New Reviewer

I want to cancel your service

I cannot reach localnet they keep hanging up on meDo not use this service
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ID
#2168850 Review #2168850 is a subjective opinion of poster.
Preferred solution
customer service is bad-they keep hanging up on me

Tried to cancel service / got charged anyway

I signed up for service, then got told that I needed to buy their modem.So I mailed them a cancellation notice like they told me to 20 days ahead of its due date. Then they went ahead and charge me for a months service that never got!I told their customer service person that I didn't feel this was fair - let alone good practice. And all she said was "That's too bad." She said I should have read the fine print when I signed up. I informed her that I signed up over a conversation on the phone and that no one informed me of any fine print at that time. She said I just should have known that. So I asked to speak to her supervisor, and she told me "no"! I feel that I shouldn't have been charged for a service I never received. At the very lease it seems like bad public relations to be so rude to a former client or anyone for that matter!
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1 comment
#794946

Just went through the same thing. Total bs

ID
#393109 Review #393109 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$26

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