Worst customer service. DO NOT USE

We booked a limo from Limo Broker for Friday Night 24/3/17. We wanted a limo to pick us up from 5 different locations and drop us back at the end of the night on 4 different locations. In addition we asked the agent Mr K.P. if we could arrange to collect us from a different point and time*. He said that we can arrange that directly with the driver at that night about the return pick up location and the exact time that would be no later than 02:00. So, with all that agreed we booked through limo broker and not other cheaper companies who offered just 2 pick up locations. We paid the deposit and they sent us the contact details of Enchanted Limousines who would supply the limo for the night. So, the driver arrived, picked us all up, but not in the order we have asked, which caused some delay. In addition the driver had to let us out of the car in front of a petrol station, we all got out of the car because his calculations was wrong and the car bumped on the pavement in his attempt to maneuver the car around. So, we delayed total 20 mins because of those, but they did not charged us more. So, on our arrival at the destination we asked the driver to give us his phone number in order to arrange the exact time and location to pick us up for the return journey. He then said that he is not coming for us, but his boss would do. So, I asked if the number I already had was his boss's number and he said yes. When we tried to contact the boss/driver about the pick up location and time, we failed. We sent 4-5 texts and over 15 calls but not replied. We have been waiting over an hour for his reply, but nothing, so, we took taxis back home and we paid about £50 more in total. So, we decided to contact the Limo Broker about a refund. The agent Mr K.P. is not replying to our emails or calls, every time I called he was busy on another line or lunch. So, we spoke with R. from the customer service, who blamed us for that. She said that we requested different collection point and that was our fault. But Mr K. P. clearly says on his email that we could have this option. Then she said that we called the wrong number. But that number was the only one we had. Then she said we should speak with the Enchanted Limousines who provided the car. We spoke with them and they told us to speak with Limo broker. We spoke again with R. at Limo Broker who told us we are not getting any refund from them and we should speak with Enchanted Limousines. We called again Enchanted Limousines but nothing they can do. So, we lost our money. BEWARE of LIMO BROKERS. *Here is the part of K.'s email saying we could arrange a different collection point. We provided a quotation for the Chrysler C300 Baby Bentley Limousine for £325.00 on the basis on a collection with a drop off and then to return you from a different location in Glasgow back to the initial collection point.
View full review
ID
#1026556 Review #1026556 is a subjective opinion of poster.
Service
Limo Broker Limousine Service
Reason of review
Poor customer service
Loss
$225
Preferred solution
Full refund
New Reviewer

Limo Broker Customer Care Review

These guys are absolute Cowboys and need to be *** down. They enter into client agreements for services they cannot provide, and cancel at the last minute without a care in the world for the situation it leaves their customer in. I was mislead, let down, lied to, and severely stressed out by Limo Broker and I cannot advise against them enough.
View full review
ID
#860455 Review #860455 is a subjective opinion of poster.
Location
London, England
Service
Limo Broker Customer Care
Reason of review
Poor customer service

Other Product Review

They are theives and liars. Please.please.please,please DONT GIVE MONEY TO THIS'pretend company'
View full review
ID
#610343 Review #610343 is a subjective opinion of poster.
Location
London, England

Limo Broker STOLE MY MONEY

I arranged a booking for a limo with this company Limo Broker and was given wrong information to draw me in and put a deposit down. I paid the £90 deposit to secure my booking and when i amended my booking date i was told i needed to pay an extra over £100 on my outstanding balance which i was to pay to the driver on the day. I was promised that there would be no extra costs before and after i made my booking deposit regardless of whether i amended ANYTHING with my booking and that the price was a set price. After amending my booking the price was bumped up from £495-£650 outstanding. I refused and so therefore after a lot of rude conversation from the assistant manager i cancelled the booking. I came off the phone to see an email saying that Limo Broker had taken £495 from my bank account without my authorisation. They have stolen £495 from me and are refusing to give me a full refund.... I am now taking them to court. I would advised that you steer well clear of this company and i hope they get shut down!!!! So pissed off!!!
View full review
ID
#361252 Review #361252 is a subjective opinion of poster.
Location
London, England
Loss
$850

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article