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LoadUp Junk Removal

LoadUp Junk Removal Reviews

goloadup.com
What is your customer experience with LoadUp Junk Removal?

LoadUp Junk Removal Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

LoadUp Junk Removal has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing high prices and policy issues.

Positive Feedback

No positive feedback reported in the available review.

Negative Feedback / Risk Areas

  • LoadUp Junk Removal reviews highlight a 20% cancellation fee and surprise charges related to billing.
  • Customer complaints note poor customer service handling of cancellations and disputed charges.
  • Issues raised about refunds and the Exchange, Refund and Cancellation Policy when cancelling ahead of the booking.

Key Takeaways for Future Customers

  • Read the cancellation and refund policy before booking and confirm timing to avoid fees.
  • Expect premium pricing and verify total charges up front.
  • Contact customer service immediately if billing or refund issues arise.
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Karen H Doi

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Verified Reviewer

20% Cancellation fees ripoff customer thinking they didn't know the fine print!!

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AI Highlights
  • - The company charged a 20% cancellation fee.
  • - Policy requires cancellations before the scheduled day.
  • - Cancellation was requested 6 days in advance.

This junk remover company charges 20% cancellation fees, but according to their policy, it was prior to the day of scheduled booking. I requested cancel booking immediately after placed the order which was 6 days ahead. Loadup company was doing biz to get money, otherwise why charging fees that wá unreasonable, maybe CS didn't realize my booking wasn't next day, but further down the week.

Preferred solution: Full refund

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