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Lip Monthly review: Where's my bag?!?

1.6
Details
I subscribed Oct 4th, my bag SHOULD of shipped Oct 15th-ish, November 5th still no bag! Have been emailing back and forth, recieved the same generic reply over and over. DO NOT RECOMMEND AT ALL
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Review
#1701319 Review #1701319 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Cons
  • Not receiving my product
  • Customer service
Reason of review
Order processing issue
Loss
$78
Preferred solution
Full refund
Tags
  • Makeup Reviews
  • Makeup

Lip Monthly review: No phone support! Cancellatio difficult!

1.6
Details
I can't contact them to cancel and they are not recognizing any of my email addresses so I can't log in. They have NO phone support (huh??) Not happy
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Review
#1695434 Review #1695434 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Pros
  • Fun for those who enjoy
Cons
  • Weird colors and no phone support
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund

Lip Monthly review in West Monroe, Louisiana: Cancelled

2.0
Details
After each bag taking longer and longer to get to me, and here it is the END of June and my June bag hasn’t even shipped, I decided to cancel and go to Ipsy. Their products aren’t worth that.
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Review
#1572237 Review #1572237 is a subjective opinion of poster.
Service
Lip Monthly Shipping Service
Reason of review
Order processing issue

Lip Monthly review: WATCHOUT Fraud and worst service

1.7
Details
Even when you cancel your subscription they still charge you. I got one subscription in October they charged me for 2, I then canceled it and they just charged me 142.40 for 2 more. Worst company business practices. I had to dispute charges with my credit card co.
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Review
#1545177 Review #1545177 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Reason of review
Return, Exchange or Cancellation Policy

Lip Monthly review: Repetitive and low quality

1.7
Details
Lip montly is a bag of low quality brown to salmon lip colors each month. They have gone down hill. When I first subscribed the quality was great and so was the color range. Now every other month has a duplicate item or a dollar tree one. I see what boxycharm can do at such a low price point and i was looking for something similar with lip color. Lip Monthly is not it. I also see the way the respond to their upset customers making excuses and blaming the customer it gives a poor impression of the company as *** The customer is not always right but, condescending responses will get you nowhere. I never had an issue with delivery but, i cancelled before all those issues started. My reason for 1 star is low quality and repetitive color stories.
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Review
#1452697 Review #1452697 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Reason of review
Bad quality
2.3
Details
I did not recieve my monthly subscription bag for October. It was paid for.
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2 comments
Tameem
#1588462

Did you subscribe to Lip Monthly in October? If so, your first bag will be in November.

When you join a subscription box service, similar to a magazine subscription, you sign up to receive the following month's box, or magazine issue. Our FAQ explains how this works and also the order confirmation emails state that you will be receiving the upcoming month's bag.

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Review
#1388819 Review #1388819 is a subjective opinion of poster.
Product
Lip Monthly Subscription
2.4
Details
Signed up for monthly, decided I didn't want it after first month, so I pressed the CANCEL button inside my account on the website. They send a 'confirmation' email of cancellation, which is really a long winded and confusing, colorful email saying you are not actually...
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2 comments
Anonymous
#1386440

Something. I'm reporting them to the FTC.

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Review
#956793 Review #956793 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Reason of review
Return, Exchange or Cancellation Policy

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