Loaf Furniture
Loaf Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Loaf Furniture has a 1.8 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Key Takeaways for Future Customers
- Read Loaf Furniture reviews for fit and sizing accuracy before buying.
- Ask in writing whether sofas stain; customers report watermarks and poor cleanability.
- Expect limited post-sale support and potential refund issues.
Negative Feedback / Risk Areas
- Customer complaints about unreachable customer service and no response to calls or emails.
- Reports of product defects: broken chair legs and incorrect item dimensions.
- Refunds denied after 14 day policy; unresolved stain and cleaning disputes.
Positive Feedback
Design and appearance praised; some customers value the website, product range, and their linen items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Loaf Furniture has a 1.8 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Key Takeaways for Future Customers
- Read Loaf Furniture reviews for fit and sizing accuracy before buying.
- Ask in writing whether sofas stain; customers report watermarks and poor cleanability.
- Expect limited post-sale support and potential refund issues.
Negative Feedback / Risk Areas
- Customer complaints about unreachable customer service and no response to calls or emails.
- Reports of product defects: broken chair legs and incorrect item dimensions.
- Refunds denied after 14 day policy; unresolved stain and cleaning disputes.
Positive Feedback
Design and appearance praised; some customers value the website, product range, and their linen items.
Turn one complaint into a collective action
Mansfield, England
Wrong sized lamp
- - The large flute lamp height is listed as 25 cm, which is incorrect.
- - The representative is looking into it and the lamp base height is awaited.
the internet has the wrong size against the large flute lamp saying the height is 25 cms - obviously not! The man I spoke to was very nice and is looking into it. I am still waiting to hear how tall the actual lamp base is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service
- - Called for 4 days to Order Line and Customer Service and sent emails.
- - Phone rings 30 minutes with no answer.
- - There is no customer service to go to.
I have called for 4 days, both the Order Line and Customer Service and written emails. The phone rings for 1/2 hr without being answered, the emails suggest calling the phone number. There is NO Customer Service to go to.
- Looks great
- Impossible to access sales
Preferred solution: Let the company propose a solution
User's recommendation: go to an actual shop or don't waste your time. if pre purchase service is this bad what can you look forward to.
Loaf Furniture - Chair Review
- - Chinwag chairs bought four years ago; one leg fell off a chair and was repaired.
- - Now two chairs remain; I will stick to Loaf's linen.
We bought 4 Chinwag chairs about ?4 years ago. One of the legs fell off one of the chairs and was repaired by a friendly joiner we have.
Just before Christmas my husband was deposited on the ground as a leg had fallen off another chair. I am left with 2 (? I wonder how long they will last). Meanwhile I have put two dining room chairs Regency period and know they will last longer!!
Sad, sad as I had wanted 4 modern kitchen chairs. They are made from reclaimed wood and the legs are bound to come off when you look at the joins.
I shall stick to Loaf's linen which is excellent. Lynette Findlay
Ashford, Kent
Loaf Furniture - Crumpet Fabric Sofa Review from Ashford, Kent
- - Loaf sofas stain easily and watermarks appear.
- - Pet/child use ruins the sofa.
- - Refund refused after 14 days; cushion swap offered.
We brought a sofa from loaf and have to say NEVER buy one of these awful sofas.. So they pride themselves on comfortable lounging..
Well i hope you don't have a dog or child as you will ruin the sofa within a week of getting it!!! The sofa leaves watermarks, now I have never noticed on Any other sofa in my life that you might accidentally drop water on your sofa, but with loaf sofa every little drop, damp clothing will leave stains and water marks.. We complained and they said that we were out of their 14 day return policy ( we complained after about 3-4 weeks) they would not refund us.. Just offered to swap the cushions which in my eyes is terrible..
Which we have to scotch guard ourselves! I would say I would probably be happy to throw the whole sofa in the bin.. We have had for 6 months and we paid £1600..
Disgusting! Please never buy one of these sofas!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful post sale care
- - Water stains the sofa; ignore the dry-clean label.
- - Their reply was unsympathetic.
- - Ask for written confirmation on cleanability before purchase.
The sofa material on the loaf sofas stains with water, they even told us to ignore the label for dry clean. Shocking response to our complaint, lots of design and a well spoken team but terrible lack of concern for what is an unusable material.
They were even sent videos from a professional dry cleaner of him demonstrating that the cleaning method they suggest doesn't work. The dry cleaning professional took it to the head of the dry cleaners uk institution and they believe the material is faulty
Loafs response was very disappointing and it bordered on 'so what'. Ask them specifically if the sofas are cleanable and if water will stain them before you buy and get the answer in writing!
Shame because we like their design but not the substance
- Lack of interest in their defected prduct
Preferred solution: Let the company propose a solution
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