Livermore Ford

I would like to share my opinion about my experience with this organization. Before I chose to do that, I called them many times for about 2 months, trying to resolve the problem. I purchased a Lincoln Navigator at Livermore Ford 10/08/21. I also purchased an extended warranty for that car for $3094. 8 month later when I tried to repair my car, I found out that my warranty was never activated and that insurance company never accept that contract because they do not insure commercial cars , but that dealership successfully sold me that at the time of purchase. They basically sold me the warranty for the regular car and not commercial car as I specifically asked them to and we agreed upon. This was a complete fault and total unprofessionalism of the people who do paperwork at this organization. I currently dont have their promised in writing extended warranty and I dont have my $3094. I contacted the dealer and spoke with financial manager F A , who told me that I should receive a call or email from the insurance company about a refund very soon (about a week ). They do not deny that they are in the wrong here After waiting a month I contacted the insurance company myself and found out that my policy was never active and I needed to contact the dealer for a refund. I contacted the dealer and this time nobody returns my calls. I contacted Lincoln concierge service asking them to help in that ridiculous situation. Lincoln concierge called me back and told me that they got a hold of the financial manager F A and he told them that I will get my money backyou know the usual check is in the mail bs So I went through a nice circle. Bottom line - this organization sold me a non active extended warranty for $3094 around 10 month ago. I dont have $3094 and I dont have my extended warranty. What I do have is a verbal promise that I will get that money back some day and a circle , dealer is saying insurance will issue refund and insurance saying dealer will issue refund . I think if they will have a deal to buy one get one free I still will be avoiding that place - and I strongly recommend everyone does too, this place is just not worth the hassle.