Anonymous
map-marker Hendra, Queensland

Incorrect Listing by LJ *** New Farm

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

LJ *** New Farm were instructed to list our property at $1.7m with the price tag shown on the online advertising. This was important, as we only wanted qualified people being shown the property.

These instructions were given to the agent prior to signing the contract to list. They listed the property, online search, at 1.0m with a price tag shown on the internet as "negotiable". How you negotiate from $1.0m to $1.7m is beyond comprehension. As well, the people with the funds to purchase at the $1.7m would not be searching for a listing of $1.0m or below!

We could not find the listing online as we did not think to "do a find" at $1.0 million or less. We just though they had not put the listing onto the internet. After many weeks of complaining, and asking them repeatedly to list the property at the 1.7m price tag and put the value on the web site they did not. Instead they set the listed price (searchable) at $1.25m and a shown price tag of negotiable.

Repeated requests to list the property as desired were met with no action. The only recourse we had was to pull the advert and to stop using LJ *** New Farm.

We have asked the principles to call us back - no response. We have asked the principles to email us a response - nothing.

View full review
Loss:
$2250
Cons:
  • Unethical practice
  • Poor customer service
  • Empty promises
Reason of review:
Poor customer service

Preferred solution: Full refund

Verita Shd
map-marker Melbourne, Victoria

LJ *** Point Cook is the Worst Estate Agent in Point Cook

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Stay away from LJ *** Point Cook. Don't appoint them as your estate agent at all time. They are really a *** They hook you into appointing them as your exclusive agent. Then control you through the exclusive agency rights.

They will delay the marketing of your property until you agree with their demands. They are unprofessional, unhelpful, uncaring and become very personal if you don't meet their demands. Very unreasonable agents with unreasonable demands.

A lot of empty promises but never can fulfill any of them. They only care to make money for themselves. They just want to quickly get rid of your property at the lowest price in their favor. They do not care what the vendors wants

Don't trust LJ *** Point Cook's agent at all. It will be your greatest mistake! They have no ethics! I have serious concerns regarding the ethics of this company.

View full review
Loss:
$700000
Cons:
  • Unprofessional
  • Empty promises
  • Hard selling
Reason of review:
Unethical Practice
11 comments
Guest

It is very shame to take all of your attention to inform you that, I am very disappointed and shocked to see LJ *** Point Cook real estate's poor customer service to a buyer when someone has enough interest to buy a property.

I have called couple of times a left a voice mail to Silvana Masalkovski's (main contact person Listed on realestate.com.au advertisement) mobile to call back to assist me regarding a property at Point Cook but unfortunately never responded. After calling LJ *** Point cook office number another sales person, Sean Grech who started well to help me with the property but again ... same service in relation responding customer what they are waiting for to hear or to get confirmation. I have requested the sales manager to book an appointment to inspect the property Thursday or Friday but she even forgot about it seems when called her to confirm the day after a week.

At our last conversation I have requested Silvana Masalkovski to get back to me by Friday from the vendor with my offer as I have to take the decision as soon as possible.

She said "Yes absolutely/definitely I will get back to you by Friday, Just give us your maximum offer..." Yes I have given her my maximum offer but today (Friday) 6.19pm I have not heard from the sales manager what so ever.

It is very shame to tell you this as such customer service I found even though I have made very good offer for the property considering current market.

I was wondering (not responding Customers) is this one of those sales technique to see how much buyer has interest for the property? so that you can bargain/expect maximum price for a property? or LJ *** Point Cook real estate has only novice sales managers dealing with the customers.

Guest

LJ *** Point Cook Office - Rental Department - poor poor poor!

Extremely disorganised. Staff will never follow through any enquiries, a lot of promises 'yes I will follow it up as soon as I find out more'.

They will never return calls, emails, always off 'sick'. I think the only person that knows whats going around but with limited scope is the receptionist. Will never rent through them again after my tenancy agreement is up!

I'm still waiting for one simple question to be answered and its been 4 weeks, but it is just too hard for them to confirm if they have received my fax (???!). End of rant..

Guest

LJ *** Point Cook were formally called RPM Real Estate Point Cook.

Agent was frequently uncontactable and they're just doing the bare minimum.

Called and texted agent and did not reply - not for weeks, months even! Unhelpful, uncaring and just in it for the money. To say they have poor customer service would be an understatement of epic proportions.

Avoid at all costs. Terrible customer service!!!

Guest
reply icon Replying to comment of Guest-1131099

RPM Real Estate Point Cook can change their name to LJ *** Point Cook but the boss and the agents remains the same. How much change can they be. If they bad in the first place, they cannot be better even if they change the estae agency name.

Guest
reply icon Replying to comment of Guest-1131099

LJ *** Point Cook...??? They are the most irresponsible agents!

Don't ever engage them for your property. Headache and heartache are what you would get.

Guest
reply icon Replying to comment of Guest-1132404

Put a straw hat on the LJ *** Point Cook's agents heads...what do you see? Witches!!!....that's right! How good can they be...???

Guest

LJ *** Point Cook were formally called RPM Real Estate Point Cook.

Check this out: http://www.productreview.com.au/p/rpm-real-estate-group.html

Agent was frequently uncontactable and they're just doing the bare minimum.

Called and texted agent and did not reply - not for weeks, months even! Unhelpful, uncaring and just in it for the money. To say they have poor customer service would be an understatement of epic proportions.

Avoid at all costs. Terrible customer service!!!

Guest

Oh...you mean LJ *** in Point Cook? They are most unreliable!

They will give you a price range to sell your property. They will then hold the sale to see if you are in a hurry to sell. If they sense that you are in a hurry to sell, they will tell you that the buyers find your price too high and ask you to lower your price to a point that it is easy for them to sell.

I sold my property through them and I had been deceived.

Not sure if they resell at a higher price through their other networks.

I understand sometimes they do a, so called, "nomination sale" at a higher price through their networks and make the difference and share the profits among their own networks. Shame on them.

Guest
reply icon Replying to comment of Guest-1130541

I am not surprised at all with their kind of characters and bad reputations.

Guest
reply icon Replying to comment of Guest-1130541

Sanctuary Lakes Real Estate is the same. Their selling prices are always lower than market price in order not to over-quote.

That is the reason their sanctuary lakes' properties and stocks sell so fast. They are cheap sales! By selling fast, they project that they are reliable and professional.

The fact is Sanctuary Lakes Real Estate is the one that is causing properties prices in sanctuary lakes to appreciate so slowly in value. Without Sanctuary Lakes Real Estate selling below market prices, the property prices in sanctuary lakes would be higher and increase faster.

View more comments (10)

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

Read full article
Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

Companies Similar to LJ Hooker

RateMyAgent reviews and complaints

RateMyAgent

0 Reviews
Allhomes reviews and complaints

Allhomes

0 Reviews
Rent com au reviews and complaints

Rent com au

0 Reviews
Raine and Horne reviews and complaints

Raine and Horne

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article