Anonymous

Customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

First let me say I am IN LOVE WITH THIER PRODUCTS I USE THEM ALL JUST ABOUT EXCEPT FOR THE FOUNDATION. THE EYE SHADOWS ARE AMAZING..THE FINISHING SPRAY INCREDIBLE BUT I ORDERED A EYELINER IN FEB I STILL GOTTEN...

AFTER I SPENT 45 ON HOLD THE VERY NASTY CUSTOMER SERVICE AGENT TOLD ME SHE SHOWS IT DELIVERED ...I WOULD HAVE TO GO TO POST OFFICE ALL OF THEY WERE HOLDING IT????

IF NOT THEY NEED TO GET IN TOUCH WITH THE TRACKING COMPANY THEN WRITE A LETTER TO LIMELIGHT ...I SAID FOR A $12 EYELINER ARE YOU SERIOUS??? SO THATS THE END FOR ME OF PURCHASING EVEN THOUGH I LOVE THE PRODUCTS.....NASTY SERVICE..I WOUKDNT WAIT 45 MIN TO TRY TO GER A FREE A $12 EYELINER

View full review
Reason of review:
Problem with delivery
3 comments
Livia Tph

I'm sorry for your experience. Are there anything I can help you with?

Guest
reply icon Replying to comment of Livia Tph

Seriously "are there anything I can help you with" Grammar!

Guest
reply icon Replying to comment of Guest-1330264

THESE are the kind of people who hawk this crap!

View more comments (2)
Anonymous

Thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

If you cancel an order - beware! You get what they feel like giving you back, instead of what you paid.

Then emails to them go ignored. Bad, bad customer service! I have been attempting to get my money back since mid February and still nothing. I would never purchase from them again.

The aggravation is not worth it. You would think that a new company such as Alcone would go above and beyond to make certain that their customers have a great experience shopping with them, but they don't.

I can foresee this company will not be around long. I feel sorry for the representatives pushing their products and trying to make a living working for Alcone.

View full review
Cons:
  • Customer service
Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

TIRED OF "THE GROWTH" EXCUSE!! YOU ARE STEALING PEOPLE'S MONEY!!

I am very upset that I still have not received an order placed on April 2nd.

First, I was misled by the Beauty Guide that advertised and encouraged customers to use free shipping but never shared that it was delayed shipping. Furthermore, as a customer, it is very frustrating seeing a beauty guide receive incentives by mail but it's been 25 days and I haven't received my order.

Guest

If there's anything I can do to help, please reach out to me.

breezystorms@***.com

I'm sorry for your experience.

You are not being ignored.

We are in a hyper growth right now. We have grown over 40% each month since December.

Guest
reply icon Replying to comment of Guest-1307341

All MLM companies say this. SO old and stupid and BS.

View more comments (2)
Anonymous
map-marker Smithtown, New York

Lip color/Gloss - poor quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Besides the fact that it took over 3 weeks to get a tube of lip color and lip gloss, they do not answer emails...or if they do it's 2 weeks later. I have spent hours waiting on hold when i tried calling.

The direct consultant/friend who I purchased thru was very helpful & apologetic for shipping delay, but apparently she and I have totally different lip color expectations. If you are looking for lip color that stays on, this is not for you. Does not compare in any way to Lipsense or even Cover Girl Super Stay 24. Even applying only one thin coat, it comes off on your straw, the side of you glass/cup, your finger (if you touch your lips) etc.

I had to reapply immediately each time after drinking, eating, etc. This is not a Color-fast/long lasting product. Even worse with the gloss that is sold to go with it. Application is thick and fudgy...not smooth.

I was dissatisfied despite trying different things recommended to me by the consultant and ended up returning within my 30 days for full refund - which is still pending.

I wish the product had lived up to what i was expecting based upon the information I gathered provided prior to purchase. Will not be purchasing further Limelight product.

View full review
Loss:
$45
Pros:
  • Direct local distributor
Cons:
  • Product not as described
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

8 comments
Guest

I agree nothing like my $7 tube of covergirl that truly doesn't budge. It comes off on EVERYTHING

Guest

I am a Lipsense rep if you are interested in this product. It does not burn your lips off.

