John M Clj
map-marker Kennewick, Washington

Finance Fraud

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Lithia Chrysler Jeep Dodge of Tri Cities - Finance Fraud

Brian Molina at Lithia Tri-Cities intentionally and willingly changed my lender from who I requested, to his preferred lender. Read the small print closely, I was taken advantage of.

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  • Brian molina finance is a crook

Preferred solution: Apology

User's recommendation: Steer clear of Brian Molina, he’s a crook.

Janet H Ieb

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Verified Reviewer
| map-marker Kennewick, Washington

Being lied to

I got my car with the understanding that I would get a call to bring it in to get detailed. I called over and over, left message after message with no response. I'm very let down at this point.

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  • Nice people

Preferred solution: My car yhe promised detail

User's recommendation: Get it the promised detaiing before you take possession

Monty Robbins R

Do not do business with Lithia in Kennewick wa.

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We have been loyal Dodge owners, now 5 vehicles for may years. It is beyond my believe that a business can conduct themselves they way this dealership does and still be in business.

My list is way to long to express my opinion. But, how about that they never answer their phones, never return calls, lie when it works best for them, shop is filthy dirty, service writers are very unfriendly and not at knowledgeable, it just amazes me that a business can operate and stay in business the way this facility does. I have honestly given Lithia a chance.

But from now I will drive our vehicles to Walla Walla Wa., about 50 miles, to have any service performed.. No more Lithia!

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  • Very unsatisfactory
  • -0-
  • Dodge is good vehicle
Reason of review:
Warranty issue

Preferred solution: fix the problen within the dealership, this is a management problem with the dealership.

Jim E Ofg
map-marker Bellevue, Washington

Service department and respect for customers ISN'T There

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There is NO customer care or respect at Lithia Dodge in Kennewick, WA. From now on even if I have to pay $500 to have my vehicle towed to Dave Smith Motors in Kellogg, ID. I will !!!!!!!!!

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  • Worse than ever regretted buying service care from them
  • Very unsatisfactory
  • Paperwork discrepancies and lies
Reason of review:
Poor customer service

Preferred solution: Lithia pay to have my pickup towed to another Dodge dealer who will look at it and fix it.

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