I ordered three items from the Lipsy website in April 2012 (two pairs of shorts and a bodysuit). On the 21 April 2012, Lipsy sent me an e-mail, notifying me that the items had been dispatched. Although I had provided Lipsy my full address when I purchased the items on their website, I noticed that the "Delivery Address Details" on their dispatch notification email did not include my full address. Instead, it merely said: Delivery Address Town N-A County N-A Post Code/ZIP (My postal code here, removed for my privacy.) Country Singapore Phone Number (My phone number here, removed for my privacy.) This made me a little anxious, as the only portion of my address that was listed on their dispatch notification was my postal code and country. There was no evidence that they had included my street or apartment number on the package, so how would it arrive at its destination with only a country and post code? Nevertheless, I decided to give them the benefit of the doubt, and wondered if perhaps, they had labelled my parcel correctly, and merely failed to include my full address in the dispatch notification email. However, when my items failed to arrive by the middle of May, I knew something had gone wrong. I have ordered many items from the UK before, from Ebay and retailers such as Jones + Jones and ASOS, etc. None of my purchased items had ever taken this long to be delivered. I checked the Lipsy website and it stated that the expected delivery time for my region was between 5 to 7 working days, but it had been weeks since my Lipsy items had been "dispatched". (While Lipsy noted that in some cases, particularly during sale period, delivery could take up to 14 days - this time period had also passed.) The Lipsy website states that: "If you have not received your order within 10 days of dispatch please contact customer services. In order for us to deal with your query you must contact us within 28 days of your order dispatch/receipt of dispatch email." I sent my first email to Lipsy's Customer Service (using the address provided on the website - customerservices@***.co.uk) on 16 May 2012. They failed to respond to this email despite the fact that I waited for days. By the 21 May 2012, they had not replied to my first enquiry about the missing package, so I sent them a second email. Once again, my email went ignored. I sent a third email on the 22 May (precisely 24 hours after the second email, one working day later), this time asking for a full refund and highlighting the complete lack of response to my earlier emails. I informed them that I would be moving overseas early next week, and as such, can no longer afford to wait around for a parcel that is clearly never going to arrive. I also sent a copy of the email to enquiries@***.co.uk, which I am aware deals with General Enquiries and not e-commerce and sales, but it is becoming apparent to me that the people at Customer Service have no interest in replying to my enquiries or entertaining my requests for a refund in a timely fashion. Once again, I have yet to receive any replies. More than 30 days have passed since the dispatch date, and I contacted Lipsy well within the "28 days after order dispatch" time limit given for such situations. However, it is now past the time limit and they have yet to respond. I am left to wonder if they intend to investigate the matter of the missing items or issue me a refund at all. This has been one of my worst online retail experiences. No items received, no response from the retailer after repeated attempts at communication, and no refund... If Lipsy weren't an established company, I would immediately have assumed I'd been scammed. In fact, I still feel entirely ripped off. I expected more from a well-known store.