Little Hotelier Reviews
Little Hotelier Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Little Hotelier has a 2.6 star rating from 2 reviews, consumers are mostly neutral. Rating distribution shows 50% unfavorable. Reviewers cite high price level and value privacy and data security.
Key Takeaways for Future Customers
- Easy sign up and likely suitable for a small hotel.
- Avoid relying on the free trial; automatic billing may occur.
- Expect slow or unresponsive customer service for account issues.
Negative Feedback / Risk Areas
- Repeated billing and difficulty to cancel subscriptions.
- Customers report no refunds after approved charges.
- Phone and chat support often unavailable; login and 2FA problems.
Positive Feedback
Users note easy onboarding and that the platform probably works well for small properties.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Little Hotelier has a 2.6 star rating from 2 reviews, consumers are mostly neutral. Rating distribution shows 50% unfavorable. Reviewers cite high price level and value privacy and data security.
Key Takeaways for Future Customers
- Easy sign up and likely suitable for a small hotel.
- Avoid relying on the free trial; automatic billing may occur.
- Expect slow or unresponsive customer service for account issues.
Negative Feedback / Risk Areas
- Repeated billing and difficulty to cancel subscriptions.
- Customers report no refunds after approved charges.
- Phone and chat support often unavailable; login and 2FA problems.
Positive Feedback
Users note easy onboarding and that the platform probably works well for small properties.
Irresponsability
- - Property shut down; account cancelled; I cannot access it.
- - I was charged before with no refund, and you ask for card details for automatic payments.
Dear Representatives
I am writing from odom retreat hotelier lebanon
I have contacted you since approximately 1 year ago and we had an issue with the payment since our property is shot down and we need to stop our account and you informed me that it has been cancelled . Plus I am not able to access my account.
Today I was shocked by an email from your side asking to update my card details for automatic payment .
I think that this is totally unprofessional from your side because you charged me 2 months 1 year ago and didn't receive any refund after your approval and now you are asking for automatic payment details.
If you can get back please.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor service
- - Very disappointed with service; calls and messages unanswered; cannot login to Little Hotelier to check bookings; please assist.
Very disappointed with your service. Tried to call the numbers listed and no answer.
Send messages but still no assistance in fixing the issue that was reported. I need this issue fix as soon as possible as I cannot login to little hotelier to check the bookings and it's not good thing for the business.
Please can anyone assist. Thanks, Katia Kaltabang, Waves at Surfside.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Login
- - Cannot login to Little Hotelier; urgent access needed.
- - Tried calling; left messages with no response.
- - System prompts for 6-digit code; cannot obtain it.
I have issue login in to my little hotelier. I try to call all day yesterday also left messages but no one's there to assist me.
I need this matter fixed urgently as I need to access my little hotelier urgently to check my bookings. I would be grateful if anyone can assist me. When login in it's asking me to enter a 6 digits code that I have no idea where to get that code from.
Please I need assistance urgently. Thanks Katia Kaltabang, Reservations, Waves at Surfside, Port Vila, Vanuatu.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSite Would Not Stop Billing Me - Impossible To Cancel
- - Signed up for a free trial, asked to cancel, but was billed; I won't use it.
- - Cancellation requires email form or site chat; the chat never worked.
I signed up for a free trial for this service. I told my sales rep that I was not interested, and that I wanted to cancel.
I have been repeatedly billed for the service, and cancellation is extremely difficult.
Their phone cancellation service sent me to voicemail twice, so I tricked them by calling their sales line and asking to cancel, they then transferred me and I was told I need to fill out an email form to cancel or use their website chat feature to cancel, but the website chat feature never worked.
Bad company to deal with if you ever want to cancel. I was investigating their software for use at a bed and breakfast, but decided against using it.
Will update if I receive a refund for the prior billings as I NEVER used the service.
- Probably works well for a small hotel
- Easy sign up
- Impossible to cancel
Preferred solution: Refund of all billing.
User's recommendation: Don't sign up for a free trial or it bills you constantly.
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