The gloss seals the color in & tingling goes away immediately. Color lasts 4-18hrs

Guest
reply icon Replying to comment of Guest-1427699

I love Lipsense but OMG, its burns like a mother!!!!!

Guest

I would rather have lip color not last too long then have my lips burning off from the Propyl Glycol they put in Lipsense :(

Guest
reply icon Replying to comment of Guest-1381969

Yes but if you buy it for its staying power, that is what you want

Guest
reply icon Replying to comment of Guest-1397535

The vanity of some women willing to put themselves in harm's way to change the way they look is mind blowing

Guest
reply icon Replying to comment of Guest-1433241

Spot on!

Guest
reply icon Replying to comment of Guest-1381969

Totally with you. Young Living has some nice lip gloss and lipstick.

Pure Haven does too.

Posh Beauty also. No harsh chemicals

View more comments (7)
Bushra Wpq

Limelight By Alcone - Concealer Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Got told by a rep the conclear should cover my dark circles and hasn't I ask for her to call company and refund but nothing and if I want to send it back I would have to pay shipping and not receive the shipping and tax from the conclear as well as the amount I been trying to email limelight and nothing the beauty rep doesn't try and help I am so frustrated and will never order ever again

View full review
Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

For dark circles the best concealer to use will be used as a color corrector and not be the ONLY product you need. Some women have BAD dark circles (like myself).

Im fair skinned. I use concealer #3, which is peach based. The foundation goes over that. If you feel like you need even more at that point, which some women do, then a little more foundation in that spot or a brightening concealer should do the trick.

If you dont end up with a refund there are still ways to get use from the product. Your regular foundation should work over the concealer. I wish I could physically show you.

I used the concealer and foundation at my wedding and it was the best decision I could have made. So I am sad to hear of your frustration

Guest
reply icon Replying to comment of Guest-1374692

I have the color correct concealer and it does nothing for my dark circles and when I very lightly tap the foundation over it, it makes all my fine lines & wrinkles under my eyes show up!! What a waste of money. All my beauty guide could say was “go watch some YouTube for help”.

View more comments (1)
Anonymous

Limelight By Alcone Makeup Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've had much the same experience, order was not fulfilled and unable to contact to resolve the matter. I returned items that were sent and filled out there return form and still no credit after 5 weeks!

I finally disputed the charge with my credit card so I hope they might get it resolved. Beware and go elsewhere!!!!!

View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

My experience is the same. Took my money without sending products.

I am very upset that I still have not received an order placed on April 2nd.

First, I was misled by the Beauty Guide that advertised and encouraged customers to use free shipping but never shared that it was delayed shipping. Furthermore, as a customer, it is very frustrating seeing a beauty guide receive incentives by mail but it's been 25 days and I haven't received my order.

Anonymous

Limelight Botanical Foundation and LimeLight Perfect Mascara

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

When the rep stated the foundation is what the pros use little did I know it would be the pros use as in special effect makeup. This foundation is too cakey and only looks right when I take pics in the light.

My husband thought I was playing a trick on him wearing the makeup on our date. Oh don't let me get started on the mascara. It has no length or volume and was real flaky. It was ***.

No wonder I saw one of their reps offering to buy the fast lash for her customers because let her tell it Alcone does not sell to you if your not a Mua. I went to their website and could add it to my cart for much cheaper than she was selling it for and I'm not a makeup artist. Anybody can buy off of the alcone site and to my surprise they seel a bunch of products on the site that is NOT cruelty free. Besides Amazon sells it cheaper also.

I realized after my purchase that the reps lie about everything. From the beginning of use what the pros use. They keep claiming these celebrities using their products that know nothing about them. I see a lawsuit in the future.

I didn't get a chance to try their skincare but I will say the founder of pomefera oil was selling it for only .25 a once on their website a few months ago because I started to buy.

It would've only $12.99. After further research I realize they don't even manufacturer their own products and buy from other companies to private label them.

