Lithia Reno Subaru
Lithia Reno Subaru Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Reno Subaru has a 1.3 star rating from 2 reviews and overall customer sentiment is negative, with complaints about high price levels and unsatisfactory customer service.
Key Takeaways for Future Customers
- Check Lithia Reno Subaru reviews before visiting and verify trade‑in values directly.
- Expect pushback on discounts and confirm final pricing in writing.
- Be prepared to escalate warranty cancellation and billing issues if needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude interactions and defensive managers.
- Problems with warranty cancellation and staff passing responsibility.
- Perceived low trade‑in offers and reluctance to honor website pricing.
Positive Feedback
There are no notable positive highlights in the provided reviews; concerns center on service, pricing, and warranty handling.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Reno Subaru has a 1.3 star rating from 2 reviews and overall customer sentiment is negative, with complaints about high price levels and unsatisfactory customer service.
Key Takeaways for Future Customers
- Check Lithia Reno Subaru reviews before visiting and verify trade‑in values directly.
- Expect pushback on discounts and confirm final pricing in writing.
- Be prepared to escalate warranty cancellation and billing issues if needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude interactions and defensive managers.
- Problems with warranty cancellation and staff passing responsibility.
- Perceived low trade‑in offers and reluctance to honor website pricing.
Positive Feedback
There are no notable positive highlights in the provided reviews; concerns center on service, pricing, and warranty handling.
Crooked dealership
Dealership service and theft talked to Randy general manager and was very defensive accused me of threats because I said I was going to Subaru of America
- Bad customer service rude and thieves
Preferred solution: Let the company propose a solution
Reno, Nevada
I’ve been trying to cancel my warranty
I’ve been trying to cancel my warranty. Everyone seems to be passing the buck and I’ve had multiple problems getting this resolved
Truckee, California
Bad experience
- - Website trade-in value shown as about $7000; offered $4000.
- - I ended up paying sticker price and had a poor experience with the internet sales team.
Last Saturday I went in to Lithia, to buy a new car, my experience with the internet sales team and their Managers that make the deals wasn't that great, Before I went down to Lithia, I went on the Lithia website to see what my trade in was worth, I gave my trade a good condition which was about $7000.00. When I Findlay chose a car, they made me feel that I was getting a discount on the new car.
When the sales person came back from the sales office" the guy that makes the deals" with the paperwork, it showed only $4000.00 for my trade, I told them that on your website the trade in value on my car is $7000.00 and that's what I want, they then said," well if we give you $7000.00 for your car then we won't discount are car:, who talks like that. So long story short, I "had" to pay sticker for the car, what a bad experience, I will never buy another car their ever.
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I paid nearly 500 dollars for a key fob replacement, was told it would arrive in 2-3 days and that I would get a call, never did so I contacted Parts department and was told the key fob was in and that someone would call me right back to schedule an appointment to program new key fob, never got a call, been trying to call and no answers. I am highly unsatisified, Poor customer service, I will never buy a car from Subaru again and I paid cash for a new car. Very poor.