Liquor Barn Reviews
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Verified Reviewer |
Waldorf, Maryland
Have not received my order
- - Advertised item not in stock and not shipped after payment.
- - There were no timely updates, and customers were told nothing about supplier issues.
They advertised an item that they did not have, collected payment, and requested a review of the item (two weeks later), when they did not have it nor did they ship it. After more than 10 attempts to try to reach and talk to a customer service rep and being passed on from person to person, I finally reached a sales representative only to be informed that they were having issues with the supplier of said item.
However, they did not see it fit to inform the customer of the issues. Instead, the sales representative thought it was wise to inform me of all the internal management issues they were having with completing these orders. Totally unacceptable. I always thought, and it has been my experience, that a seller usually doesn't collect payments until the order is shipped.
And at the very least, keep the customer informed of a delay. Not ask for a review of an item that has not been shipped.
I requested a full refund and received it. But the inconvenience I had to endure really sucked.
Preferred solution: I don’t care
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