Livermore Ford

I would like to share my opinion about my experience with this organization. Before I chose to do that, I called them many times for about 2 months, trying to resolve the problem.

I purchased a Lincoln Navigator at Livermore Ford 10/08/21.

I also purchased an extended warranty for that car for $3094.

8 month later when I tried to repair my car, I found out that my warranty was never activated and that insurance company never accept that contract because they do not insure commercial cars , but that dealership successfully sold me that at the time of purchase.

They basically sold me the warranty for the regular car and not commercial car as I specifically asked them to and we agreed upon. This was a complete fault and total unprofessionalism of the people who do paperwork at this organization. I currently dont have their promised in writing extended warranty and I dont have my $3094.

I contacted the dealer and spoke with financial manager F A , who told me that I should receive a call or email from the insurance company about a refund very soon (about a week ). They do not deny that they are in the wrong here

After waiting a month I contacted the insurance company myself and found out that my policy was never active and I needed to contact the dealer for a refund.

I contacted the dealer and this time nobody returns my calls.

I contacted Lincoln concierge service asking them to help in that ridiculous situation. Lincoln concierge called me back and told me that they got a hold of the financial manager F A and he told them that I will get my money backyou know the usual check is in the mail bs So I went through a nice circle.

Bottom line - this organization sold me a non active extended warranty for $3094 around 10 month ago.

I dont have $3094 and I dont have my extended warranty.

What I do have is a verbal promise that I will get that money back some day and a circle , dealer is saying insurance will issue refund and insurance saying dealer will issue refund .

I think if they will have a deal to buy one get one free I still will be avoiding that place - and I strongly recommend everyone does too, this place is just not worth the hassle.

They delivered a damaged vehicle to us, then are refusing to repair the damage tires. 2019 F-150 Lariat!

No floor mats (promised to send them), no owners manual (promised to send it) damaged SIDEWALLS from hitting a curb or something, and they were aware. No code to use for the keyless entry so it's unusable. Liars, Liars Liars! Filed a complaint with Ford Motor Company and they haven't answered after 10 days.

Don't trust Michael or AK. They will get the deal going then leave you on your own. Read the "true" reviews from YELP and the other places. Then look at the reviews they have listed on their Website.

Ridiculous. According to THEMSELVES, they are a 6 STAR dealership, if that was possible. Very sad that they cashed our check immediately the next morning, then left us hanging.

My wife and I are 60 year old hard worker who don't deserve to have this happen to us. Shame on you Livermore Ford, shame on you....

Went to get oil changed and tire roation. They switched my rims with damaged ones and put a crease in the rear passenger door. Stay away

In May 2012 I contacted Livermore Ford regarding a Honda van they had for sale. Rory (the salesman) assured me that it was in great condition.

I told him I was going to drive from Reno to look @ the vehicle. Rory stated if I would give him a $1,000.00 credit deposit he would hold the vehicle until I could look at it. And if I didn't buy the vehicle a credit would be issued within the week.

I declined to buy the vehicle because of a mechanical noise. As of today credit has not been issued and I had to contest the charge with my card company.