Lies, delays and terrible service.
I purchased a vehicle with preexisting mechanical issues on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actually far more extensive and require a new cylinder head. The dealer has agreed to make the repairs but has so far been unable to do so. The first head they ordered was cracked, another leaked coolant and the third was the wrong head. Several weeks have past and the vehicle is not repaired. No estimated time frame was even provided. When asked the dealer refused to cancel the sale. After working with the salesman and his direct manager I brought the issue to the general manager Jason Lawrence. The manager raised his voice and scolded me as if I were his child. During the conversation he said "I don't know how you were raised." and as I was leaving he stated "You aren't a very intelligent young man." Regardless of his opinion of me or his position on the issues a manager should never directly insult a customer or his family. Although I was firm and frustrated I had not raised my voice, insulted him or used profanity. As some sort of life lesson or punishment for bothering him Mr. Lawrence also asked me to return the vehicle that was loaned to me. I understand that Lithia is not required to provide me transportation but providing a loaner vehicle then taking it back as some sort of punishment is out of line.
Livingston, New Jersey
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