Limelight By Alcone
Reviews and Complaints
Customer service
First let me say I am IN LOVE WITH THIER PRODUCTS I USE THEM ALL JUST ABOUT EXCEPT FOR THE FOUNDATION. THE EYE SHADOWS ARE AMAZING..THE FINISHING SPRAY INCREDIBLE BUT I ORDERED A EYELINER IN FEB I STILL GOTTEN...
AFTER I SPENT 45 ON HOLD THE VERY NASTY CUSTOMER SERVICE AGENT TOLD ME SHE SHOWS IT DELIVERED ...I WOULD HAVE TO GO TO POST OFFICE ALL OF THEY WERE HOLDING IT????
IF NOT THEY NEED TO GET IN TOUCH WITH THE TRACKING COMPANY THEN WRITE A LETTER TO LIMELIGHT ...I SAID FOR A $12 EYELINER ARE YOU SERIOUS??? SO THATS THE END FOR ME OF PURCHASING EVEN THOUGH I LOVE THE PRODUCTS.....NASTY SERVICE..I WOUKDNT WAIT 45 MIN TO TRY TO GER A FREE A $12 EYELINER
Thieves
If you cancel an order - beware! You get what they feel like giving you back, instead of what you paid.
Then emails to them go ignored. Bad, bad customer service! I have been attempting to get my money back since mid February and still nothing. I would never purchase from them again.
The aggravation is not worth it. You would think that a new company such as Alcone would go above and beyond to make certain that their customers have a great experience shopping with them, but they don't.
I can foresee this company will not be around long. I feel sorry for the representatives pushing their products and trying to make a living working for Alcone.
- Customer service
Lip color/Gloss - poor quality
Besides the fact that it took over 3 weeks to get a tube of lip color and lip gloss, they do not answer emails...or if they do it's 2 weeks later. I have spent hours waiting on hold when i tried calling.
The direct consultant/friend who I purchased thru was very helpful & apologetic for shipping delay, but apparently she and I have totally different lip color expectations. If you are looking for lip color that stays on, this is not for you. Does not compare in any way to Lipsense or even Cover Girl Super Stay 24. Even applying only one thin coat, it comes off on your straw, the side of you glass/cup, your finger (if you touch your lips) etc.
I had to reapply immediately each time after drinking, eating, etc. This is not a Color-fast/long lasting product. Even worse with the gloss that is sold to go with it. Application is thick and fudgy...not smooth.
I was dissatisfied despite trying different things recommended to me by the consultant and ended up returning within my 30 days for full refund - which is still pending.
I wish the product had lived up to what i was expecting based upon the information I gathered provided prior to purchase. Will not be purchasing further Limelight product.
- Direct local distributor
- Product not as described
Preferred solution: Full refund
Limelight By Alcone - Concealer Review
Got told by a rep the conclear should cover my dark circles and hasn't I ask for her to call company and refund but nothing and if I want to send it back I would have to pay shipping and not receive the shipping and tax from the conclear as well as the amount I been trying to email limelight and nothing the beauty rep doesn't try and help I am so frustrated and will never order ever again
Limelight By Alcone Makeup Review
I've had much the same experience, order was not fulfilled and unable to contact to resolve the matter. I returned items that were sent and filled out there return form and still no credit after 5 weeks!
I finally disputed the charge with my credit card so I hope they might get it resolved. Beware and go elsewhere!!!!!
Limelight Botanical Foundation and LimeLight Perfect Mascara
When the rep stated the foundation is what the pros use little did I know it would be the pros use as in special effect makeup. This foundation is too cakey and only looks right when I take pics in the light.
My husband thought I was playing a trick on him wearing the makeup on our date. Oh don't let me get started on the mascara. It has no length or volume and was real flaky. It was ***.
No wonder I saw one of their reps offering to buy the fast lash for her customers because let her tell it Alcone does not sell to you if your not a Mua. I went to their website and could add it to my cart for much cheaper than she was selling it for and I'm not a makeup artist. Anybody can buy off of the alcone site and to my surprise they seel a bunch of products on the site that is NOT cruelty free. Besides Amazon sells it cheaper also.
I realized after my purchase that the reps lie about everything. From the beginning of use what the pros use. They keep claiming these celebrities using their products that know nothing about them. I see a lawsuit in the future.
I didn't get a chance to try their skincare but I will say the founder of pomefera oil was selling it for only .25 a once on their website a few months ago because I started to buy.
It would've only $12.99. After further research I realize they don't even manufacturer their own products and buy from other companies to private label them.
Preferred solution: Full refund
Limelight By Alcone - Customer Care Review
Placed an order 2/18/17 and it finally shipped today, 3/9/17. I sent an email asking about the hold up after two weeks.
No answer was provided. I called four days in a row at various times, and received an outgoing message that said to call back during business hours (I called during business hours EST) or that they were experiencing high call volumes or please hold. I was on hold for 17 minutes during one call. Finally, I spoke to a human today.
She said that there are only four people answering the phones.
Obviously, they have grown to quickly to take care of their clients. I don't care how great this makeup is (IF it is), I will never order more.
My order came in two days.
Limelight By Alcone - Shipping Service Review
Limelight By Alcone - Makeup Review
Way too expensive for what u get. Can buy same stuff at Walmart
Shipping time
Limelight By Alcone - Enduring Lip Color Lipstick Review from Vallejo, California
I saw limelights products on instagram, being used by a makeup artist who also sells the products. I ordered an enduring lip color.
Shipping took 7 days, which was so so. Packaging was not that great, just a plain manilla envelope, no tissue or bow or anything special. Product itself was pretty dry and thick. It may just be the formula though.
The color payoff was great, but it did leave marks on my cup after drinking. I returned it and got no email or phone call and finally after two weeks i emailed them asking for my refund. They said they emailed me before and they did not. Then they credited my account right then.
I told them i was unhappy, they did not apologize whatsoever.
I told them it was my first and only experience with them and probably my last. Their customer service needs fixing.
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I'm sorry for your experience. Are there anything I can help you with?
Seriously "are there anything I can help you with" Grammar!
THESE are the kind of people who hawk this crap!