LJ Hausner Construction Company
LJ Hausner Construction Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LJ Hausner Construction Company reviews show a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations include "DO NOT USE" and warnings about a slick sales pitch.
Positive Feedback
Initial installations received praise and one reviewer gave the initial work 5 stars before post-install problems emerged.
Negative Feedback / Risk Areas
- Repeated poor customer service and delayed or no callbacks reflected in LJ Hausner Construction Company customer complaints.
- Warranty disputes and unclear warranty honoring after installation.
- Billing concerns, including alleged overcharging and mismatched paperwork.
Key Takeaways for Future Customers
- Ask for written warranty details and confirm customer service contacts before hiring; inquire about refunds.
- Document charges and permits; follow up persistently after payment.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LJ Hausner Construction Company reviews show a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations include "DO NOT USE" and warnings about a slick sales pitch.
Positive Feedback
Initial installations received praise and one reviewer gave the initial work 5 stars before post-install problems emerged.
Negative Feedback / Risk Areas
- Repeated poor customer service and delayed or no callbacks reflected in LJ Hausner Construction Company customer complaints.
- Warranty disputes and unclear warranty honoring after installation.
- Billing concerns, including alleged overcharging and mismatched paperwork.
Key Takeaways for Future Customers
- Ask for written warranty details and confirm customer service contacts before hiring; inquire about refunds.
- Document charges and permits; follow up persistently after payment.
Turn one complaint into a collective action
Extremely dissatisfied with Hausner Const. warranty.
- - Wrong color sent, delaying start by an extra month.
- - Rust on base supports after 4 months; site shows lifetime warranty and powder coating.
First thing, they sent out the wrong color. So we had to wait an extra month before they could start.
We had installed (2) patio's. 4 months later, I noticed rust starting to form on all the base supports. I called Hausner front office and I explained our problem. They wanted pictures of the support bases.
I sent Melissa pictures, she said she will get back to me in a couple of day's. I waited 7 days called back and got another girl who was rude and said Melissa was out. I asked Melissa would return my call the next day when she returned. Another week went by, no call.
Finally, the 3rd week, I called again and got her. She was extremely rude also, stating they do not warranty materials supplied by their installation team. I reviewed their website, and it states lifetime warranty. Also, they state that all materials are powered coated.
I called for the 4th time and asked to speak to the owner, Melissa told me they are out of town, and she will have them call me in a week. It has now been 2 weeks since I have not heard anything.
Preferred solution: I would like my support bases to be replaced and powered coated not just painted like they are presently.
User's recommendation: No I would not use this company ever again. Beware of there slick sales pitch.
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Verified ReviewerPoor support
- - Initial work was good, but after heavy rain the patio cover bent.
- - Delayed responses and blamed a tree branch; no further contact.
Horrible Post-Installation: The initial work and interaction was super and all 5 stars. But after the first heavy rain, there was a serious bend and damage to the patio cover from poor management of rain from the house roof.
They have delayed responding many times and first claimed the damage was from a tree branch (no trees over the patio cover) then that I sat on the patio causing the damage. Still ghosting me and not support. I've been waiting on a promised call back for a week and nothing.
Don't use them as once the bill is paid you mean nothing to them as a customer. HORRIBLE experience.
Preferred solution: fix the rain damage
User's recommendation: DO NOT USE
Phoenix, Arizona
JACUZZI WALK IN TUB
- - Installed Dec 2012 and still not usable as of Apr 2013.
- - Water heater not working; no permit; connections not up to code; charged $15,000.
INSTALLED DEC 2012...STILL NOT USABLE APRIL 2013...DOES NOT PASS STATE INSPECTION, WATER HEATER NOT WORKING, DOES NOT HAVE PERMIT..CONNECTIONS NOT UP TO CODE...LIES ABOUT GETTING PERMIT...MAKES PROMISES FOR MONTHS, DOES NOTHING...CHARGED $15,000.00...SAYS ON PAPERWORK $6,000.00...DO NOT USE HAUSNER IN TUSTIN/SANTA ANA OR GRANT HOFFMAN..they do not return phone calls...they have numerous complaints in Costa Mesa California...They are condescending...they take advantage of the elderly..they overcharge..they are in jeopardy of loosing their liscense thank goodness and I doubt they are bonded, though I will be checking. Bonded is important because there is money set aside to have the job finished by someone when the company you have hired defaults
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