Shanavia Ubn
map-marker Arcata, California

Passing along the heads up

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Put a 3k Deposit down to hold a 100k truck, when I was planning to pick it up started getting a run around where they wanted me to drive 3 hours and pay for the truck but weren't going to let me take it home because they hadn't received the dealer installed parts. Bailed on the deal and went elsewhere, after 2 weeks I still haven't gotten the 3k deposit back. Start anywhere else.

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User's recommendation: don't bother

Anonymous
map-marker Lewiston, California

Not trust worthy

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Dont go here all bad.wont call back. Wont let you talk to a manager.once youre out the door you are on your own.we broke down and they left us stranded and we had bumper to bumper warranty and they didnt even call us back.

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User's recommendation: Not to be trusted

Anonymous

Wait, wait, wait, wait wait

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Lifetime oil change. What a joke months ago after a terribly long wait we were made to feel better with a promise of our car being detailed (never happened!) Next scheduled oil change appointment waited 1 & half hours then told they ran out of oil, oil delivered new appointment, told it would be 1 hour -1 hour & half later was told 20 more min!

Right now it's been 40 more min! We will never purchase a vehicle from them again.

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Pros:
  • Tried to be positive staff
Anonymous
map-marker Redding, California

Lithia Lifetime Oil package rip off

purchase new 2012 Equinox last year...purchased Lithia Lifetime Oil Change package..made 3 payments on package of $44.39 ($133.17 total)...had one oil change...set appointment with Lithia Redding for 9 am this morning..arrived early..10 of 10am my car had still not been touched...couldn't wait any longer (med. appointment) so asked service manager for my car and left...makes no sense to set appointments when employee can not stay on schedule...cancelled Oil Change package..got auto payment stopped..Lithia called stating they will send me check for $22...WOW...one oil change $111..but....loss of cash sale on a 2013 Chevy Silverado Z71 (list price $42,000) my husband picked out....my revenge...I'll be damned if we ever purchase anything form this dealership again...

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Loss:
$70

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