Dana Fzq
map-marker Los Angeles, California

I Was Discriminated By Steven Just For Having My Two (2) Small Luggages With Me!

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I arrived at the Lincoln Heights Branch 2530 Workman St, Los Angeles, CA 90031 (3**) **6-1692 at approximately 5:00 P.M. and I was sitting down minding my own business when all of a sudden your Head and/or Branch Librarian who goes by the name of Steven came up to me and Deliberately and Purposely Harassed ME and Discriminated ME and my Civil Rights by telling ME that I am NOT allowed to have my two (2) small luggages with ME in the library and NEVER gave me a Legitimate Reason of Why?

Furthermore, Your Very Unprofessional and NON-Mannered Librarian gave ME two (2) Sheets Of Paper Showing ME the Rules Of The Library and Not One Of The Rules Pertained To And/Or Referred To My Two (2) Small Luggages.

Well, your librarian went on to say that I am supposedly violating Rule Number One that clearly states that:

1) Library or Security staff may prohibit the entry of persons when staff determines that their belongings are large in size or quantity, items such as a backpack, book bag, briefcase, purse, etc. are permitted.

I went on to explain to Steven that my two (2) luggages need to be kept with ME because I am Temporarily Homeless until the End Of August, however, he kept on Harassing ME, Yelling at ME and Discriminating ME right in front of all of the library customers and then threatened to call the POLICE!

For What?

I am NOT even a damn Criminal, nor do I have a Criminal Record!

It is Obvious that Steven or whoever is Your Branch Librarian DOES NOT LIKE HOMELESS PEOPLE and/or PEOPLE WITH THEIR LUGGAGE AND

Purposely And Deliberately Discriminates Those Such Persons So They Are NOT Welcomed Into Your Public Library and I Can See That With My Very Own Eyes!

NEVER in my Life in any United States Of America Library have I ever been Mistreated And Abused In The Way And Manner that I was today by Steven!

This to ME was an Extreme Embarrassment and Insult!

Your Branch Librarian had NOTHING else better to do other than to Discriminate ME and Falsely Claimed That He Was Following The Undocumented Rules In Which He Made Up!

I know this was Personal and I do NOT take it Lightly at all!

Furthermore, I did try to call you and left you a voice message regarding the incident because Nobody Deserves To Go Through It!

Last, but Not least, Your Librarian did allow me to remain in your library with my two (2) luggages (in which I did offer him to Inspect Them For Safety Purposes), but he Refused, but he also told ME that I can NOT bring them back with me anymore!

This is PURE DISCRIMINATION and I am going to Publish My Negative Experience on to Yelp.com because I do NOT like the way that I was Mistreated and Verbally Abused today in your library.

Thank you.

View full review
  • Steven the librarian let me to stay with my two 2 small luggages
  • How steven threatened to call the police on me for no reason
  • How steven yelled at me
  • How steven lied about the written rules
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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