Literati
Literati Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Literati reviews show a 3.1 star rating from 6 customer reviews, consumers mostly neutral; rating split about 50% positive and 33% unfavorable. Price level reported as medium.
Key Takeaways for Future Customers
- Kids receive age-appropriate, well-liked books via membership subscriptions.
- Expect to track charges and request refunds; billing and cancelation are common topics.
- Customer service by phone may be difficult to reach.
Negative Feedback / Risk Areas
- Recurring customer complaints about unwanted charges, subscription auto-ship billing, and refund delays.
- Reports of duplicate orders, missing return shipping labels, and trouble canceling accounts.
Positive Feedback
Parents praise great books and a good children's book club; reviewers value product diversity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Literati reviews show a 3.1 star rating from 6 customer reviews, consumers mostly neutral; rating split about 50% positive and 33% unfavorable. Price level reported as medium.
Key Takeaways for Future Customers
- Kids receive age-appropriate, well-liked books via membership subscriptions.
- Expect to track charges and request refunds; billing and cancelation are common topics.
- Customer service by phone may be difficult to reach.
Negative Feedback / Risk Areas
- Recurring customer complaints about unwanted charges, subscription auto-ship billing, and refund delays.
- Reports of duplicate orders, missing return shipping labels, and trouble canceling accounts.
Positive Feedback
Parents praise great books and a good children's book club; reviewers value product diversity.
Turn one complaint into a collective action
Cancel subscription
- - Difficult to contact and my email isn't working; I need help canceling.
- - Product is good; grandchildren enjoyed the books and I've recommended it.
You are very difficult to contact. My email is not working so I need to talk with someone to cancel my subscriptions.
I have no issues with the product, my two grandchildren have enjoyed receiving the books. I would and have recommended this service to many friends but I do need to cancel for personal reasons.
- Age appropriate books on monthly basis that the kids have enjoyed
- Reaching customer service by phone
Preferred solution: Cancelation
I Asked this company not to subscribe and cancel .i was told no problem i check my account and got 4 months of charges and was told they don't see no account with my grand kids name and been secretly.
- - Charged for books I did not want for 4 months without my knowledge.
- - They were told to stop months ago and continued; this needs attention now.
Your Company been charging me for books i said i do not want for 4 months without my knowledge. I am Very upset and charges better stop Right now.
Your company was told Several months ago to stop and they continued. This needs attention right Now Will not Recommend you at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuplicate order
- - Ordered 4 kids' book gifts, but one item was duplicated and charged.
- - They were told the order had 4 items, but 5 were received today.
I ordered 4 kids book gifts...accidentally purchased one 2 times. I called immediately and was told you received the order only 4. today I received 5 - one is a duplicate order and I was charged for it as well.
Preferred solution: Full refund
Shipping
- - Order canceled; no return label for first box; second box sent; company unreachable.
- - May file a BBB complaint about fraudulent activities.
I canceled my order they never sent me a return shipping label for the first box they send a second box and now I cant get a hold of them at all. I am ready to make a complaint to the Better Business Bureau about this company and their fraudulent activities to boost their numbers and accurately by screwing over parents
Preferred solution: Full refund
User's recommendation: Go to a regular bookstore or the library that way this company doesn’t take your grocery money
Cancelation
I have no complaint. I just need to cancel my subscription for Raney Martensen in the childrens book club.
Thank you,
Susan Ogburn
User's recommendation: Very good.
Cancelation
I am not pissed off. I just need to cancel
our subscription as Raney is not happy with the recent books youve sent. Shes in the eighth grade now and will have a lot of assigned reading this year.
User's recommendation: Good book club for children.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging my credit card for somebody else's books
- - I'm charged monthly for books I never receive.
- - Books were for another child in another state; I was charged again after the account was canceled.
My credit card is being charged monthly for books I am not receiving I was informed that books were meant for another child in another state I called and talked about this last month with a customer care person and they canceled my account as per my request however I still was charged again this month and did not receive any books ment for anoth child in another state.
- Great books
Preferred solution: Full refund
Redmond, Washington
Refund , address change
need a refund back to my debit card for all the book's returned & my delivery address hasn't been changed
User's recommendation: No, never received a call back after 2 hrs of waiting
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