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Do not purchase from this company. I wish I had read the reviews first. Less than 10 days after purchasing my wine cooler, I found the exact model for $221 less. I called Living Direct to inquire into their 30 day price match which they will not honor. I would caution...
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1.8
I didn't like
  • Will not return my money for an item that was not what i ordered
#1018854
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I Bought a wine cooler through sears.com, never realized that sears was not my return warranty. It came in a big huge box with a pretty tight box that contained the cooler. I had to cut the box to be able to take wine cooler, how they expect me to mail it in their...
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I ordered a BWC120SS cooler from WineCoolersDirect aka LivingDirect aka Edgestar because it was advertised to have a temp range from the upper 30s to the mid 50s Fahrenheit. First unit wouldn't get into the top half of the range. Sent it back for a replacement. ...
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1.0
I didn't like
  • Took my money for an item that i never agreed to pay for
  • Will not return my money for item that was not as advertised
  • Will not return my money for an item that was not what i ordered
#950875
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Iceomatic Ice Maker Review

#837281
1.0
Bought $2300 ice machine...didn't need the pump so I needed to return it. Charging me 15% "restocking fee". That equates to $50. This is how they treat you for buying a big ticket item. You can take your customer policy and shove it up your ***!!!
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Portable Dishwasher Review

#783849
1.5
I bought a portable dishwasher and had to return it. I think it is terrible that I had to pay $98 to ship it back plus a $35 restocking fee. Will never purchase from living direct again!
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Ice Maker Review

#647165
1.0
Living direct sent me a broken ice maker, charged my credit card twice for insurance, RUDE RUDE RUDE CUSTOMER SERVICE, lost my replacement ice maker an now I have to wait until the end of the month ti get it replaced,wow...AWFUL
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LG Washer Review

#550208
Bought LG washer/dryer combo. Delivery at curb!!! I live upstairs & a single woman!!! All other items ship diff days. Never again!!! Threatened to return item & LD said they would charge 20% of sale price!!!
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Very poor customer service, only valuable while they are taking an order. You are responsible for shipping return and they take a 15-25% RESTOCKING FEE! Rude manager Michael George(sure) we returned $800 item because it didn't work! Too bad read the fine print. It was...
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1.7
I didn't like
  • Bad customer service
  • Does not honor return policy
#907151
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We are so upset with this company. We bought a dishwasher from Living Direct in the middle of July. We have been updating our home and haven't had the time to install it (or even take it out of the box) until yesterday (middle of August). We installed it correctly and...
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1.5
I didn't like
  • Bad customer service
#906089
Reply to reviews
Horrible, horrible, customer service. Says next agent will be right with you, what a joke! Does not answer phone, on hold over an hour. Tried 3 times today and 2 times yesterday and nothing. Product was misrepresented too and looks like from website they will only...
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I purchased a edge star kegerator from Living Direct a little over a month ago. The door was crack and the whole thing was dented. Temperature would not chill properly and it poured awful. I have tried to call the company numerous times and was never able to get...
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Does anyone at Living Direct/Edgestar (yes, these scammers are one and the same company) care that their dehumidifiers overheat and give off an unpleasant burning smell??!?! Is this normal? I know the warranty has expired, but if you tell me this is normal I think...
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I bought a used Edgestar washer/dryer combo, it does a great job washing, but does not dry doesn't even heat up! I called the company asking what could be wrong, I was told there was nothing they could or would do to help me as I wasn't in warranty! I asked if I could...
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1.0
I didn't like
  • Bad customer service
#778621
Reply to reviews
Living Direct - OMG/Wow, this is not good news...
Living Direct - OMG/Wow, this is not good news...
I bought a refrigerator and stove in May 2015. The project stopped and only last week did I remove the cardboard box from the refrigerator. What I found was a totally banged up side. I have not called the company yet...but reading these reviews, I hope I can write...
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Anonymous

Anonymous I hope you had some luck back in October. My saga with Edgestar/Living Direct began with my initial purchase of a combo washer-dryer in April 2014. The saga continues. I wi...