Paula S Rwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Papillion Second 1, Nebraska

No assistance available being banned from own project

Banned from very own years long to develop project and have no way so far of reaching a reasonable resolution because I cant actually talk to a person. Perhaps Linden Labs could make an assistance line available to those who do have a special need to be able to speak to someone at the company personally.

View full review

Preferred solution: Access always

User's recommendation: Try another way

Sean H Ddy

Permanent deletion of player accounts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 28, 2023

I have filed a claim with the Better Business Bureau with no response given other than contacting customer support which refuses to assist in my issue. I have sent proof of privacy violations as well with links to a blog called Virtual-Secrets.com that published my real name as well as a YouTube channel of another user who published private messages.

They considered that as not being enough proof. Absolutely unacceptable.

Original review Jul 28, 2023

Phone call goes to the Billing line, there is no direct number for customer support issues. Person who answered the phone was very polite, claimed that my ticket would be responded to but it has been days without a response still from the support team. All I want is for my accounts to be deleted from their platform, why is that so difficult to do?

View full review
Cons:
  • Nonexistent customer service
  • Unsafe environment for players

Preferred solution: Permanent deletion of my accounts and all forum posts from my accounts on their platform.

User's recommendation: Avoid this gaming platform at all cost, customer service is nonexistent

Anonymous
map-marker Richmond, Virginia

Every new shape failed to find in database

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The response to my problem was "We couldn't find any issues with the database." Finally I tried deleting my anti-virus software, so far the shape hasn't deformed but anytime Lag is bad and connection lost during teleport it happens, we'll see if it keeps happening. I haven't lost connection during Telenor yet.

View full review

User's recommendation: Give them more options or possibilities as why the problem could be happening instead of the customer trying to figure it out.

anthony B Xnk

Poor customer service and billing staff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 15, 2020

Issue is still not resolved

Original review May 16, 2020

Second Life is a game created by Linden labs who have ride and billing staff who will disable your account over lies, they have a protocol of warning first then suspension then ban from their services but some the account specialist s jump straight to permanently disabling your account, they don't let you see any evidence so you can not provide your side of the story

View full review
Loss:
$4000
Pros:
  • Second life
Cons:
  • Poor customer service and ride bullying staff

Preferred solution: The reactivation of my accounts and an apology

User's recommendation: Avoid this $100 million a year pre tax profit company

2 comments
Azari V

Same with mines they took my account

Guest

I was defrauded too. They perma ban people without any warning.

I am willing to accept that I make a mistake by seeming "young" although I'm 39 rl and never walked around in a child avatar. They defrauded me of 20 000L, my premium account which had 11 months left and all my memories, friends. Everything gone...12 years of expenses, memories...Gone.

If they had allowed me to process my credit and given me a partial refund for my premium membership, I would have accepted their decision even if I'm not in agreement with it. They robbed me shamelessly and criminally while playing police and morality.

View more comments (1)
Elizabeth R Mwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unfair blocking

Поддержка не дает конкретики, я привожу доказательства того, что я точно не нарушал правил. Но в ответ получаю слова, что было нарушение.

Без каких-либо объяснений, где именно. Поддержка никак не учитывает мои доказательства. Они никак не идут на контакт.

Я полностью открыт к конструктивному диалогу по каждому спорному моменту. Я буду добиваться справедливости, потому что знаю, что правда на моей стороне.

View full review
Loss:
$3000

Preferred solution: I want to unlock my account

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article