Lipsy Reviews

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Double pricing!

I have purchased a Lipsy London occasion dress from City Stars mall branch , cairo Egypt and found it on NeXT (Egypt) online store for half price and the difference is 1000 EGP !!! now Lipsy Customer service says we are not the same entity as Next and that soiree and evening dresses are not refundable unless defected !!!

User's recommendation: Do Not buy from Lipsy London - City stars branch Egypt.

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ID
#2638321 Review #2638321 is a subjective opinion of poster.
Location
Cairo, Cairo
Loss
$70
Preferred solution
Full refund

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New Reviewer

Cancellation

I would like to cancel my membership. ThankYou Cathy Malecki
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ID
#2243709 Review #2243709 is a subjective opinion of poster.
Location
Wethersfield, Connecticut
Preferred solution
Cancel my membership

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel membership

I would like to know if I can cancel my membership.Thank You Cathy Malecki
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ID
#2243694 Review #2243694 is a subjective opinion of poster.
Location
Wethersfield, Connecticut
Preferred solution
Cancellation
New Reviewer

Yes as I like the watch, but haven’t been able to wear it

Lipsy - Yes as I like the watch, but haven’t been able to wear it
I have had my watch for a month and received it as a present. , I went to put it on for the first time and it broke straight away. How do I order a new part to fix the watch.
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ID
#1770243 Review #1770243 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Pissed off customer in Canada

I had ordered several items a month and a half ago, they never arrived. Of course contacting the customer service line several times I never got a response. Choose a different company online to buy from, don’t chance being screwed by them!!!
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ID
#1118510 Review #1118510 is a subjective opinion of poster.
Service
Lipsy Shipping Service
Reason of review
Order processing issue

Got the wrong amount for my refund + Clothing not as described in photos

When I first got the items, it came later than the expected date. When I went to refund the cloth at the store, instead of a refund of 160 pounds, I got a refund of 30 pounds though they guaranteed me they would refund the full amount into my credit card. I later received an email that part of the amount was refunded. 30 pounds? Really? The cloth were not as described in the photos. A real real real disappointment. Never again. There is not a single item came as expected. It is not expensive but then when you think of the quality of the clothing... It's ridiculous! I am sorry but this is unacceptable.
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ID
#985036 Review #985036 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$138
Preferred solution
Full refund
New Reviewer

Item not delivered

I ordered two items to the value of 1500rands on the 6th November, till date I have not received the item. I contacted Lipsy who advised that there is no means to track my item. I contacted Royal mail the company that the item was dispatched with and I was advised that if I don't receive my item by tomorrow it will be deemed lost, I never expected this from such a reputable company. I actually wanted to use this dress for my year end function tomorrow. I am so disappointed with Lipsy London,never will I buy from them again
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ID
#561487 Review #561487 is a subjective opinion of poster.
Location
Sandton, Gauteng
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Deliver product or service ordered

Lipsy

I bought some dresses online at lipsy and got an error message saying cannot be processed but over $500 had come out of my account I spent most of that night on the phone to lipsy one person said it hasn't gone through the other saying it had and would be with me in 7 days. A week later I got an email saying my order had not gone through. I have in total sent 6 emails over the course of the week no e of which have been replied to. Do not shop online with lipsy customer service are abysmal
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1 comment
#567502

This just happened to me tonight! You should have contacted your bank and called some lawyers or something!

That's fraud, and you should get them sued! They took over 200 dollars from my bank account saying the purchase in GPB was only 125 CAD!

ID
#351954 Review #351954 is a subjective opinion of poster.
Location
Prahran, Victoria County
Loss
$500
New Reviewer

