Anonymous
map-marker Mansfield, England

Wrong sized lamp

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the internet has the wrong size against the large flute lamp saying the height is 25 cms - obviously not! The man I spoke to was very nice and is looking into it. I am still waiting to hear how tall the actual lamp base is.
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ANNA K Pkn

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Verified Reviewer

No service

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I have called for 4 days, both the Order Line and Customer Service and written emails. The phone rings for 1/2 hr without being answered, the emails suggest calling the phone number. There is NO Customer Service to go to.
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Pros:
  • Looks great
Cons:
  • Impossible to access sales

Preferred solution: Let the company propose a solution

User's recommendation: go to an actual shop or don't waste your time. if pre purchase service is this bad what can you look forward to.

Anonymous

Loaf Furniture - Chair Review

We bought 4 Chinwag chairs about ?4 years ago. One of the legs fell off one of the chairs and was repaired by a friendly joiner we have. Just before Christmas my husband was deposited on the ground as a leg had fallen off another chair. I am left with 2 (? I wonder how long they will last). Meanwhile I have put two dining room chairs Regency period and know they will last longer!! Sad, sad as I had wanted 4 modern kitchen chairs. They are made from reclaimed wood and the legs are bound to come off when you look at the joins. I shall stick to Loaf's linen which is excellent. Lynette Findlay
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Reason of review:
Bad quality
Anonymous
map-marker Ashford, Kent

Loaf Furniture - Crumpet Fabric Sofa Review from Ashford, Kent

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We brought a sofa from loaf and have to say NEVER buy one of these awful sofas.. So they pride themselves on comfortable lounging.. Well i hope you don't have a dog or child as you will ruin the sofa within a week of getting it!!! The sofa leaves watermarks, now I have never noticed on Any other sofa in my life that you might accidentally drop water on your sofa, but with loaf sofa every little drop, damp clothing will leave stains and water marks.. We complained and they said that we were out of their 14 day return policy ( we complained after about 3-4 weeks) they would not refund us.. Just offered to swap the cushions which in my eyes is terrible.. Which we have to scotch guard ourselves! I would say I would probably be happy to throw the whole sofa in the bin.. We have had for 6 months and we paid £1600.. Disgusting! Please never buy one of these sofas!!!!
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Reason of review:
Bad quality
Ever Vwd

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Verified Reviewer
| map-marker Sutton Coldfield, Birmingham

Awful post sale care

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The sofa material on the loaf sofas stains with water, they even told us to ignore the label for dry clean. Shocking response to our complaint, lots of design and a well spoken team but terrible lack of concern for what is an unusable material. They were even sent videos from a professional dry cleaner of him demonstrating that the cleaning method they suggest doesn't work. The dry cleaning professional took it to the head of the dry cleaners uk institution and they believe the material is faulty Loafs response was very disappointing and it bordered on 'so what'. Ask them specifically if the sofas are cleanable and if water will stain them before you buy and get the answer in writing! Shame because we like their design but not the substance
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Loss:
$2000
Cons:
  • Lack of interest in their defected prduct
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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