Linden Lab
Linden Lab Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linden Lab has 2.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Second life.
Cons: Nonexistent customer service, Poor customer service and ride bullying staff, Unsafe environment for players.Recent recommendations regarding this business are as follows: "Try another way", "Avoid this gaming platform at all cost, customer service is nonexistent", "Give them more options or possibilities as why the problem could be happening instead of the customer trying to figure it out.", "Avoid this $100 million a year pre tax profit company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Linden Lab has 2.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Second life.
Cons: Nonexistent customer service, Poor customer service and ride bullying staff, Unsafe environment for players.Recent recommendations regarding this business are as follows: "Try another way", "Avoid this gaming platform at all cost, customer service is nonexistent", "Give them more options or possibilities as why the problem could be happening instead of the customer trying to figure it out.", "Avoid this $100 million a year pre tax profit company".
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Avatar not moving
Avatar does not move. Possible host problem.
I open Firestorm and upload.
I stop animations in avatar health. I don't move.
Preferred solution: Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Papillion Second 1, Nebraska
No assistance available being banned from own project
Banned from very own years long to develop project and have no way so far of reaching a reasonable resolution because I cant actually talk to a person. Perhaps Linden Labs could make an assistance line available to those who do have a special need to be able to speak to someone at the company personally.
Preferred solution: Access always
User's recommendation: Try another way
Permanent deletion of player accounts
I have filed a claim with the Better Business Bureau with no response given other than contacting customer support which refuses to assist in my issue. I have sent proof of privacy violations as well with links to a blog called Virtual-Secrets.com that published my real name as well as a YouTube channel of another user who published private messages.
They considered that as not being enough proof. Absolutely unacceptable.
Phone call goes to the Billing line, there is no direct number for customer support issues. Person who answered the phone was very polite, claimed that my ticket would be responded to but it has been days without a response still from the support team. All I want is for my accounts to be deleted from their platform, why is that so difficult to do?
- Nonexistent customer service
- Unsafe environment for players
Preferred solution: Permanent deletion of my accounts and all forum posts from my accounts on their platform.
User's recommendation: Avoid this gaming platform at all cost, customer service is nonexistent
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Richmond, Virginia
Every new shape failed to find in database
The response to my problem was "We couldn't find any issues with the database." Finally I tried deleting my anti-virus software, so far the shape hasn't deformed but anytime Lag is bad and connection lost during teleport it happens, we'll see if it keeps happening. I haven't lost connection during Telenor yet.
User's recommendation: Give them more options or possibilities as why the problem could be happening instead of the customer trying to figure it out.
Poor customer service and billing staff
Issue is still not resolved
Second Life is a game created by Linden labs who have ride and billing staff who will disable your account over lies, they have a protocol of warning first then suspension then ban from their services but some the account specialist s jump straight to permanently disabling your account, they don't let you see any evidence so you can not provide your side of the story
- Second life
- Poor customer service and ride bullying staff
Preferred solution: The reactivation of my accounts and an apology
User's recommendation: Avoid this $100 million a year pre tax profit company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfair blocking
Поддержка не дает конкретики, я привожу доказательства того, что я точно не нарушал правил. Но в ответ получаю слова, что было нарушение.
Без каких-либо объяснений, где именно. Поддержка никак не учитывает мои доказательства. Они никак не идут на контакт.
Я полностью открыт к конструктивному диалогу по каждому спорному моменту. Я буду добиваться справедливости, потому что знаю, что правда на моей стороне.
Preferred solution: I want to unlock my account
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Same with mines they took my account
I was defrauded too. They perma ban people without any warning.
I am willing to accept that I make a mistake by seeming "young" although I'm 39 rl and never walked around in a child avatar. They defrauded me of 20 000L, my premium account which had 11 months left and all my memories, friends. Everything gone...12 years of expenses, memories...Gone.
If they had allowed me to process my credit and given me a partial refund for my premium membership, I would have accepted their decision even if I'm not in agreement with it. They robbed me shamelessly and criminally while playing police and morality.