Lladro Reviews
Lladro Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lladro has a 1.6 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable rating share.
Key Takeaways for Future Customers
- Check advertised availability and shipping timelines before ordering to avoid delays noted in Lladro reviews.
- Expect difficulty reaching customer service and pursue tracking or refunds proactively if items arrive damaged.
Negative Feedback / Risk Areas
- Repeated customer complaints about delivery delays and orders sourced from Spain without notice impacting timely delivery.
- Poor responsiveness to calls and messages, unresolved missing parts, broken items, and slow refund or repair handling.
Positive Feedback
Reviewers value Lladro's diversity of products, though they note high price levels and concerns with repairs and customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lladro has a 1.6 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable rating share.
Key Takeaways for Future Customers
- Check advertised availability and shipping timelines before ordering to avoid delays noted in Lladro reviews.
- Expect difficulty reaching customer service and pursue tracking or refunds proactively if items arrive damaged.
Negative Feedback / Risk Areas
- Repeated customer complaints about delivery delays and orders sourced from Spain without notice impacting timely delivery.
- Poor responsiveness to calls and messages, unresolved missing parts, broken items, and slow refund or repair handling.
Positive Feedback
Reviewers value Lladro's diversity of products, though they note high price levels and concerns with repairs and customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Levittown, New York
Order inquiry
Called to inquire about items in my order, and the call was terminated before anyone answered my call.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepair my Lladro necklace
UPS delivered a very special piece thats been in my family for several decades and broke the antlers off
Would really like a repair as it was my grandmothers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty head on lladro
- - Lladro figure shows a lady with pink flowers and a dog.
- - Head is loose and may fall off; bottom shows 1977, K-11 A, and 55; asks for glue to secure.
My lladros head is very loose and looks like it might soon fall off
The lladro is a lady holding a basket of pink flowers with a dog at her feet
Date on bottom is 1977
Number K-11 A. Also a 55 number on bottom
can you recommend any type of glue I can try and secure the head on?
Kind regards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with delivery
- - Order #200023****, placed 12/19 for item #0100****; free delivery; paid $40 for 1–2 day.
- - Shipped from Spain; delay not disclosed; DHL rerouted; picked up 12/23.
BTW, DHL didn't deliver anything on 12/23or24/23, as the website indicated delivery could occur. They were closed because it was “the weekend, and we're closed on weekends.” No special holiday schedule.
So, it's another lie. I was told this by a nasty DHL representative.
Well, I just got a notification from DHL that it will not arrive until 12/27! I paid $40.00 extra for 1-2 day delivery, just to make sure it got here on time for Christmas and so I can wrap it. Can you please see if there is a faster way to get it here? It is for my daughter for Christmas and her first child!
Please help so I can give her that very special (and expensive) gift.
12/25/23 ADDENDUM: First of all, they ordered it from Spain (it was supposed to be from their U.S. warehouse) because they happened to run out and they did not inform my of the issue/delay until I called them. I spent numerous hours on the telephone (both talking and on hold) with Lladro and DHL (their carrier). I was told by Lladro Customer Service that there is no way we can change or modify the order, once it is placed and they cannot (or will not) contact DHL to try to expedite or reroute the delivery so it will arrive by Christmas, which contradicts what they promised on their website in the days before Christmas.
However, I ended up contacting DHL several times (and spent several hours) to get to the right customer service person who would divert the package to a local distribution center. It was held there and I was able to pick it up on Friday, 12/23/23, three days after I ordered it and two days after it was shipped from Spain.
Now why couldn't do that?!? I mean, they're supposed to be CUSTOMER SERVICE, aren't they!?!
Preferred solution: Price reduction
User's recommendation: Ensure their ‘advertised’ delivery time is accurate BEFORE you place your order. They basically lied about the product’s availability in the U.S. and had to source it from Spain without informing me of the switch in product procurement location.
Fresno, California
Part missing from my order
I have called multiple times and left messages and no one has returned my call. Please return my phone call to resolve the issue I have with my order.
Alicante, Valenciana, Comunidad
Broken part not replaced
- - The lid arrived broken.
- - Four months later, still no lid.
- - A lid replacement was shipped to the wrong address with an incorrect tracking number.
I purchased a vase from the boutique in Valencia. Upon delivery the lid was broken.
It has been 4 months of waiting. Still no lid. The manager supposedly shipped a new lid. Unfortunately she put an incorrect address and provided an incorrect tracking number.
I spent hours communicating and still received inaccurate information.
I am requesting a full refund as the value of the piece is significantly reduced with no lid. DO NOT BUY FROM THE BOUTIQUE IN VALENCIA.
User's recommendation: DO NOT BUY
Companies Similar to Lladro
FormFluent
The Collection Shop
Vitra
“Two toilet flushes are not working properly and water leakage issues are coming. Kindly arrange for...“
Fjords Furniture
“My fjords (2) swivel, rocker and recliners only swivel 180 degrees. Would like 360 degrees, is that...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation