Livie and Luca
Livie and Luca Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Livie and Luca has 2.9 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cute shoes, Daughter and granddaughter loves the shoes.
Cons: Horrible customer service, No live customer service, You cannot get in touch with anyone to get any problems solved.Recent recommendations regarding this business are as follows: "DON’T even think about this company", "Don’t be in a hurry for the shoes you ordered", "Nothing I have never had a problem before. Ask me again later.", "Don’t use this company because you can’t get a person to help you".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Livie and Luca has 2.9 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cute shoes, Daughter and granddaughter loves the shoes.
Cons: Horrible customer service, No live customer service, You cannot get in touch with anyone to get any problems solved.Recent recommendations regarding this business are as follows: "DON’T even think about this company", "Don’t be in a hurry for the shoes you ordered", "Nothing I have never had a problem before. Ask me again later.", "Don’t use this company because you can’t get a person to help you".
Review authors value the most Website and Discounts and Special Offers. Consumers are not pleased with Layout of Store and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelled order
I placed an order and it went through. I got an email saying they would notify me when its been processed and shipped.
I never an email from them so I checked two days later and my order had been cancelled with no notice! So I placed my order again and same thing happen again. No notice! And no reason why it happened!!!
Note the same on over and I cant get what I needed any more. I tried emailing them to ask why this happened and never got a response horribly experience
- Cute shoes
- Horrible customer service
Preferred solution: I would at least hope they honor the prices for the order I made and let me purchase the items I had originally order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barbourville, Kentucky
Resolved: Track my order placed June 30, 2933
Company fixed the issue and I have been provided with apology. Sent items as ordered.
I placed an order June 30 2033 @ 2 pair shoes @ $98.00 where are the order. Please call me.
I have no other conversation.@@@@@!
N. NNNNN
Dissatisfied customer
Review of what. It's disappointing to have to pay to find out information on 4 pairs of boots I recently ordered. I have been a long time customer with this company
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
You cant get the r-gift card to work on PRIME or their website cannot even speak to an actual person, I wouldnt rate you ONE STAR like I said in my email if my granddaughter didnt want these particular shoes believe me I would of been done ordered from another company and would of paid double the price as long as I didnt have to deal with this company 
- Daughter and granddaughter loves the shoes
- You cannot get in touch with anyone to get any problems solved
Preferred solution: Service
User's recommendation: DON’T even think about this company
Bellevue, Washington
Missing order
Shoes I really liked were on sale so I ordered two pairs. I have had 0 communications but you have my shoes and I have already paid in full.
So where are my shoes???
User's recommendation: Nothing I have never had a problem before. Ask me again later.
Madisonville, Kentucky
Lost order
I ordered a pair of shoes on 6/17 and have not received any updates on when they will ship. Order number is 310635
User's recommendation: Don’t be in a hurry for the shoes you ordered
Houston, Texas
Missing order
It's been a month and I still haven't received a shipping notification $65 dollars for a pair of sandals for my toddler granddaughter is not something I have time to mess with, she'll out grow them before they come in
Rossville, Georgia
Change shipment address
No one returned my call. Needed a quick call back to change shipping address. Disappointing that such a good product doesn't have good customer service.
Temecula, California
Shoes
I need my shoes if the does come say I would like to have my money refunded to me as soon as possible
Preferred solution: Deliver product or service ordered
Charlotte, North Carolina
Promotional offer
I received in an email a 25 percent offer, but when I go to the link the promotional offer is not given -at the time of checkout. Not sure why I received the email when it doesnt even give you a code to type in at checkout to receive the 25 percent discount.
Preferred solution: Let the company propose a solution
Youngsville, Louisiana
Rewards
Just a recording with no one to speak to!!!! Trying to use rewards but, the website did not give me the option!!!!!!!!!!!!!!!!!!!!
Preferred solution: Use reward points!!!!
Columbus, Mississippi
I need someone to please answer the phone
Im trying to talk to someone. I need to exchange some shoes. Xxxxx.xxxxxxxxxxxxxxxxxxxxxxcxcccccxxxxxxxxxxccccccccccccccc
- No live customer service
Preferred solution: Shoes
User's recommendation: Don’t use this company because you can’t get a person to help you
Elizabethtown, Kentucky
Received email coupon this morning!
Just wondering why no one could answer my calls earlier this week when I requested a coupon; on a second call to L&;;L someone finally responded with "we don't have coupons" and nothing for shipping and then TODAY a coupon for 20 off! I have recommended your product to so many and bought for my granddaughter.
Apparently retention has no bearing on customer service. I am shaming myself for being so gullible. I am sure a local store that is struggling will have similar products and sale prices, and coupons.
Plus!!!!
I noticed how quickly my order was acknowledged and processed when I ordered. Might want to try to add that speedy quick service to the front end!
Preferred solution: Let the company propose a solution
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