Katreena A

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Verified Reviewer

Never received April's bag and they aren't responding to my emails

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Couldn't leave reviews for each category because I never got my bag in April and they don't respond to my emails to their customer service email very sad to cancel was really looking forward to checking out their lipsticks
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Loss:
$10

Preferred solution: Deliver product or service ordered

Sufyan Byh

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Verified Reviewer

HAVE NOT RECEIVED MY ORDERS YET!

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Lip Monthly - HAVE NOT RECEIVED MY ORDERS YET!
I ORDERED ON SEPTEMBER AND OCTOBER FROM LIP MONTHLY!! I STILL HAVE NOT RECEIVED EITHER ORDER!! I HAVE EMAILED AND EMAILED THEM AND NOT YET RECEIVED AN ANSWER FROM THEM!! SAMANTHA AUSTIN 1-26****
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Loss:
$30
Cons:
  • You pay and never receive your order nor a response back
  • No phone number

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you get your order!!

1 comment
Sufyan Byh

I still have NOT RECEIVED A RESPONSE FROM LIP MONTHLY

Anonymous
map-marker Baltimore, Maryland

Refund

Hi I'm constantly being charged for stuff that I am not receiving I ordered something way back in December and never received anything and I've been charged monthly since then and I have not received anything I've tried cancelling and contacting you guys prior but got no response. I would like a refund for everything I've been charged for since then
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1 comment
Jenifer M Ypl

Thatโ€™s EXACTLY what is happening to me. I am BEYOND angry.

AMBERLEY M

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Verified Buyer
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Verified Reviewer

No bag!! contacted 2xs!! paid 2 subscriptions!

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Lip Monthly - No bag!! contacted 2xs!! paid 2 subscriptions!
I have purchased 2 subscriptions. And haven't received anything! What's going on! Ive messaged through the websites chat 2xs asking to have some one talk to me and NOTHING HAS HAPPENED! I HAD TO FIND THIS WAY OF CONTACT INFO ON MY OWN! WAT THE HECK! I'M GOING TO UNSUBSCRIBE IF NOT HELPED! JESUS! Order - paid 2/15/22 & I paid AGAIN ON 3/5/22 AND HAVE RECEIVED NOTHING AT ALL!!
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Loss:
$30
Cons:
  • Will not help me take my money but not deliver
  • Take your money and you get nothing in return
  • Not receiving my product

Preferred solution: Deliver product or service ordered

User's recommendation: not right now! haven't received anything n purchased

Anonymous
map-marker Portage, Indiana

No products sent just takes my money

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ZERO STARS! You keep taking money from my account but its been months since you sent my first order out. I will be contacting other agencies.
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User's recommendation: DONT PURCHASE, MAJOR RIP OFF

Anonymous
map-marker Amarillo, Texas

Horrible

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I signed up in December, they have taken $60 of my money, and have sent me NOTHING! I have emailed numerous times, say they will get a hold of shipping. Last reply was 4/7. I have yet to hear back. I'm a very patient person. But this is ridiculous. I want my money back, NOW!
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Pros:
  • Fraud company
Cons:
  • No response no way to get ahold of customer service
  • Customer service is horrible
  • Take your money and you get nothing in return

User's recommendation: *** no

Lucinda K Tsu

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Verified Buyer
|

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Verified Reviewer

Unfilled orders (May, June and July)

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Lip Monthly - Unfilled orders (May, June and July)
Hi there! Ive been waiting for months for the three bags from your subscription service and havent received them! Its been six months and still nothing. Ive been emailing your customer service department and gotten no replies except one that said you would check with your shipping department but no tracking information has ever been sent. I was told there was a wait from your vendor but this is very poor service and your reviews on Trust Pilot are very poor. Now, if you dont refund my money tomorrow I will go to my bank and dispute all three charges and report you to the BBB and to the Federal Trade Commission as a scam company and make sure you Canadians STOP ripping off Americans!
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Loss:
$42

Preferred solution: Full refund

User's recommendation: Avoid Lip Monthly scammers!

Crystal H Hgt

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Verified Reviewer
| map-marker Fort Worth, Texas

Fraud!

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Was charged for 2 Months and never received anything and when I asked for a refund I never got a response.
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Pros:
  • Full size products
Cons:
  • Response
  • Being ripped off
  • Fraud

User's recommendation: Donโ€™t order anything from them

Kelly J Nfn

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Verified Reviewer
| map-marker Raymondville, Texas

Takes $$$ Without Sending Product !! Can't Contact.

Lip Monthly - Takes $$$ Without Sending Product !! Can't Contact.
TAKES $$$$ WITHOUT SENDING PRODUCT!! IMPOSSIBLE TO CONTACT!!! IMPOSSIBLE TO CANCEL !!! DO NOT GIVE THEM YOUR CC INFORMATION!!!!
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Loss:
$60

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT GIVE YOUR CC INFO

veronica a Mfp
map-marker Hilmar, California

I cancel my subscription and you keep getting my money

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I cancel my subscription and you guys keep charging my credit card each month..l have been emailing you this is like my 13 times please help l just want you guys to stop charging me because l haven't received anything from you....and l want a refund back..my email address is veronica.arnaud@***.com
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Loss:
$40

Preferred solution: Full refund

Marcia W Ewp

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Verified Reviewer
| map-marker Evansville, Indiana

Never received my products

My bank account was debited for 2 different bags & I never received either one of them. One came out of my account on February 14th in the amount of $10 & the other came out of my account on March 01st in the amount of $19.95. Could someone please get in contact with me. I have sent several emails & a message on messenger. Sincerely Marcia Weldon
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Loss:
$30
Pros:
  • Love receiving them

Preferred solution: Deliver product or service ordered

jamie k Gqb
map-marker Brooklyn, New York

Lip not receivefld. G gg

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Lip Monthly - Lip not receivefld. G gg
Lip Monthly - Lip not receivefld. G gg - Image 2
Lip Monthly - Lip not receivefld. G gg - Image 3
Paid for 3 bundles now and have not received emailed numerous times and no response i want the makeup paid for feel like should send me some free things for waiting
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Loss:
$20

Preferred solution: Deliver product or service ordered

User's recommendation: Dont buy

Anonymous
map-marker Mansfield, Ohio

Still taking money

I'm pretty mad right now, i cancelled this subscription months ago,& you are still taking money out of my checking account (my bank statement's prove it) also I'm sure I'm not the only person you are doing this to, Somebody Better get on the ball getting my money back,I'm MAD ...&will report you.If you don't do something about this.
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User's recommendation: DO NOT ORDER FROM LIP MONTHLY/THEY ARE A SCAM

1 comment
Amanda E Les

I have 2 orders that are paid for but I have not received them and they won't refund my money. I'm going to get my money back.

These people are . .

. well I can't say on here what I really wanna call them LoL

Anonymous
map-marker North Bay, Ontario

Scam - theyโ€™re a giant scam

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Its a scam - they stole almost 1,000$ and no product or reply. And they told visa the charges were approved and should stick so Im out the $. Waiting on a years worth of product!
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User's recommendation: Donโ€™t do it

Elizabeth B Oro

I ordered on February 6th and still have not received anything but they sure took the money for the bag. I would and will never trust this company again.

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I order and they took the money and never sent the bag to me and it is going on a month. I will never order from this company ever again.
View full review
Loss:
$10
Cons:
  • Not receiving my product

Preferred solution: Full refund

User's recommendation: Do not order from them

1 comment
Sandy R Rys

A very bad car choice which I will never use your firm again