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Update by user Dec 21, 2020

Lithia Chrysler Dodge Ram Of Eugene not Portlan

Original review posted by user Dec 17, 2020
BullshitBroke down on vacation had to be towed stopped at dealership told them my belongings were in the back canopy and please make sure the truck was in a secured location, took a week to put in fuel pump, went to pick it up and everything in the back was gone thru and stolen. They don't want to take care of it, turned into their insurance and was denied like every other claims. Thought they were a respectable dealer, NOT SO and if you have to deal with there insurance company, they are just as bad, Might see them in court, tried to get Presidents e-mail or phone number, they won't give it to me, they say that nobody else will change things. Maybe he doesn't know what's going on and someone should tell him. The customers are the ones that make a business, if it wasn't for them they would have to close. I have been in business for 40+ years and have never been treated so bad for someone else's negligence.

User's recommendation: don't go there or do business with them, they have no ethics.

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#2341197 Review #2341197 is a subjective opinion of poster.
Lithia Motors Customer Care
  • Very unsatisfactory
  • Poor service
Preferred solution
Let the company propose a solution
New Reviewer

Good experience

Ryan came out to greet us with a smile, and was very knowledgeable. He brought the car to our door after the service department checked over the vehicle airbags. Matter of fact we left that evening and came back the next day, he was there and we had a very plesant experience with Ryan. Wish all sales person were as friendly. The Knight family.
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#1216698 Review #1216698 is a subjective opinion of poster.
Portland, Oregon
Lithia Chrysler Dodge Jeep Ram Of Portland Sales Representative
Reason of review
Good customer service

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