New Reviewer

Horrible Experience

Limousine And Party Bus Service - Horrible Experience
Limousine And Party Bus Service - Horrible Experience
Update by user Oct 09, 2019

The owner (Robert) is rude after he has your business. When I called to discuss all the problems bellow he had something rude to say.

Even to the point of saying that he HATES doing HOCO and prom events, would much rather work for drunk adults. Because the kids and parents complain about everything from paint job, to damage to car, and even said they would notice if there are dirt on drivers shoes.

Maybe he prefers intoxicated adults because they simply are too not in proper state to recognize these things. Every time myself and other moms spoke with him he had a very bad negative attitude.

Original review posted by user Oct 09, 2019
Limo pulled up with pink and purple galaxy paint job. Which I was not made aware of ahead of time. There was damage to the from end of the limo. Which when myself and another mom called about the owner (Robert) claimed that we were lying and that the paint job is custom and “nice”. With no other choice the kids went to dinner, which was less than 10 mins from the restaurant they were eating at. At about 40 mins left in our reserved time the driver went into the restaurant and addressed 14 year old children to that there time was almost up and needed to hurry. I called Robert the owner and informed him that the driver and himself have my number as we had spoke several times, to not address children with that. Also that we still, by this time had 35 mins remaining and the high school was no more than 5 mins from where they were eating. I was asked if I wanted to pay for another hour. I obviously told them no bc I had already went to the waiter, had all checks printed and paid so the kids could use 20 mins to finish eating They finished and made to school BEFORE the 2 hour time frame. I was told I would get a call back on Monday regarding the damage that Robert called imaginary, however I did not hear back from him. Instead he ran the credit card that was used to reserve the service after I was told server all times they do not use credit cards, only cash. Not to mention when I called to get details I asked if tax and gratuity were included in price just as I did all other companies called. I was told yes, and that the price given was the total cost. Which again not true. So we had to come up with more cash on the spot to pay gratuity for something we were unhappy with. Please DO NOT use this Company!!!
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ID
#1676222 Review #1676222 is a subjective opinion of poster.
Service
Limousine And Party Bus Service Limousine Service
Cons
  • Poor customer service
  • Discrepancy of contract terms
  • Poor quality of limo
Reason of review
Bad quality
Loss
$269
Preferred solution
Full refund
New Reviewer

They Suck

This limo and party bus service company is absolutely terrible. Me and a group of friends rented a party bus with this company for 4 hours( 9pm - 12am), giving the driver precise instructions. We were given confirmation that he would be able to take us to the locations provided. However, he lied. To begin this terrible experience, the driver was 5 minutes late picking us up (which obviously cut our time short & lack of enjoyment due to him speeding). Once we arrived to our first destination, the driver then asked us take everything off the bus and began explaining that he would be back to pick us up, saying "I have to go pick up a church group". (The bus was not spacious at all... in fact it was dingy). After reaching our destination, my friend and the driver had a conversation to confirm the time he would pick us back up. He proceeded to say he would be back at 11:30 leaving us no time to stop at our other locations. We then called this company and tried to explain to him it was obvious there was some form of miscommunication. All the while trying to reach a solution, this company accused us of being "intoxicated and not making any sense". He then proceeded to say he was not going to pick us up and complete the service. My friends and I were stuck in a location for 3 hours and had to order Lyfts back home (which we had to pay for). My friends and I payed a total of $270 (paying $45 each) and this does not include their $50 deposit fee. Overall, I will be suing.
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ID
#1582337 Review #1582337 is a subjective opinion of poster.
Location
Pasadena, Texas
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
New Reviewer

Just booked

this is not a complaint. i just booked your service. i am hoping it is everything you said it would be we are asking for Limo not a party bus to pick us up and drop us off and then return us home after the concert. I am looking forward to this and praying Robert is a man of his word. i would like to be able to share great reviews once we use your service. looking forward to this event schedule 3-29-19. thanks Carla Smith
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ID
#1499925 Review #1499925 is a subjective opinion of poster.

Left us stranded among other things!

My rating is actually less than 1 star. Don't use this company!! It's listed as Broadway Limo Service, Houston Limo and Party Bus, Affordable Limo Service, Limo and Party Bus Houston. I contacted them as Broadway Limo Service. Went with them because the owner, Robert, was more polite and a little cheaper than the others I called. Wanted transportation to the Port of Galveston and was assured I would get a stretch limo like a Towne Car. When the driver showed up he was in a party bus! It was too late to change anything, so went with it even though it was difficult for my 87 year old mother in law to get up into and back out of. Once close to the cruise terminal, the driver had to take a detour to go to the guard shack to renew his port sticker to allow him access to the port, making us late. Again, nothing else we could do. Had discussed with driver how to communicate with him on our return as to when we would be available for pick up after disembarkation, and worked out the details with him giving us his personal cell number. When we got back into port, I texted twice and called once and the driver never responded. Called the owner who informed us that the driver wouldn't be able to make it and he didn't have anyone else to come get us. He didn't even apologize! Had to scramble and get a family member to rescue us. Bad service!!!!
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ID
#860016 Review #860016 is a subjective opinion of poster.
Service
Limousine And Party Bus Service Limousine Service
Cons
  • Unprofessional driver and owner
  • Being lied to
  • And being left stranded at the port of gaveston
Reason of review
Poor customer service
Loss
$270
Preferred solution
Let the company propose a solution

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