Unclaimed
Lithia Chrysler Jeep Dodge of Tri Cities Reviews
5K
CLAIMED LOSSES
3
TOTAL REVIEWS
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Verified Reviewer New ReviewerBeing lied to
I got my car with the understanding that I would get a call to bring it in to get detailed. I called over and over, left message after message with no response. I'm very let down at this point.
User's recommendation: Get it the promised detaiing before you take possession.
ID
Location
Kennewick, Washington
Pros
- Nice people
Preferred solution
My car yhe promised detail
New Reviewer
Do not do business with Lithia in Kennewick wa.
We have been loyal Dodge owners, now 5 vehicles for may years. It is beyond my believe that a business can conduct themselves they way this dealership does and still be in business. My list is way to long to express my opinion. But, how about that they never answer their phones, never return calls, lie when it works best for them, shop is filthy dirty, service writers are very unfriendly and not at knowledgeable, it just amazes me that a business can operate and stay in business the way this facility does. I have honestly given Lithia a chance. But from now I will drive our vehicles to Walla Walla Wa., about 50 miles, to have any service performed.. No more Lithia!
ID
Pros
- Very unsatisfactory
- -0-
Cons
- Dodge is good vehicle
Reason of review
Warranty issue
Loss
$1000
Preferred solution
fix the problen within the dealership, this is a management problem with the dealership.
New Reviewer
Service department and respect for customers ISN'T There
There is NO customer care or respect at Lithia Dodge in Kennewick, WA. From now on even if I have to pay $500 to have my vehicle towed to Dave Smith Motors in Kellogg, ID. I will !!!!!!!!!
ID
Location
Bellevue, Washington
Pros
- Worse than ever regretted buying service care from them
- Very unsatisfactory
Cons
- Paperwork discrepancies and lies
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Lithia pay to have my pickup towed to another Dodge dealer who will look at it and fix it.
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