even paid $167 more to increase the car size. We waited in line for two hours to even get a car and also added the additional insurance which was over $200. Our rental hummed as we drove down the freeway and the low tire pressure light came on shortly after leaving Milan MXP. Trying to contact... Read more

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We rented a car in Milan for our fly and drive Tuscany trip through a travel company. We picked up the car and all good, we even bought more insurance so we would be covered for EVERYTHING. We drove for 2 hours and boom, we got a blow out. We called all the numbers on the paper they gave us and couldn't get though to anyone for road side assistance. We finally googled the location we rented from and they told us they would send a tow truck, and... Read more

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Locauto Naples, there isn't a barge pole long enough. Aggressive, untrustworthy, underhand. They claim not to speak English and have an aversion to paperwork. We were there in October 2916. When I returned the car, I was told to sign on a tatty iPad and was mis-informed about what I was signing. When I then refused to sign a second time, they became quite intimidating. When I got home I found that money had been taken from my credit card without... Read more

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Don't get close to these thieves . I rented a car in Corsica including CDW . My car got stuck in a narrow alley and couldn't even open the door. Some good people pulles us out of the alley but the doors were damaged. The thieves ignored the CDW and charged us 3520 Euros off the credit card. The insurer was a company in Ireland, who ignored our mails. I turned to the ministry of justice and they advised me to go to court in Ireland. Residing in... Read more

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Forced me to pay additional 400Eur useless insurance Avoid Locauto Treviso and its boss Mr Walid Mounir

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We were supposed to take the car from ciampino airport - Rome. Booked in for pick up at 12.30pm. Deposit was paid for the car with rentacar.com. Due to train being slightly late we arrived to pick it up at 1.30 pm. Tried to ring them (3 times) to let them know but they wouldn't pick up. When we got there we were told they have given my car to someone else as we were late!! The car that I actually paid for! They said they cancelled the booking... Read more

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Irented a car in Reggio Calabria, and returned it a day later at Rome airport. The pickup location was an outside lot in bright sunlight. All the obvious damages were noted. The car never left our possession. We drove directly to Rome, left the car in a locked lot overnight. At Rome, they delayed until I was in danger of missing my flightbback to the US. The agent then examined the car with a flashlight in the covered garage and said there... Read more

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Returned a car to Loc Auto in Rome. After 10 minutes of detailed scrutiny they claimed Id made a credit card size scuff on the wheel arch (i have the photo). They even said if I didn't sign the form they would 'charge me extra for the work'. I signed the form but insisted that I wanted them to acknowledge that I disputed it. The Manager said she was not allowed to sign anything. Eventually I had to get my flight. 3 weeks later they took... Read more

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AVOID LOCAUTO at all costs. Hi Just back from Sorrento. Had a great trip which was ruined by Locauto car rental. I picked up the car at Naples airport. I am in the motor industry so I know how to appraise a car for scratches and damage. YOU MUST DO THIS. I took pictures of every mark and scratch on the car before i drove away. The girl had two on her IPAD but I found a lot more that she refused to take note of as they were under 5cm. I also took... Read more

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