Linens N Things
Linens N Things Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linens N Things has a 1.5 star rating from 2 reviews and overwhelmingly negative sentiment with 100% unfavorable ratings. Consumers report problems reaching the company, order verification failures, and dissatisfaction with product quality and price.
Key Takeaways for Future Customers
- Check recent Linens N Things reviews before ordering due to repeated order and shipping issues.
- Expect potential delays getting refunds or credit; verify billing and refunds with your bank.
Negative Feedback / Risk Areas
- Persistent customer service failures including unreachable phone lines and slow responses.
- Order verification and tracking problems leading to missing or undelivered items.
- Product quality complaints, returns denied after short windows, and unexpected shipping charges.
Positive Feedback
No positive experiences are evident in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linens N Things has a 1.5 star rating from 2 reviews and overwhelmingly negative sentiment with 100% unfavorable ratings. Consumers report problems reaching the company, order verification failures, and dissatisfaction with product quality and price.
Key Takeaways for Future Customers
- Check recent Linens N Things reviews before ordering due to repeated order and shipping issues.
- Expect potential delays getting refunds or credit; verify billing and refunds with your bank.
Negative Feedback / Risk Areas
- Persistent customer service failures including unreachable phone lines and slow responses.
- Order verification and tracking problems leading to missing or undelivered items.
- Product quality complaints, returns denied after short windows, and unexpected shipping charges.
Positive Feedback
No positive experiences are evident in the provided reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Get account history
- - Cannot reach company; phone numbers fail.
- - They need account history to see the balance and emailed Linens-n-Things, unsure if they will hear back.
I cannot get a hold of the company to get information. I am frustrated that none of the phone numbers are working.
I need my account history to help with me understand my account balance with this company. I sent an email to Linens-n-Things and I do not know if I will ever hear from them or if my complaint will even reach the company.
Preferred solution: A complete account history of our credit card history with Linens-n-Things company.
Order
Guess I can no longer order from this company. # not in service.
No one has bothered to call me back. Nadine
User's recommendation: Horrible service. Tried to place an order for 2 days.
Order verification
Order verification...order number 604295... phone order verification made today...vdsafford@***.com
Preferred solution: Deliver product or service ordered
Order verification
Order verification phone order need verification 604295 made phone order but have no verification number for the order...pls send...vdsafford@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get to use code and shouldn't have had to pay shipping on my order
I placed an order 5/9/2021, didn't get to put in code app25 and had enough dollar amount that I shouldn't have had to pay shipping bit I did.
Preferred solution: Price reduction
Missing part
I never reached a live agent. I am still missing a piece for my coat rack. How do I contact some one to get the missing part??
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot reach anyone!
Contacted twice without any response. I have a gift card credit..spent it online with LNT and never received credit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct defected
I purchased a sheet set went to wash them and the fitted sheet is dry rotted.
Lansing, Michigan
Never received my product
- - Linen and Things' tracking number is a UPS number but not assigned.
- - Emails say it's on its way and at the Pontiac office, but it's been a week.
I called UPS and they told me that the tracking number that Linen and Things gave me was a UPS number but it hasn't been assigned to anything. They keep sending me emails telling me it's on its way that it was at the Pontiac office and I live 10 minutes away from there that was over a week ago. Would not recommend them
Greenfield, Massachusetts
Bad People Using a Good Name
- - Faulty design makes installation impossible for average height.
- - Plumber said installation is impossible.
- - Brandie was dismissive.
I bought a shower panel online. The shower panel is faulty be design, it cannot be installed for anyone of average height.
I did not find this out until shower was tiled, and plumber told me it was impossible to install as promised by the product. I called to return, having missed the return date by 20 days (didn't know it had a faulty design until the plumber was on site). Brandie of customer service was dismissive, and not intending to help me sort out this problem.
I thought this company was Linen n' Things, but they bought the name and sell poor quality products and are terrible cheats. I expected the old Linen n' Things, instead I got the depressing side of poor quality products.
Regent Tension Pole Caddy claims it's stainless and is not
- - Rusting started after about 10 months despite stainless claim.
- - Retailer won't accept returns after 60 days.
- - The maker offers a one-year warranty.
I purchased a Regent Tension Pole Caddy to go between the bathtub and ceiling to hold shampoo bottles ect. The product says it's stainless steel and rustproof and started rusting in about 10 months.Linens n Things will not take a product back after 60 days.
The manufacturer has a one year warrenty. By the time it starts to get real rusty and you remember to take it back you don't get a refund.
I don't think this product should be sold by any retailer until it says it will rust.I carefully read the whole box to be sure it was solely stainless steel and nothing else and the $69 price made me believe it would last forever
Hyannis, Massachusetts
Linens & Things ccard not refunded!
- - Refund to credit card didn't appear after 7-10 days.
- - Return processed during a register issue.
- - Advice: use cash or checks, shop elsewhere.
I recently returned items to Linens & Things within the refund policy time frame with the original receipt. I was told that my ccard account was credited. There were problems with the register when I was there so I wanted to verify the return with my bank. It doesn't show!!! I called Linens & Things and was told it would appear in 7-10 days! Geesh! If I had paid by check, I would be walking out with cash already! so frustrated!!!!!!!!
Lessons:
use cash/checks not debit or credit cards to make purchases.
shop somewhere else
make sure you won't be returning anything!
The Linens N Things portion of the refund process is immediate, it is your bank or credit card company that has a delay on accepting the charges back. Know what you are talking about before you open your mouth. I will not miss this portion of my job...dealing with the ill informed...long live LNT
Linen n things exploding lid
- - Glass lid exploded in my hand, splashing glass through the kitchen.
- - I notified them of the danger and the disposal replacement cost.
- - Rep was rude.
when cooking with a set of cookware from lnt the glass lid exploded in my hand,splatting glass all over my kitchen and down my drain.i notified them of the danger and the cost of what it will take to replace my garbage disposal.their first rep was as rude as could be.he wanted pictures 5 days after the fact.the supervisor was more understanding and said she will see what she can do.that means nothing.they're lucky i don't take legal action.i can't believe i didn't get glass in my eyes.
They are going bankrupt anyways
Attempted to buy sale item but always out of stock.
- - Advertised dinnerware is out of stock since the sale began.
- - They push pricier items instead of stocking advertised ones; others complain.
I went in to a local Linens-N-Things to buy a set of dinnerware advertised for sale. They were out of stock and had been since right after opening on the first day of the sale.
Once or twice is okay, but this has happened every single time but once in the entire time they have been open.
They wanted to show me a more expensive item of course, which is why they advertise items they have no intention of stocking enough of. This seems to be a case of questionable business practices.I have heard other consumers make the same complaint.
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Lnt will return your item after 60 days but you will get gift card; you can also exchange your item for another of the same or something differnt. One way or another, your issue can be resolved with little effort on your part
60 days is generous considering that many stores only give you 30 days. I would suggest contacting the manufacturer since the problem isn't with Linens and Things. More money doesn't always mean "better quality".