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Poor support

1.9
Horrible Post-Installation: The initial work and interaction was super and all 5 stars. But after the first heavy rain, there was a serious bend and damage to the patio cover from poor management of rain from the house roof. They have delayed responding many times and first claimed the damage was from a tree branch (no trees over the patio cover) then that I sat on the patio causing the damage. Still ghosting me and not support. I've been waiting on a promised call back for a week and nothing. Don't use them as once the bill is paid you mean nothing to them as a customer. HORRIBLE experience.

User's recommendation: DO NOT USE.

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#3158000 Review #3158000 is a subjective opinion of poster.
Location
San Diego, California
Preferred solution
fix the rain damage

JACUZZI WALK IN TUB

INSTALLED DEC 2012...STILL NOT USABLE APRIL 2013...DOES NOT PASS STATE INSPECTION, WATER HEATER NOT WORKING, DOES NOT HAVE PERMIT..CONNECTIONS NOT UP TO CODE...LIES ABOUT GETTING PERMIT...MAKES PROMISES FOR MONTHS, DOES NOTHING...CHARGED $15,000.00...SAYS ON PAPERWORK $6,000.00...DO NOT USE HAUSNER IN TUSTIN/SANTA ANA OR GRANT HOFFMAN..they do not return phone calls...they have numerous complaints in Costa Mesa California...They are condescending...they take advantage of the elderly..they overcharge..they are in jeopardy of loosing their liscense thank goodness and I doubt they are bonded, though I will be checking. Bonded is important because there is money set aside to have the job finished by someone when the company you have hired defaults
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#401190 Review #401190 is a subjective opinion of poster.
Location
Phoenix, Arizona

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