Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa
Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa has a 1.0 star rating from 1 review with consumers mostly dissatisfied; reviews note 100% unfavorable distribution, claims of defective merchandise, extremely poor customer service, and high price levels while products are described as good.
Positive Feedback
Reviewers acknowledge a good product despite service and pricing issues; vehicle selection and models are noted as satisfactory.
Negative Feedback / Risk Areas
- Repeated mentions of poor customer service and rude sales staff, reflecting Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa reviews that highlight service failures.
- Reports of defective merchandise and unresolved refund requests, matching common customer complaints about refunds and billing.
- Concerns about vehicle disclosure and repair quality leading to trust issues.
Key Takeaways for Future Customers
- Consider reading multiple Lithia reviews and confirming refund policies before purchase.
- Inspect vehicles independently and document issues immediately to avoid unresolved customer service disputes.
- Be prepared to escalate billing or refund problems through corporate channels if local service is unresponsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa has a 1.0 star rating from 1 review with consumers mostly dissatisfied; reviews note 100% unfavorable distribution, claims of defective merchandise, extremely poor customer service, and high price levels while products are described as good.
Positive Feedback
Reviewers acknowledge a good product despite service and pricing issues; vehicle selection and models are noted as satisfactory.
Negative Feedback / Risk Areas
- Repeated mentions of poor customer service and rude sales staff, reflecting Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa reviews that highlight service failures.
- Reports of defective merchandise and unresolved refund requests, matching common customer complaints about refunds and billing.
- Concerns about vehicle disclosure and repair quality leading to trust issues.
Key Takeaways for Future Customers
- Consider reading multiple Lithia reviews and confirming refund policies before purchase.
- Inspect vehicles independently and document issues immediately to avoid unresolved customer service disputes.
- Be prepared to escalate billing or refund problems through corporate channels if local service is unresponsive.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service I’ve ever experienced
I bought a car Lithia Dodge at Santa Rosa. Biggest mistake of my life. Worst customer service Ive ever experienced.
- Good product
- Extremely poor service
Preferred solution: Deliver oil changes I paid for in a reasonable amount of time
Lemon Car
- - Bought a 2015 Camry; salesman claimed clean Carfax and safety check.
- - Mechanic found radiator and subframe damage; refund not issued; no response.
Waste of time and money, no reason offered by Service manager or Manager how "thoroughly inspected" vehicle was sold in unsafe and defective condition, Lithia corporate does not respond to calls or emails, no explanation of when or how money will be refunded.
8-17-19 purchased 2015 Camry from this dealership. Salesman Chris Kelly, showed me clean Carfax and checklist of items dealership had reportedly gone through and checked to make sure car was safe and mechanically sound.
Had it checked by my mechanic who quickly discovered major front-impact damage to radiator support and subframe frame damage.
I returned the car the day damage was discovered and asked for a refund.
Signed "undo" paperwork for DMV and now can get no answer on when I will get my refund check.
Reached out to manager Sam Keller x 2 via email and in person, Lithia Corporate website and called customer service hotline-no response.
Very disastisfied with unethical and untrustworthy, NO customer service
whatsoever. I am renting a car now at my own expense in spite of requesting a loaner from them to no avail.
- Defective merchandise
- Unacceptable standards of business practice
- Poor customer service
Preferred solution: Full refund
Lithia Motors - Car Repair Review
- - Bought a 2016 Jeep with 24,000 miles from Lithia of Santa Rosa.
- - Tire loses air weekly; metal found in tread; $25 to fix; reviewer says they were lied to.
I bought a Jeep in May of 2016 with 24,000 miles from Lithia of Santa Rosa. From day one I have had to air up driver rear tire every week.
Took it in 2 -3 weeks later and was told that if there was anything wrong with tire that it would be covered. They found nothing and said it might be a bad sensor. 1 month later take it in for oil change and tire still needing air weekly and now they claim they have found a piece of metal in tire tread and it will cost me $25 to fix.
It's not the money, it's the point I was lied to either first trip in or this trip. Lithia is a crock of S........
Redwood City, California
2013 Ford Focus St Review
- - Sales manager rude; poor service.
- - Tried to buy a used 2013 Focus ST with 25k miles for $20k cash; will shop elsewhere; Santa Rosa CJDR.
Sales manager was extremely rude. Has no customer service skills whatsoever.
Went to purchase a used 2013 focus ST with 25k miles and willing to pay $ 20k in CSH...I will taking my cash elsewhere. Santa Rosa CJDR sucks...
Brands Related to Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa
Lithia Motors
“Timeline of events: Saturday, ~5:00PM MT, Dec 13, 2025: I called BMW Seattle to inquire about a specific...“
Driveway
“Do not purchase from Driveway if you live in Massachusetts or New York. This is my second time buying a...“
Southwest Kia
“I had purchased my 2023 Kia Niro from the dealership. For a few months, I've been trying to take my car...“
Lithia Chrysler Dodge Jee...
“Took our 2024 palisade into lithia of Anchorage because it stalled on my wife at an intersection. They...“
Companies Similar to Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa
Grote Mitsubishi
“We had voiced our concerns when we got the car it kind of slept them off pretty sure this car was in an...“
MG Motor UK
“My 10-month-old MG4 with 7,000 miles on the clock was taken to *** MG after breaking down a week ago for...“
Blok Charity Auto Clearan...
“Hello there, I had an unpleasant experience buying my car at BLOK AUTO Charity Auction which I would...“
Arrigo Dodge Of Fort Pier...
“I paid off my car loan in 3 weeks I had GAP insurance on it paid off the loan went down to Arrigo to...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation