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Lithia Ford Lincoln of Roseburg

Lithia Ford Lincoln of Roseburg

www.lithiafordroseburg.com
What is your customer experience with Lithia Ford Lincoln of Roseburg?

Lithia Ford Lincoln of Roseburg Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

3.4 star rating based on 2 customer reviews shows mostly neutral sentiment; Lithia Ford Lincoln of Roseburg reviews note mixed experiences with service and sales staff.

Key Takeaways for Future Customers

  • Expect variable service quality and confirm details like tire condition and paperwork before purchase.
  • Follow up persistently with the sales manager and service team to resolve issues.

Negative Feedback / Risk Areas

  • Recurring customer complaints about after-sale handling and confrontational service manager interactions.
  • Reports of outdated tires, poor balancing, extended wait times, and concerns about customer service responsiveness.

Positive Feedback

Some reviewers called it a good company and note Lithia Motors’ long-standing presence despite isolated problems with discounts and pricing.

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Media from reviews

Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350.
Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 2Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 3Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 4
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Anonymous
map-marker Portland, Oregon

Terrible service . And they blow smoke , and when you don’t buy their BS . The service manager is very confrontational .

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AI Highlights
  • Tires ordered; only one arrived, delaying full replacement.
  • Vibration persisted after install; multiple balance attempts failed.

I ordered a set of tires from Lithia Ram in Roseburg or . They called and said my tires were in .

I dropped my truck off and got a phone call a hour later saying they only had one tire in . I went back and got my truck and waited for the rest of the tires to come in . The truck had a vibration after the tires were installed . I thought it was the tread .

At around 5000 miles I took it back to Lithia for an oil change and asked them to rotate the tires . They didnt rotate the tires and wheels . I took it to another dealer in another town for warranty work and had them rotate my tires and wheels . The vibration changed to the steering wheel .

I had to take it back to Lithia . They balanced the tires and found all 4 were out of balance . Its still had a vibration . The third time they balanced them , one tire was out of balance .

It still had a vibration in the steering wheel . I took it back . The 4th time the balanced the tires they didnt find anything but it still vibrates in the steering wheel . The 4th time I time they put it on the balance machine , they claimed I had a bent wheel .

The next day I took it to Leschwab . All 4 were out of balance and I had no bent rims . It then drove smoother then it had since the tires were installed , but still rides rough . The service manager was Combative because of my frustration .

I had about 15 hrs of wait time over these tires . Im done dealing with these people .

Im stuck with tires that are unevenly worn because they were out of balance for approx 8300 miles . A waist of $1700 Wtf

User's recommendation: Do not deal with Lithia in Roseburg or

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Ron J Dfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Out of date tires on a 2021 F350.

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AI Highlights
  • Purchased a 2021 F-350 on July 11, 2022; odometer showed 9,600 miles.
  • January 2015 tires are outdated.
Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350.
Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 2
Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 3
Lithia Ford Lincoln of Roseburg - Out of date tires on a 2021 F350. - Image 4

We purchased a 2021 f 350 on Monday July 11th 2022. The odometer was showing 9600 miles on it.

When we got the truck home we noticed the tires were manufactured January of 2015. Well that means they are outdated or expired... According to the retail tire store in our town they will NOT fix a flat on one of these tires. When we called our salesman Cliff Bell, it took two days for him to get back with a response.

Well you have probably guessed it. They are accusing us of switching the tires! The tires cannot be used for hauling our camper, and that is the reason we purchased a f350. I know we should have checked the date on the tires before we purchased the truck...

we assumed it was still the same tires that would have come on a 2021 truck, not some they had laying out back that they tire blacked to hide the weather checked sidewalls...

please buyer beware if you deal with this dealership. They will pull a fast one on you.

Loss:
$1400
Cons:
  • Cliff bell
  • And sales manager

Preferred solution: New tires

User's recommendation: Do not purchase here

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Resolved
Roxanne G Bjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Lithia didn't do correct paperwork

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AI Highlights
  • In 2013 Lithia Ford Roseburg did not complete the correct paperwork after I returned the vehicle, and the hold on my Oregon license has been lifted.
Updated by user Oct 31, 2020

Oregon DMV removed the hold on my license...

Original review Oct 31, 2020

In 2013 Lithia Ford, Roseburg, Oregon didn't do the correct paperwork after I returned the new vehicle I purchased that didn't fit our life..the paperwork should have eliminated the "hold" on my Oregon license..apparently that has now been done, as the hold has been lifted..

Pros:
  • Good company
Cons:
  • After sale - poorly handled

Preferred solution: Apology

User's recommendation: Lithia Motors is a good, long standing company..

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