Lippert

Im sharing my experience with Lippert/Furrion regarding the FMCM15-BL microwave unit in my 2018 RV. Despite many reports of the same issues online, Lippert (the available contact information for support for this issue) was unable to provide replacement parts or recall information for my unit, which failed well before the typical 810 year lifespan for a microwave.

When I reached out, I provided proof of purchase, photos, and video documentation, yet Lippert kept asking for more information.

After nearly a month, they finally told me there are no parts and no recallan answer that could have been provided at the start instead of wasting so much time.

This experience raises serious concerns under consumer protection laws:

Magnuson-Moss Warranty Act (15 U.S.C.

§§ 2301 et seq.): Requires manufacturers to honor warranties and provide accurate information.

State Implied Warranty of Merchantability: Products like the FMCM15-BL must be fit for ordinary use and should not fail years before expected lifespan.

FTC Consumer Protection Laws: Repeated delays and withholding information can be unfair or deceptive.

Given that the FMCM15-BL and its successor modelsbuilt on the same designare still being sold, I strongly encourage anyone considering an RV with these units to research carefully. My experience suggests that there is no meaningful support for early failures and no transparency around well-documented product issues.

I hope sharing this helps other RV owners avoid the same frustration and prompts Lippert/Furrion to improve its support and communication practices.on't