Linden Lab
Linden Lab Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linden Lab has 2.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. Rating distribution 67% unfavorable, 33% positive. Pros: Second Life. Cons: nonexistent customer service and unsafe environment for players.
Key Takeaways for Future Customers
- Read Linden Lab reviews for recent reports on harassment and reporting.
- Expect limited live support for membership or subscription issues.
- Be cautious about cyber-bullying reporting and evidence collection.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonexistent or slow customer service and support.
- Billing and refund difficulties and opaque account bans.
- Reporting system inadequate for harassment and doxxing.
Positive Feedback
Reviewers value product diversity and discounts; Second Life platform remains a cited benefit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linden Lab has 2.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. Rating distribution 67% unfavorable, 33% positive. Pros: Second Life. Cons: nonexistent customer service and unsafe environment for players.
Key Takeaways for Future Customers
- Read Linden Lab reviews for recent reports on harassment and reporting.
- Expect limited live support for membership or subscription issues.
- Be cautious about cyber-bullying reporting and evidence collection.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonexistent or slow customer service and support.
- Billing and refund difficulties and opaque account bans.
- Reporting system inadequate for harassment and doxxing.
Positive Feedback
Reviewers value product diversity and discounts; Second Life platform remains a cited benefit.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Forfar, Angus
Early discussions on Cyberbuylling within Second Life
- - Harassment reporting in Second Life is inadequate.
- - Doxxing and libel claims spread via social media and in-world notes.
Dear Madam,
I am writing to you to discuss or at least open up a channel to suggest changes to your current reporting system for harassment in Second Life, which is woefully inadequate and not fit for the job it is supposed to do to keep residents safe.
I myself have been subject to a form of online doxxing and libelous intent through a group of people that are currently going around many creators, stating I was part of an AI ripping scheme of content. They are doing this through both Facebook, created webpages, and in-world via notes and through word of mouth, sharing my name and photo of my avatar around SL in retaliation to what I can only refer to as a vindictive motive.
Their accusations are both false and steeped in constant manipulation to fuel and gain more people to serve their cause, and I have many people who will back up this claim.
However, we know this is being done through personal gripes and internal personality clashes; it has now gone too far, and I wish for there to be an investigation made and these people fully held responsible for what they have done.
I am a premium member, and I am finding that people are adding my name to ban lists, and there is no way to contact them or even to discuss matters; the issue at the moment is too inflamed. I have written already to Keira Linden, who has my original email on the matter, stating openly the issues faced, fears that have come to fruition within 48 hours, and what I feel needs changed. Reports in-world have been made; 48 hours later, nothing is done.
It is a total disgrace!!
I have expressed my complaint to have an investigation made on this issue and to have these people banned from the platform, so I can then seek civil actions against these perpetrators. I can only do this once there is final evidence from Linden Labs as part of the evidential claim.
This is not keeping your residents and consumers safe; there needs to be far better and upgraded recognition of cyberbullies using outside social media to create trolling and harassment in-world.
I look forward to your reply.
Preferred solution: Discussions in how to improve the service, full investigation of claims made so accurate further legal action can be taken.
User's recommendation: Create more pressure to Linden Labs to update its policy on cyber-bullying and doxxing on its residents by other residents, by abusing Linden labs antiquated and world only orientated report system for harassment, that does not include the use of social media for creating libel, doxxing and other issues back inworld. Whereupon Linden Labs makes a concerted effort to do as their mission statement aims, to keep Second Life users safe to enjoy the grid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Avatar not moving
Avatar does not move. Possible host problem.
I open Firestorm and upload.
I stop animations in avatar health. I don't move.
Preferred solution: Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Papillion Second 1, Nebraska
No assistance available being banned from own project
- - Banned from my years-long project and unable to reach a resolution.
- - Suggests Linden Labs provide an assistance line to speak to someone personally.
Banned from very own years long to develop project and have no way so far of reaching a reasonable resolution because I cant actually talk to a person. Perhaps Linden Labs could make an assistance line available to those who do have a special need to be able to speak to someone at the company personally.
Preferred solution: Access always
User's recommendation: Try another way
Permanent deletion of player accounts
- - Billing handles calls; no direct customer support, and I want my accounts deleted.
- - The agent was polite; the ticket may be answered, but no reply.
I have filed a claim with the Better Business Bureau with no response given other than contacting customer support which refuses to assist in my issue. I have sent proof of privacy violations as well with links to a blog called Virtual-Secrets.com that published my real name as well as a YouTube channel of another user who published private messages.
They considered that as not being enough proof. Absolutely unacceptable.
Phone call goes to the Billing line, there is no direct number for customer support issues. Person who answered the phone was very polite, claimed that my ticket would be responded to but it has been days without a response still from the support team. All I want is for my accounts to be deleted from their platform, why is that so difficult to do?
- Nonexistent customer service
- Unsafe environment for players
Preferred solution: Permanent deletion of my accounts and all forum posts from my accounts on their platform.
User's recommendation: Avoid this gaming platform at all cost, customer service is nonexistent
Richmond, Virginia
Every new shape failed to find in database
- - The response said no database issues.
- - Removed antivirus; no deformation yet.
- - Lag causes teleport connection loss; no Telenor loss yet.
The response to my problem was "We couldn't find any issues with the database." Finally I tried deleting my anti-virus software, so far the shape hasn't deformed but anytime Lag is bad and connection lost during teleport it happens, we'll see if it keeps happening. I haven't lost connection during Telenor yet.
User's recommendation: Give them more options or possibilities as why the problem could be happening instead of the customer trying to figure it out.
Poor customer service and billing staff
- - Linden labs reportedly disable accounts over alleged lies.
- - The process allegedly warns, suspends, then bans, with no evidence shown.
Issue is still not resolved
Second Life is a game created by Linden labs who have ride and billing staff who will disable your account over lies, they have a protocol of warning first then suspension then ban from their services but some the account specialist s jump straight to permanently disabling your account, they don't let you see any evidence so you can not provide your side of the story
- Second life
- Poor customer service and ride bullying staff
Preferred solution: The reactivation of my accounts and an apology
User's recommendation: Avoid this $100 million a year pre tax profit company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair blocking
- - Support provides no specifics and ignores my evidence; they won't contact me, and I am open to constructive dialogue, and I will seek justice.
Поддержка не дает конкретики, я привожу доказательства того, что я точно не нарушал правил. Но в ответ получаю слова, что было нарушение.
Без каких-либо объяснений, где именно. Поддержка никак не учитывает мои доказательства. Они никак не идут на контакт.
Я полностью открыт к конструктивному диалогу по каждому спорному моменту. Я буду добиваться справедливости, потому что знаю, что правда на моей стороне.
Preferred solution: I want to unlock my account
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Same with mines they took my account
I was defrauded too. They perma ban people without any warning.
I am willing to accept that I make a mistake by seeming "young" although I'm 39 rl and never walked around in a child avatar. They defrauded me of 20 000L, my premium account which had 11 months left and all my memories, friends. Everything gone...12 years of expenses, memories...Gone.
If they had allowed me to process my credit and given me a partial refund for my premium membership, I would have accepted their decision even if I'm not in agreement with it. They robbed me shamelessly and criminally while playing police and morality.