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Horrible buying experience

They delivered a damaged vehicle to us, then are refusing to repair the damage tires. 2019 F-150 Lariat! No floor mats (promised to send them), no owners manual (promised to send it) damaged SIDEWALLS from hitting a curb or something, and they were aware. No code to use for the keyless entry so it's unusable. Liars, Liars Liars! Filed a complaint with Ford Motor Company and they haven't answered after 10 days. Don't trust Michael or AK. They will get the deal going then leave you on your own. Read the "true" reviews from YELP and the other places. Then look at the reviews they have listed on their Website. Ridiculous. According to THEMSELVES, they are a 6 STAR dealership, if that was possible. Very sad that they cashed our check immediately the next morning, then left us hanging. My wife and I are 60 year old hard worker who don't deserve to have this happen to us. Shame on you Livermore Ford, shame on you....

User's recommendation: Stay away!

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#1969985 Review #1969985 is a subjective opinion of poster.
Preferred solution
Replace the damaged tires, send us our floormats, send me an owners manual and get me the code so I can use the keyless entry that is there to use.

Livermore Ford Oil Change Review

Went to get oil changed and tire roation. They switched my rims with damaged ones and put a crease in the rear passenger door. Stay away
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#785124 Review #785124 is a subjective opinion of poster.
San Jose, California
Reason of review
Bad quality

Refused to issue credit

In May 2012 I contacted Livermore Ford regarding a Honda van they had for sale. Rory (the salesman) assured me that it was in great condition. I told him I was going to drive from Reno to look @ the vehicle. Rory stated if I would give him a $1,000.00 credit deposit he would hold the vehicle until I could look at it. And if I didn't buy the vehicle a credit would be issued within the week. I declined to buy the vehicle because of a mechanical noise. As of today credit has not been issued and I had to contest the charge with my card company.
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1 comment

You believed a used car salesman? :grin

#329005 Review #329005 is a subjective opinion of poster.
Carson City, Nevada

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