New Reviewer

Promotional offer

I received in an email a 25 percent offer, but when I go to the link the promotional offer is not given -at the time of checkout. Not sure why I received the email when it doesnt even give you a code to type in at checkout to receive the 25 percent discount.
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ID
#3371939 Review #3371939 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Let the company propose a solution
New Reviewer

Rewards

Just a recording with no one to speak to!!!! Trying to use rewards but, the website did not give me the option!!!!!!!!!!!!!!!!!!!!Sad
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ID
#3191421 Review #3191421 is a subjective opinion of poster.
Location
Youngsville, Louisiana
Preferred solution
Use reward points!!!!
New Reviewer

I need someone to please answer the phone

Im trying to talk to someone. I need to exchange some shoes. Xxxxx.xxxxxxxxxxxxxxxxxxxxxxcxcccccxxxxxxxxxxccccccccccccccc

User's recommendation: Don’t use this company because you can’t get a person to help you.

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ID
#3136750 Review #3136750 is a subjective opinion of poster.
Location
Columbus, Mississippi
Cons
  • No live customer service
Preferred solution
Shoes
New Reviewer

Received email coupon this morning!

Just wondering why no one could answer my calls earlier this week when I requested a coupon; on a second call to L&;;L someone finally responded with "we don't have coupons" and nothing for shipping and then TODAY a coupon for 20 off! I have recommended your product to so many and bought for my granddaughter. Apparently retention has no bearing on customer service. I am shaming myself for being so gullible. I am sure a local store that is struggling will have similar products and sale prices, and coupons. Plus!!!! I noticed how quickly my order was acknowledged and processed when I ordered. Might want to try to add that speedy quick service to the front end!
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ID
#2217507 Review #2217507 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Service
Livie And Luca Customer Care
Preferred solution
Let the company propose a solution

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