Incorrect Listing by LJ *** New Farm

LJ *** New Farm were instructed to list our property at $1.7m with the price tag shown on the online advertising. This was important, as we only wanted qualified people being shown the property. These instructions were given to the agent prior to signing the contract to list. They listed the property, online search, at 1.0m with a price tag shown on the internet as "negotiable". How you negotiate from $1.0m to $1.7m is beyond comprehension. As well, the people with the funds to purchase at the $1.7m would not be searching for a listing of $1.0m or below! We could not find the listing online as we did not think to "do a find" at $1.0 million or less. We just though they had not put the listing onto the internet. After many weeks of complaining, and asking them repeatedly to list the property at the 1.7m price tag and put the value on the web site they did not. Instead they set the listed price (searchable) at $1.25m and a shown price tag of negotiable. Repeated requests to list the property as desired were met with no action. The only recourse we had was to pull the advert and to stop using LJ *** New Farm. We have asked the principles to call us back - no response. We have asked the principles to email us a response - nothing.
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ID
#887892 Review #887892 is a subjective opinion of poster.
Location
Hendra, Queensland
Service
Lj Hooker Property Listing
Cons
  • Unethical practice
  • Poor customer service
  • Empty promises
Reason of review
Poor customer service
Loss
$2250
Preferred solution
Full refund
New Reviewer

LJ *** Point Cook is the Worst Estate Agent in Point Cook

Stay away from LJ *** Point Cook. Don't appoint them as your estate agent at all time. They are really a *** They hook you into appointing them as your exclusive agent. Then control you through the exclusive agency rights. They will delay the marketing of your property until you agree with their demands. They are unprofessional, unhelpful, uncaring and become very personal if you don't meet their demands. Very unreasonable agents with unreasonable demands. A lot of empty promises but never can fulfill any of them. They only care to make money for themselves. They just want to quickly get rid of your property at the lowest price in their favor. They do not care what the vendors wants Don't trust LJ *** Point Cook's agent at all. It will be your greatest mistake! They have no ethics! I have serious concerns regarding the ethics of this company.
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11 comments
#1138050

It is very shame to take all of your attention to inform you that, I am very disappointed and shocked to see LJ *** Point Cook real estate's poor customer service to a buyer when someone has enough interest to buy a property.

I have called couple of times a left a voice mail to Silvana Masalkovski's (main contact person Listed on realestate.com.au advertisement) mobile to call back to assist me regarding a property at Point Cook but unfortunately never responded. After calling LJ *** Point cook office number another sales person, Sean Grech who started well to help me with the property but again ... same service in relation responding customer what they are waiting for to hear or to get confirmation. I have requested the sales manager to book an appointment to inspect the property Thursday or Friday but she even forgot about it seems when called her to confirm the day after a week.

At our last conversation I have requested Silvana Masalkovski to get back to me by Friday from the vendor with my offer as I have to take the decision as soon as possible.

She said "Yes absolutely/definitely I will get back to you by Friday, Just give us your maximum offer..." Yes I have given her my maximum offer but today (Friday) 6.19pm I have not heard from the sales manager what so ever.

It is very shame to tell you this as such customer service I found even though I have made very good offer for the property considering current market.

I was wondering (not responding Customers) is this one of those sales technique to see how much buyer has interest for the property? so that you can bargain/expect maximum price for a property? or LJ *** Point Cook real estate has only novice sales managers dealing with the customers.

#1132401

LJ *** Point Cook Office - Rental Department - poor poor poor!

Extremely disorganised. Staff will never follow through any enquiries, a lot of promises 'yes I will follow it up as soon as I find out more'.

They will never return calls, emails, always off 'sick'. I think the only person that knows whats going around but with limited scope is the receptionist. Will never rent through them again after my tenancy agreement is up!

I'm still waiting for one simple question to be answered and its been 4 weeks, but it is just too hard for them to confirm if they have received my fax (???!). End of rant..

#1131099

LJ *** Point Cook were formally called RPM Real Estate Point Cook.

Agent was frequently uncontactable and they're just doing the bare minimum.

Called and texted agent and did not reply - not for weeks, months even! Unhelpful, uncaring and just in it for the money. To say they have poor customer service would be an understatement of epic proportions.

Avoid at all costs. Terrible customer service!!!

#1131102
@PissedConsumer1131099

RPM Real Estate Point Cook can change their name to LJ *** Point Cook but the boss and the agents remains the same. How much change can they be. If they bad in the first place, they cannot be better even if they change the estae agency name.

#1132404
@PissedConsumer1131099

LJ *** Point Cook...??? They are the most irresponsible agents!

Don't ever engage them for your property. Headache and heartache are what you would get.

#1137660
@PissedConsumer1132404

Put a straw hat on the LJ *** Point Cook's agents heads...what do you see? Witches!!!....that's right! How good can they be...???

#1131097

LJ *** Point Cook were formally called RPM Real Estate Point Cook.

Check this out: http://www.productreview.com.au/p/rpm-real-estate-group.html

Agent was frequently uncontactable and they're just doing the bare minimum.

Called and texted agent and did not reply - not for weeks, months even! Unhelpful, uncaring and just in it for the money. To say they have poor customer service would be an understatement of epic proportions.

Avoid at all costs. Terrible customer service!!!

#1130541

Oh...you mean LJ *** in Point Cook? They are most unreliable!

They will give you a price range to sell your property. They will then hold the sale to see if you are in a hurry to sell. If they sense that you are in a hurry to sell, they will tell you that the buyers find your price too high and ask you to lower your price to a point that it is easy for them to sell.

I sold my property through them and I had been deceived.

Not sure if they resell at a higher price through their other networks.

I understand sometimes they do a, so called, "nomination sale" at a higher price through their networks and make the difference and share the profits among their own networks. Shame on them.

#1131100
@PissedConsumer1130541

I am not surprised at all with their kind of characters and bad reputations.

#1138076
@PissedConsumer1130541

Sanctuary Lakes Real Estate is the same. Their selling prices are always lower than market price in order not to over-quote.

That is the reason their sanctuary lakes' properties and stocks sell so fast. They are cheap sales! By selling fast, they project that they are reliable and professional.

The fact is Sanctuary Lakes Real Estate is the one that is causing properties prices in sanctuary lakes to appreciate so slowly in value. Without Sanctuary Lakes Real Estate selling below market prices, the property prices in sanctuary lakes would be higher and increase faster.

View more comments (10)
ID
#812809 Review #812809 is a subjective opinion of poster.
Location
Melbourne, Victoria
Cons
  • Hard selling
  • Poor customer service
  • Unprofessional
Reason of review
Unethical Practice
Loss
$700000

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Property Listing

LJ Hooker Pros and Cons

Cons: Poor customer service, Unprofessional, Hard selling

Summary

LJ Hooker is a real estate agent which specializes in property management. The company was founded by Leslie Joseph Hooker in 1928. Its headquarters is based in Alexandria, New South Wales, Australia. LJ Hooker offers real estate buying, selling, and leasing for investment or commercial purposes. The company helps to fill out an application form and get a home loan. LJ Hooker has a franchising program for partners. There are more than 700 offices worldwide including the United States, Papua New Guinea, Hong Kong, India, and New Zealand. The company has a LJ Hooker Foundation which focuses on charitable activities. It also participates in voluntary events.

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LJ Hooker is ranked 273 out of 1855 in Real Estate category

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