Original review Apr 15, 2021
Listvanities Extremely Rude Customer Service E Extremely Rude Customer Service Apr 08,2021 I ordered a vanity from List Vanities on March 11,2021. I received an email comfirmation of the order for the $1538 vanity and countertop. My wife and I chose the vanity from a variety of vanities advertised by List Vanities. I called a couple of times to learn what was happening with the order, because I wasn't getting any information from List Vanities. After waiting for more than two weeks, I called and spoke with Ray. Ray was very cordial and apologized for the delay, stating that there were containers of vanities on a ship in California, which weren't being unloaded, and that he had no idea as to when the vanity I ordered would be shipped. I had a contractor scheduled to do a bathroom renovation, and I needed to have the vanity for him to install. I explained that to Ray, but there was nothing he could do to expedite the shipment. So, after three weeks and a day after ordering the vanity, I called Ray on April 3 to cancel the order. Ray sent me images of three vanities he had in stock, with similar styling. However, they were of a dark wood, which I wasn't interested in. When I told Ray that I wasn't interested, and only wanted the vanity I ordered, he became extremely rude, claiming that I was "splitting hairs" over the differences between the vanities he offered, and the one I ordered. When I told him to cancel the order, he became downright nasty, and told me that a 3% charge would be deducted from my refund, which amounted to $46. So, I waited three weeks and a day for delivery, with Ray not knowing when the container on the West coast would be released, and then was treated very rudely because I canceled the order, and charged $46 because List Vanities couldn't deliver timely. Will I ever attempt to do business with List Vanities again, after being penalized for attempting to do so the first time? Rather doubtful. Given the circumstances, I shouldn't have been charged $46 for List Vanities' failure to deliver. I'll file a complaint with the BBB, and write to the Pensylvania Attorney General regarding the legality of the charge. If you choose to do business with List Vanities, make sure you understand what your options are regarding reasonable wait time, and the consequences of canceling your order should that wait time be exceeded. There's no legitimate reason for anyone to be charged an order cancellation fee if a vendor can't deliver timely. P.S. I sent a copy of this review directly to List Vanities to let them know that I posted the review. Their response to my review is as follows: Hi Todd, Whoa buddy, lot of effort over 40 dollars. Thats our policy and it has nothing to due with being rude. You excepted the wait, we checked multiple warehouses sourcing you a similar product that was available, you replied you will wait. You turned around, sourced something locally, notified us about it, we refunded you the full amount of your transaction, minus the 3% transaction fee according to our policy that day. Accept it and deal with it like an adult, not a little child. What we can assure you of, is that your measaly review, means nothing, will do nothing to our business, and will be drowned out, by all the customers, that appreciate the work we do for them. Now, do not ever contact us again and get lost. Since first posting this review, I've received many emails containing nasty language and insults, all because I cancelled an overdue order, and because I didn't want the vanities offered as substitutes for the vanity I ordered. First, They wanted me to take down the review in exchange for the $46 cancellation fee, which I didn't agree to. Then, I was threatened with a small-claims suit for $2000, 00, for which there's no basis. So, my experience with List Vanities/Bathrooms Direct has not been a pleasant one.