Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage Reviews
Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage has a 1.2 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Multiple reviews warn against buying; search Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage reviews before visiting.
- Expect long repair delays and poor customer service from the service center.
- Be cautious with fees, registration handling, and dealership communication.
Negative Feedback / Risk Areas
- Recurring customer complaints about lost or damaged vehicles and refusal to pay for repairs.
- Poor communication, billing and registration issues, and alleged discrimination.
- High price level and reports of subpar service and warranty handling.
Positive Feedback
Reviewers acknowledge beautiful cars but note service and customer service failures outweigh positives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage has a 1.2 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Multiple reviews warn against buying; search Lithia Chrysler Dodge Jeep RAM FIAT of Anchorage reviews before visiting.
- Expect long repair delays and poor customer service from the service center.
- Be cautious with fees, registration handling, and dealership communication.
Negative Feedback / Risk Areas
- Recurring customer complaints about lost or damaged vehicles and refusal to pay for repairs.
- Poor communication, billing and registration issues, and alleged discrimination.
- High price level and reports of subpar service and warranty handling.
Positive Feedback
Reviewers acknowledge beautiful cars but note service and customer service failures outweigh positives.
Media from reviews
Wasilla, Alaska
Bad communication, bad service and no accountability
- - The Palisade stalled twice; technicians couldn't find the issue.
- - No contact for days and no loaner car; staff not addressing the repair.
Took our 2024 palisade into lithia of Anchorage because it stalled on my wife at an intersection. They couldn't find a problem gave it back to us and a week lter it did it to me on a busy road luckily I didn't get hit.
I took it back and its been 3 days and they haven contacted me so I drove in to talk to them and they just give you the run around.
They couldn't tell me when the car will be looked at they wont give me a car to drive because my wife and I have jobs and we need transportation.All and all its been a bad experiance. Lithia does not care about its customers just how they can push there subpar vehicles to customers.
User's recommendation: Dont buy anything from a lithia dealer
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Verified Reviewer |This person supports our platform.
Supporter |
Anchorage, Alaska
Lithia stupid superstore in Anchorage Alaska has had my car since October 9 of 2024. They damaged my car while in their possession and are refusing to pay for the damages.
- - Lithia is located in Anchorage, AK at 9600 Old Seward Highway.
- - My 2015 Jeep Grand Cherokee Summit is with them.
- - They won't answer calls or pay damages.
My experience with Lithia Motors customer service, specifically at Lithia Chrysler Dodge Jeep Ram of Anchorage, has been utterly frustrating and distressing. My car has been held on their lot for nearly a year, forcing me to make $800 monthly payments and maintain full coverage insurance on a vehicle I couldn’t use, while losing significant wages from being unable to drive clients.
Despite my emails to lithiacares@***.com and concernresolution@***.com, and a public X post yesterday asking for a safe airport handover, I’ve received no response from Lithia Cares. The only contact was an angry call from Edgar, who blamed me repeatedly for the car being there, saying the lot owner demands it removed immediately, as if it’s my fault. His suggestion to leave my car in a public lot like Walmart with keys inside is reckless given Anchorage’s crime rate, and his hostility terrifies me as a woman traveling alone. I’m flying 230 miles tomorrow to retrieve my car because an electrician is at my home today, but I’m scared to face this alone due to Edgar’s behavior.
I demand a manager, not Edgar, oversee a safe handover at the dealership tomorrow with my car and both key fobs ready.
Please respond by 5 PM PST today to confirm this, or I will escalate to the Alaska Department of Law Consumer Protection Unit and post further on X. This has caused me immense financial and emotional hardship, and I deserve better.
They are refusing to take my calls. They damaged my vehicle and are refusing to pay for the damages
- Have beautiful cars
- Turnover at the anchorage business is rapid due to bad management
- Customer service is horrible
Preferred solution: I would like to get the damage that Lithia Dodge caused to my car and get my car back. They have had it for almost a year now.
User's recommendation: Do not take your car to Lithia Dodge superstore in Anchorage, Alaska
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
Anchorage, Alaska
Resolved: I dropped my car off for a recall, it took 11 months for my car to be returned to me, the damage done by Lithia’s service center to my car was covered by Lithia,
- - Car lost 3 months; damaged in recall; sensor cost $3900; rear shocks blown.
- - After 11 months I retrieved it; it stalled from low oil and fluids; service fail.
I have my car back, Lithia split the costs of repairs. I believe that is fair,I am satisfied with Lithia splitting the cost as it is what I asked for from the beginning, we had already paid our half.
And the return of my car which I have in my possession.
The condition of my car upon returned reflects on the management, and their lack of duty of care. Maybe they don’t even know what that means.
Insisting for me to pay for the repairs.
I contacted pissed consumer and without their help I would not have gotten the car repaired, and Lithia covering the cost of those repairs. 11 months later I was able to retrieve my car.
Only to have it stall at the red light blocks away from the dealership, a gentleman help me push it into the Walmart parking lot so I can get to OReillys, where the OReillys attendant found it was a quart low on oil thats what caused the stall, the power steering fluid was low, and the windshield wipers had dry rotted and stuck to the windshield during its 11 months stay at Lithia Dodge superstore. They didnt even bother to tell me knowing I had a 230 mile drive home in the rain.
Customer service is a huge fail
- Horrible customer service very slow service
Preferred solution: Full reimbursement.
User's recommendation: Do not have your car serviced through Lithia
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
They ripped me off registration fees!
- - They kept my $300 registration fees and never registered it.
- - It took a year to obtain my title after contacting an investigator, the AG, and the BBB.
They kept my $300 registration fees and never registered it. Then it took contacting an investigator, the attorney general and the BBB, to get my title do I could register it.
That took a year. And they put a leaking swollen battery with incorrect voltage in my 2019 Nissan Rogue, which caused me to breakdown on my move to Ohio, with 2kids with me. I had to buy aN AGI battery for $256 within warranty time, and they wouldnt call back until the day after warranty expired.
Theseguys are CROOKS! Bad business!!
User's recommendation: Go to a different dealership. Also report them to the attorney general so an investigation can begins they ppl.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Anchorage dealer treated me like ***
- - Priced a truck, ran credit, then recall and raised price; no hold or deposit.
- - Updates were inconsistent; sales manager hung up when asked.
Priced a truck to me for sale and ran credit check and then took off market for recall and then raised price would not allow me to hold or deposit on truck
Was told I would be first one contacted
I called two to three times every day
Tuesday night I called and was told the truck would probably not be done for a while
Called Wednesday afternoon and was told the truck was being sold
Asked to talk to sales manager and he said that truck was not sold yet but refused to seek to me then hung up on me
There must be a lot of pissed off customers to have not be contacted in 24 hours
Beginning to think that pissed off customers do not matter to your company
- Very unsatisfactory
- Bad service
Preferred solution: Let the company propose a solution
User's recommendation: Not doing business with dishonest dealership
Discrimination against lgbt community
- - Claims Troy Jarvis, GM of South Anchorage Lithia, posted a comment about dealership issues; screenshot exists and gender discrimination claimed.
Troy Jarvis the GM of @south anchorage Lithia in Alaska made a public comments on Facebook stating “ we lithia always get *** flaming around the dealership and we had to run them away “ i was able to screen shot his comment because I knew that sooner he will delete it because he did mention it he works at the dealership which I did find out he was the general manager at the location provided above .. I am not the first person to experience this at this location because this is where I got my car from .. it saddening that Lithia would have someone who discriminate against gender be the face of Lithia .
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