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New Reviewer

Lied to and cheated out of money

Salesman Sam King and Sales manager Chad made a deal with me and as I was transferring my things from my truck to my new truck they changed their mind and totally lied about the 4 hour deal.

User's recommendation: Do not shop at Lithia Dodge of Helena.

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ID
#2570801 Review #2570801 is a subjective opinion of poster.
Product
Dodge Truck
Loss
$6200
Preferred solution
The 6200 hundred dollars I was lied to and cheated out of

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dealership Complaint

Update by user Feb 02, 2022

It's been about 1 year since I dealt with Lithia Dodge of Helena and got screwed to the max. I bought the same exact truck in Butte where they don't lie to your face like Sam King did to me.

I continue to warn anyone I talk to and tell my story. I will continue to tell...

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ID
#2448004 Review #2448004 is a subjective opinion of poster.
Service
Lithia Motors Sales Representative
Pros
  • Worse than ever regretted buying service care from them
  • Very unsatisfactory
Cons
  • After sale - poorly handled
Preferred solution
Deliver product or service ordered
New Reviewer

Major safety issue with used car bought from Lithia Motors, Helena, MT

Update by user Jan 16, 2019

I stand by my 1 star review and if I could use a "zero" star review, I would. Lithia Dodge in Helena, Montana was a complete and utter disappointment.

Not only for selling me a defective car, but also in how they NEVER responded to two complaints registered with corporate Lithia. As God and good fortune intervened, the steering issue was repaired by the body shop because the code for the steering came up on the diagnostic. Why Lithia's shop didn't come up with the diagnostic when they had it in their shop is a mystery. I hate to assume, but my guess is that they were simply not going to acknowledge nor pay to fix this issue.

Bottom line, I would never, ever recommend buying a car from Lithia at ANY location. They do not stand behind their cars and they have absolutely terrible business practices. I will tell everyone I know about this.

Sad thing is, it would have been better for them to simply do the right thing. It is experiences like this that give car dealerships such a terrible but deserved reputation.

Original review posted by user Dec 17, 2018
On Friday, November 23, 2018, My husband and I purchased a 2012 Acura from our local Lithia Dodge dealership. After having test driven the car, we signed the paperwork and on the way home from Lithia, the car began pulling intermittently left and right. Notified Lithia of the issue on the following Monday. The Sales Manager, Jason Jahn asked to drive it to assess the issue. We got it in the following Friday, one week after purchase. He confirmed that the car was pulling to both ways when driving in town. We scheduled the car to be seen in the Service Department. The SD could not identify the issue, even after checking and rotating the tires, and performing an alignment. SM suggested we take it to the Honda dealership to identify, but stated that it was not a safety issue and they will not cover any cost associated with the car. We took it to Honda, paid for it to be checked out and they thought it was the Electronic Power Steering module and that the repair would be around $2700 with no guarantees that it would fix the issue. We took the car home and did some research on this issue. Turns out, the power steering issue has occurred on a fairly regular basis, beginning with mileage as low as 34,000. In numerous reports by individuals who were driving their 2012 Acura, the power steering fails without any warning from light indicators and when it does, it fails completely, making the car very difficult to steer to safety. I sent this info to the SM via email and initially, he indicated that he would not put his family in that car, and that he would be “working on this immediately, and hopefully get it traded out. . . . “ I asked about a possible lease, not going over our current payment of $320.00. He came back with a Jeep Compass for $485.00, which is higher than our payment. We have a budget and that is above our budget, and we didn’t really want a Jeep. When proposing he just take back the vehicle, we got no response from him from our December 12th communication. Today, December 17th, I emailed him indicating again, that we would like for Lithia to take back the vehicle. We got a quick response stating, “I hope I didn’t make you believe that we would be taking the car back.” So, now we have a $16,000 vehicle, with a extended service contract with a loan for over $18,000, that I am very uncomfortable driving on the highway, that I had to pay to get a second opinion, that would require $2700 in repairs that would need to be driven to Spokane Acura that Lithia will not pay for. Furthermore, when the SM drove the car, he parked it in a difference spot, under the dealership canopy, close to a pillar. Since I hadn’t parked it there, I didn’t see the pillar and took off the mirror and scraped the passenger door. So, with all the other issues, I had incurred damage to the car after only one week of owning it, and have to pay the deductible to get it repaired. To say I am furious as well as disappointed and frustrated is a great understatement. I will never buy another car from Lithia and I will tell anyone and everyone about my experience. You would think that taking the car back would be a better way to do business. We live in a small Western town. Lithia already has a terrible reputation. I thought we could have a different experience. Boy, was I mistaken!
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1 comment
#1615707

Should read “Monetary loss: $18,000; $250 deductible; $40 for Honda assessment; aggravation, frustration and disappointment: priceless.

ID
#1426583 Review #1426583 is a subjective opinion of poster.
Location
Helena, Montana Province
Service
Lithia Chrysler Dodge Jeep Ram Fiat Of Helena Manager
Pros
  • Service department was very friendly
Cons
  • Did not stand behind product
  • Sales quota more important than the customer
Reason of review
Damaged or defective
Loss
$18
Preferred solution
Lithia take back the 2012 Acura
New Reviewer

Stay away from Lithia Dodge Service, Helena, MT

Update by user Feb 21, 2018

In addition, I wrote Chrysler Corporate and received NO response. Won't be buying any Chrysler products in the future.

Original review posted by user Jan 22, 2018
Picked up our 1 ton 3500 Ram pickup mid-November, 2017 - one full week after it had to be towed in after it died on Lincoln Road. (Montana City Towing was awesome!) Had to pay Lithia >$3,000 for a new fuel pump at a 100% markup, but what really made us angry were the charges for tests that were absolutely unnecessary, a waste of time, and new parts that were also unnecessary. We were informed that their best technician was on the job. When we met with him (a 1 year certified technician, their best??), it was clear he was guessing at the problem. And their service manager was a total ***. Will never go back and advise all others to stay away. Head over to Grizzly Diesel - they are good and fairly priced.
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ID
#1174178 Review #1174178 is a subjective opinion of poster.
Location
Helena, Montana Province
Product
Ram Trucks Pickup Truck
Cons
  • Service work or service manager
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction

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