Lipsy Items Never Arrived; Customer Service Doesn't Respond To Emails

I ordered three items from the Lipsy website in April 2012 (two pairs of shorts and a bodysuit). On the 21 April 2012, Lipsy sent me an e-mail, notifying me that the items had been dispatched. Although I had provided Lipsy my full address when I purchased the items on their website, I noticed that the "Delivery Address Details" on their dispatch notification email did not include my full address. Instead, it merely said: Delivery Address Town N-A County N-A Post Code/ZIP (My postal code here, removed for my privacy.) Country Singapore Phone Number (My phone number here, removed for my privacy.) This made me a little anxious, as the only portion of my address that was listed on their dispatch notification was my postal code and country. There was no evidence that they had included my street or apartment number on the package, so how would it arrive at its destination with only a country and post code? Nevertheless, I decided to give them the benefit of the doubt, and wondered if perhaps, they had labelled my parcel correctly, and merely failed to include my full address in the dispatch notification email. However, when my items failed to arrive by the middle of May, I knew something had gone wrong. I have ordered many items from the UK before, from Ebay and retailers such as Jones + Jones and ASOS, etc. None of my purchased items had ever taken this long to be delivered. I checked the Lipsy website and it stated that the expected delivery time for my region was between 5 to 7 working days, but it had been weeks since my Lipsy items had been "dispatched". (While Lipsy noted that in some cases, particularly during sale period, delivery could take up to 14 days - this time period had also passed.) The Lipsy website states that: "If you have not received your order within 10 days of dispatch please contact customer services. In order for us to deal with your query you must contact us within 28 days of your order dispatch/receipt of dispatch email." I sent my first email to Lipsy's Customer Service (using the address provided on the website - customerservices@***.co.uk) on 16 May 2012. They failed to respond to this email despite the fact that I waited for days. By the 21 May 2012, they had not replied to my first enquiry about the missing package, so I sent them a second email. Once again, my email went ignored. I sent a third email on the 22 May (precisely 24 hours after the second email, one working day later), this time asking for a full refund and highlighting the complete lack of response to my earlier emails. I informed them that I would be moving overseas early next week, and as such, can no longer afford to wait around for a parcel that is clearly never going to arrive. I also sent a copy of the email to enquiries@***.co.uk, which I am aware deals with General Enquiries and not e-commerce and sales, but it is becoming apparent to me that the people at Customer Service have no interest in replying to my enquiries or entertaining my requests for a refund in a timely fashion. Once again, I have yet to receive any replies. More than 30 days have passed since the dispatch date, and I contacted Lipsy well within the "28 days after order dispatch" time limit given for such situations. However, it is now past the time limit and they have yet to respond. I am left to wonder if they intend to investigate the matter of the missing items or issue me a refund at all. This has been one of my worst online retail experiences. No items received, no response from the retailer after repeated attempts at communication, and no refund... If Lipsy weren't an established company, I would immediately have assumed I'd been scammed. In fact, I still feel entirely ripped off. I expected more from a well-known store.
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2 comments
#1297362

I ordered twice and received only 2 items.and they did not give me back the money

#666755

How much time passed between ordering the items and actually receiving the dispatch email? I ordered something from Lipsy late last night and got an email from them six or seven hours later, saying that my order had been dispatched. I was pleased with that considering I ordered something from a California based company (I'm from the U.S.) two days ago and received the order dispatch email around the same time I got the Lipsy email.

As for the delivery address issue, I had that same concern. However, after further reading, the site states that the package(s) can only be delivered to the address that is attached to the credit/debit card you used to purchase the items. If you used your own card and are located at the address that is featured on your bank account information, I don't see why you wouldn't have received your package. After ordering, the site listed the addresses that I had provided to them, a Shipping To and a Billing address, which are both the same. I also got an order confirmation email with those same details, so I have a hard time believing that they wouldn't know where to send my order.

If I don't get my package within 10 business days (I'll even be lenient and let 14 days slide) then I'll most definitely be back to add a complaint about them. I'm really hoping I don't have to, though.

So here's to hoping I don't suffer through a similar experience.

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ID
#319978 Review #319978 is a subjective opinion of poster.
Location
Singapore, Singapore
New Reviewer

Lipsy Lipsy.co.uk Allows Identity Thief To Use Stolen Card

Last Saturday I received an email alert from my bank of unusual activity on my debit card. I checked my account online and saw an unauthorized charge for almost $700 to a UK website I had never heard of called Lipsy.co.uk I immediately called my bank's fraud department and alerted them that there was an unauthorized charge and I filed a fraud claim, and they put a block on the debit card so the identity thief/scammer who had obtained the card number couldn't do any more damage. My bank then reversed the fraudulent charge. 3 days later I look at my bank balance and the fraudulent charge has once again shown up and money has once again been taken from my account. Apparently Lipsy filed a claim because the fraudulent charge made by the identity thief was reversed. So I had to file another claim to try to recover the money that has been stolen from me via Lipsy's website. I am getting hit with daily overdraft fees as a result of the double whammy of the theft of my identity and debit card by the original identity thief, and Lipsy taking money from me the identity theft victim rather than going after the criminal who they allowed to purchase items with a stolen debit card on their website (a website which obviously has *** poor security if it doesn't have safeguards in place in its checkout system to prevent criminals from using stolen debit cards on its site.) So now I've been victimized twice: once by the identity thief who obtained my debit card info, and then again by Lipsy who filed a claim to grab money from me, the identity theft victim, rather than trying to catch the identity thief who stole my info and card. To summarize: the identity theft victim gets screwed, and both the identity thief (who ordered items with the stolen card) and Lipsy (who made a profit on the items it sold the thief) end up making a buck off the theft of my identity.
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1 comment
#110274

In response to the above, we at Lipsy always take fraud and identity theft seriously and would never knowingly aid any criminal activity on our website or in our stores. Identity theft and fraud are a growing concern for both online retailers and customers and we are constantly adding new tools to protect both parties. We do have safeguards in place to try to prevent this kind of activity and we are constantly investing in systems that further improve security levels.

If you can please either contact me at headoffice@***.co.uk or else our customer services department at customerservices@***.co.uk, I will ensure that that the precise details of the transaction are looked at in order to resolve the matter as quickly as possible.

Sincerely,

Michael Wood

E-Commerce Operations Manager

Lipsy Ltd.

ID
#169400 Review #169400 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$700

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