New Reviewer

Warranty refund

I have filed a warranty refund on 12/22/18 with lithia jeep dodge of medford. The financial manager who filed it no longer works there. I have not been able to get anyone to respond top my emails/ voicemails or calls in regards to this. I need to know what the status is and when i can expect the refund in the mail. I'm not sure if this is how customers are treated when they are not buying a car. I was treated great almost harassed when i bought the car, but when i asked for the refund i get some of the worst customer service possible. I have quite the paper trail going and i would expect this to be addressed ASAP.
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ID
#1459584 Review #1459584 is a subjective opinion of poster.
Service
Lithia Motors Customer Care
Reason of review
Poor customer service
Loss
$2500

Did not honor their word and warranty.

Las Cruces, NM lithia dodge: When replacing my clutch I told the service rep to replace the rear main seal. He said they did so I paid on the phone (My son was using the truck 200 miles away for school). My son picked up the truck and now still under warranty mileage the seal is leaking. Now they say they did not replace the seal. Previously before taking the truck to them I called, explained the problem, they looked up my profile and said yes bring it in it is covered under warranty. So I drive almost 200 miles drop it off, and two days later they tell me it is NOT covered. Lucky for me they had not touched it. Service manager and general manager were very rude and insulting on the phone. I called their headquarters in Medford Oregon and still they were no help. One more thing, when I took the truck back, workers at the shop seemed to think it was ok to use foul language around my wife. If you are looking for good honest service do not go to any lithia dealer. To purchase or get anything fixed. Do not believe anything the warranty implies. Its all lies! Originally I was told everything is under warranty. Come to find out that doesn't count for seals and gaskets. And who's know what else. Hope other learn from my experience and don't take their vehicle to Lithia anywhere in the country.
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ID
#565159 Review #565159 is a subjective opinion of poster.
Cons
  • Service and was unprofessional
Reason of review
Poor customer service
Loss
$1000

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