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Lincoln Journal Star

Lincoln Journal Star

journalstar.com
What is your customer experience with Lincoln Journal Star?

Lincoln Journal Star Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Lincoln Journal Star has a 2.8 star rating from 1 review and overall sentiment is mostly neutral; rating distribution shows 100% unfavorable on recent feedback.

Positive Feedback

Reviewers value the website and diversity of products, find pricing medium, and note responsive customer service when a staff member helped arrange a 6-week vacation hold.

Negative Feedback / Risk Areas

  • Missed deliveries of the physical paper despite paid subscription, a common Lincoln Journal Star customer complaints topic.
  • Limited self-service options for extended vacation hold and subscription management.

Key Takeaways for Future Customers

  • Check recent Lincoln Journal Star reviews before subscribing and confirm delivery schedules.
  • Be prepared to contact customer service for billing or subscription issues.
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Anonymous
map-marker Omaha, Nebraska

Vacation hold

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AI Highlights
  • Could not place a vacation hold beyond 30 days; needed a 6-week hold.
  • A man who called back provided help and took care of everything.
  • Thank-you!

Since I could not do a vacation hold on line for more than 30 days, I needed to find someone to help me with a 6 wk. hold.

I received the help I needed from the man who called me back. He took care of everything I needed.

Thank-you!

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Resolved
Emmi Vhi

Resolved: Two Wednesday's in a row we have no received our physical paper.

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I signed up (and paid) to have physical papers every Wednesday and Sunday. Last Wednesday and today I did not receive the paper.

User's recommendation: Don't have high expe.ctations

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