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LL Flooring is now Lumber Liquidators
LL Flooring

LL Flooring

www.llflooring.com
What is your customer experience with LL Flooring?

LL Flooring Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • LL Flooring has 2.7 star rating based on 6 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "I can not give a recommendation at this time.", "Stay away", "Hopefully things are getting better with new management.", "Stay away from them!", "Stay away from this company".

  • Review authors value the most Discounts and Special Offers and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.

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Media from reviews

LL Flooring - Settlement not acknowledged
LL Flooring - Settlement not acknowledged - Image 2LL Flooring - Would not back Warranty
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Kasandra Whg
map-marker Riverside, California

Bad flooring that was sold too us

I bought flooring alot and I just finding out it was a bad product I got a email saying this flooring had a issue with locking in place we had to pull this flooring up 3 times because it keeps coming apart it was coreluxe rvp8dh-n driftwood hickory we bought it from the Florence ky store this is not right please help now all of a sudden there not selling this no more I got a email from the store saying it was bad flooring how do we get our refund please

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Donna S Kyg

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Verified Reviewer

Settlement not acknowledged

LL Flooring - Settlement not acknowledged
LL Flooring - Settlement not acknowledged - Image 2

I was involved in a class action lawsuit against all and was given a $363.00 voucher that isn't accepted by LL Flooring. My store credit voucher has no expiration date, so I'm confused about why they don't accept the claim.

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Loss:
$363

Preferred solution: To use my credit voucher for 363.

Montell Brs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redlands, California

I need to have some one come in and repair the laminate floor

Contains 2 confidential files for company representatives

My floor has warped water was on the floor for two hours and it is supposed to be 72 hours before the floor is damaged this waterproof laminate flooring from LL flooring, which is a lifetime warranty

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Resolved
Ahuva Wsy

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Verified Reviewer
| map-marker Burbank, Illinois

Resolved: SO # 917973** **-11-24 Where's my order ?

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Updated by user Jan 05, 2025

Company fixed the issue and I have been provided with apology. Flooring came , took 7 weeks.

Original review Dec 05, 2024

I placed my order on 24-11-10 and put it on my credit card. My receipt said delivery in 2 weeks, not almost 2 months.

I finally received a call this past Sunday saying the order was in. I finished picking up my order yesterday. I will probably start installing next week or in two weeks. I have never had a problem with them in the past.

I'm not sure if it's because of the bankruptcy and them being bought out. The communication was just terrible.

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User's recommendation: Hopefully things are getting better with new management.

1 comment
Stephhrr

I'm having the same issue. What number did you call?

Dravin Bqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Bergen, New Jersey

Horrible customer service, purchased many floors in the past, wood is cheap but not great, now I can’t even contact company about flooring already paid for but not delivered

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No one at Williston Vermont ever picked up phone for 2 weeks, told 2 weeks for wood, going on 6 weeks without an answer

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User's recommendation: Stay away

1 comment
Stephhrr

I am waiting on order as well. I'm not happy!

Korrine Xwb
map-marker Greenville, North Carolina

To speak with my issue has not yet been resolved, appropriate person

I purchased two bamboo transactional strips. The seller at your Greenville, North Carolina store was notified at the time of purchase that one was damaged where he did not check the items before selling.

When I informed him that I needed a second transitional strip, he said that it was going to be $25 charge for an in-store transfer. I purchased two strips. I expected two strips with no additional charge. We need this matter resolved as soon as possible.

Furthermore, I have purchased from lumber liquidators in the past and I had excellent customer service.

Furthermore, I feel that someone from management needs to check on the store for the two times I have been to it Ive seen your employees outside the front doors smoking, though no one was inside, but still there is a certain amount of professionalism that needs to be conducted at all times. I am a project manager for three individuals and I have two rules 1 the customer is always right and 2 if the customer is wrong referred to rule one.

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User's recommendation: I can not give a recommendation at this time.

Anonymous
map-marker San Diego, California

I have a question about a gift card that I have

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not a thing I was just trying to find out if I could have my gift card honored I have no problem with lumber liquidators. Theyve always been helpful with supplies and customer service.

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Beth G Yvg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

They owe me a refund!!

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Contains 1 confidential file for company representatives
Updated by user Oct 28, 2024

Have heard NOTHING from them, either to offer a refund or status. I'm now beyond pissed and the Better Business Bureau has been contacted.

Original review Oct 16, 2024

Purchased flooring on 9/22 with the understanding that one T molding would be shipped the following week (and paid $25 for shipping). Never received it, corporate has no record of it, now they've changed names and have no record of it even when presented with the receipt.

It's not a large amount but I want my money refunded. Will never do business with them again after this fiasco.

View full review
Loss:
$75
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Stay away from them!!!!

Marilyn L Wgt

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Verified Reviewer

Store Credit Voucher

I received a store credit voucher in 2021 from a settlement. It was set to expire on 8/26. I recently tried to use it, but the store in Vermont would not accept it. I just want a check issued for the amount of $249.53 to go towards the flooring that I purchased.

Marilyn Lawrence

PO Box 197

Owls Head, NY 12969

518-651-****

Claim Number 120****

027447-LBR062521a01-01

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Loss:
$250

Preferred solution: Full refund

Hilarie Z

Bellawood Bamboo - Ultra Strand

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I have some left over Bellawood Brown Ultra Strand Bamboo (SKU 1002****) available in case you need them for repair. my email: wuz92007@***.com

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Loss:
$10000

Preferred solution: XXX

User's recommendation: Stay away from this company

David E Ree

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Would not back Warranty

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LL Flooring - Would not back Warranty

I bought laminate for my den. when putting it down I found that it would stay together.

I then had a pro flooring come in and take it up, and put it down once more they had same problem. I was never give a copy of warranty by LL flooring. I filed a claim they ask pics which I sent to them. they told me I had to have the floor inspected which cost 600.00 out of my pocket now I paid 1200.00 for laminate, and 1500.00 for contractor to take up and put back down now they want me to put 600.00 in the floor.

It is dream Home. Also the inspector will a mim of 120 days. I have contacted the store 8 times for help no luck they will not even call me back, and sent e-mail to home office in Richmond Va they will not e-mail me back. If I would have seen the Warranty I would not have got this junk.

I also did not ask for refund just a store credit. This flooring will not stay together long ways or width

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User's recommendation: Go to lowe's Home Depot, or empire do not buy from LL flooring

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