Greg M Uvx

Crooked dealership

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Dealership service and theft talked to Randy general manager and was very defensive accused me of threats because I said I was going to Subaru of America
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Loss:
$500
Cons:
  • Bad customer service rude and thieves

Preferred solution: Let the company propose a solution

1 comment
Guest

I paid nearly 500 dollars for a key fob replacement, was told it would arrive in 2-3 days and that I would get a call, never did so I contacted Parts department and was told the key fob was in and that someone would call me right back to schedule an appointment to program new key fob, never got a call, been trying to call and no answers. I am highly unsatisified, Poor customer service, I will never buy a car from Subaru again and I paid cash for a new car. Very poor.

Malika Lwj
map-marker Reno, Nevada

I’ve been trying to cancel my warranty

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I’ve been trying to cancel my warranty. Everyone seems to be passing the buck and I’ve had multiple problems getting this resolved
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Truckee, California

Bad experience

Last Saturday I went in to Lithia, to buy a new car, my experience with the internet sales team and their Managers that make the deals wasn't that great, Before I went down to Lithia, I went on the Lithia website to see what my trade in was worth, I gave my trade a good condition which was about $7000.00. When I Findlay chose a car, they made me feel that I was getting a discount on the new car. When the sales person came back from the sales office" the guy that makes the deals" with the paperwork, it showed only $4000.00 for my trade, I told them that on your website the trade in value on my car is $7000.00 and that's what I want, they then said," well if we give you $7000.00 for your car then we won't discount are car:, who talks like that. So long story short, I "had" to pay sticker for the car, what a bad experience, I will never buy another car their ever.
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Reason of review:
Pricing issue

Brands Related to Lithia Reno Subaru

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