Everett N Mfa

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Worst customer service I’ve ever experienced

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I bought a car Lithia Dodge at Santa Rosa. Biggest mistake of my life. Worst customer service Ive ever experienced.
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Pros:
  • Good product
Cons:
  • Extremely poor service
Reason of review:
Poor customer service

Preferred solution: Deliver oil changes I paid for in a reasonable amount of time

Maureen P Fwo

Lemon Car

Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa - Lemon Car
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Updated by user Sep 24, 2019

Waste of time and money, no reason offered by Service manager or Manager how "thoroughly inspected" vehicle was sold in unsafe and defective condition, Lithia corporate does not respond to calls or emails, no explanation of when or how money will be refunded.

Original review Sep 24, 2019
8-17-19 purchased 2015 Camry from this dealership. Salesman Chris Kelly, showed me clean Carfax and checklist of items dealership had reportedly gone through and checked to make sure car was safe and mechanically sound. Had it checked by my mechanic who quickly discovered major front-impact damage to radiator support and subframe frame damage. I returned the car the day damage was discovered and asked for a refund. Signed "undo" paperwork for DMV and now can get no answer on when I will get my refund check. Reached out to manager Sam Keller x 2 via email and in person, Lithia Corporate website and called customer service hotline-no response. Very disastisfied with unethical and untrustworthy, NO customer service whatsoever. I am renting a car now at my own expense in spite of requesting a loaner from them to no avail.
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Loss:
$14915
Cons:
  • Unethical employees
  • Poor customer service
  • Unacceptable standards of business practice
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Lithia Motors - Car Repair Review

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I bought a Jeep in May of 2016 with 24,000 miles from Lithia of Santa Rosa. From day one I have had to air up driver rear tire every week. Took it in 2 -3 weeks later and was told that if there was anything wrong with tire that it would be covered. They found nothing and said it might be a bad sensor. 1 month later take it in for oil change and tire still needing air weekly and now they claim they have found a piece of metal in tire tread and it will cost me $25 to fix. It's not the money, it's the point I was lied to either first trip in or this trip. Lithia is a crock of S........
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Reason of review:
Bad quality
Anonymous
map-marker Redwood City, California

2013 Ford Focus St Review

Sales manager was extremely rude. Has no customer service skills whatsoever. Went to purchase a used 2013 focus ST with 25k miles and willing to pay $ 20k in CSH...I will taking my cash elsewhere. Santa Rosa CJDR sucks...
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Reason of review:
Poor customer service

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