On 05/19/23, I placed Order # 202305****95725 via litsservices.com, but never received my order and have had nothing but problems since day one. First, my order totaled $27.50 with free shipping according to the litsservices website, but shortly after placing my order I discovered my credit card was charged $31.24. I immediately contacted litsservices via email requesting a refund of the excess charges, but they refused, stating the added amount was due to currency conversion and/or bank fees. This is/was untrue. Second, I received a shipping notification on 05/25/23, indicating my order shipped from China the day before and would deliver in 1020 days. However, litsservices Shipping Policy states, "International Shipping: At this time, we only offer shipping within the United States.". This is/was also untrue. Lastly, on 05/28/23, my order cleared U.S. customs according to the tracking number, which is when it stopped updating and the parcel was lost in transit. Since then, I have contacted litsservices numerous times, but they refuse to issue a refund and claim the shipping company has stated the parcel is in normal transit. Again, this is/was also untrue. On 06/17/23, I submitted a lost mail search request to get the United States Postal Service (USPS) involved, since they would have been responsible for final delivery of the parcel had it cleared U.S. customs. Since that time, USPS has been unable to locate the parcel, which they confirm was never received (i.e. scanned) by them and is in fact lost. On 07/01/23, I sent litsservices screenshots proving the parcel was lost, and they typically reply with form letter responses they make minor adjustments to when needed. Much to my surprise, the following day they replied, acknowledging the parcel was lost and asked if I would give them 13 days to look into it. When I declined, they resorted to their usual form letter responses. Two days later I went through this same scenario again, and it ended exactly as it had before. At that point, on 07/06/23, I filed a complaint against litsservices with the Better Business Bureau (BBB) and discovered through reviews on their website that the litsservices website is in fact a scam. Since then, litsservices have begun making me offers. For example, on 07/10/23, I was offered a 5% refund and on 07/11/23, I was offered the option of a 10% refund or to wait until the parcel is received and contact them for a return. Again, I decline, and they resort to their usual form letter responses. Meanwhile, litsservices continues to lie and give me the runaround about refunding the order they knew weeks ago had been lost in transit. As such, I thought I would give this a try since litsservices has yet to answer my BBB complaint, and all I want is the full refund they know I am rightfully owed.