View full review
Loss:
$60
Reason of review:
Bad quality

Preferred solution: Full refund

7 comments
Senai Rdy

what year was this??

Things have changed drastically in the 3 years since they began in Direct Sales.

Guest

Please name a celebrity or star that uses Limelight by Alcone. Be careful who you name because you can't delete your comment.

I smell a lawsuit coming real soon. This coming is behind the scene using celebrity names without their permission lying and claiming they use their products when in fact they don't! Most celebrities use name brand makeup. Heck Beyonce use Loreal and Nars!

The only time stars wear Rcma is for stage plays and movies. Only situations with lighting. Alcone is known for having great special effect makeup that is it!! Nobody wants to put wax on their face everyday with chemicals but beauty guides.

I'm glad I didn't waste my money on the skincare most of you beauty guides are using but still have acne claiming your skin is adjusting. Blah Blah Blah This company is a scam wake up!!!

Guest
reply icon Replying to comment of Guest-1302700

My sentiments exactly. This company and its consultants are desperate o sell sell sell at all costs. Terrible products.

Guest

Actually , there are stars that use the lime light products AND the ALCONE products. So that would be false

Guest
reply icon Replying to comment of Guest-1302235

NAME them and make sure they aren't getting paid to do so.

Guest
reply icon Replying to comment of Guest-1406145

Anna Kemp uses it. She was in Trueblood, the Pitch Perfect movies to name a couple. She’s friends with one of our Beauty Guides.

Guest
reply icon Replying to comment of Guest-1514483

. Oh my goodness we all better rush out and follow what these celebrities use because they’re so much better than we are.

View more comments (6)
Anonymous

Limelight By Alcone - Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Placed an order 2/18/17 and it finally shipped today, 3/9/17. I sent an email asking about the hold up after two weeks.

No answer was provided. I called four days in a row at various times, and received an outgoing message that said to call back during business hours (I called during business hours EST) or that they were experiencing high call volumes or please hold. I was on hold for 17 minutes during one call. Finally, I spoke to a human today.

She said that there are only four people answering the phones.

Obviously, they have grown to quickly to take care of their clients. I don't care how great this makeup is (IF it is), I will never order more.

View full review
Reason of review:
Poor customer service
4 comments
Guest

I had a similar experience to yours. I am very upset that I still have not received an order placed on April 2nd.

First, I was misled by the Beauty Guide that advertised and encouraged customers to use free shipping but never shared that it was delayed shipping.

Furthermore, as a customer, it is very frustrating seeing a beauty guide receive incentives by mail but it's been 25 days and I haven't received my order. I have called and emailed for the last week and no response.

Guest

Hi. I just wanted to clarify our shipping times.

You actually received your order in the time frame. Flat rate shipping is 11 business days from date of purchase. You received your order in 14 days. 11 business days, then 3 days to receive.

The shipping time frame is listed when you order. Your Beauty Guide should have kept in touch with you as well. Even though you did receive your order within the time frame I will explain that February was a super growing month for us. We have since hired more Customer Care as well as other employees to cover our tremendous growth spurt.

I hope you consider to give Limelight another shot. If you have any questions please feel free to contact me.

Guest

The Mascare Brush needs to be different it does not add Volume!! Love it EXCEPT the Brush!!

Guest
reply icon Replying to comment of Guest-1301348

The brush has since been updated

View more comments (3)
Anonymous

My order came in two days.

I ordered concealers, foundation, lip gloss, primer and calm balm and had it all in two days.
View full review
Reason of review:
Fast order processing
Anonymous

Limelight By Alcone - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
9 days. Still no products shipped 3 emails no reply 2 phone calls .can't even give a message they are too busy.. Love my rep. Product better be amazing. . If you want to play in the big tent with others in this market step up Alcone I will mark hear from Co. Doubt I will. Sadly disappointed so far..
View full review
Reason of review:
Order processing issue
Anonymous

Limelight By Alcone - Makeup Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Way too expensive for what u get. Can buy same stuff at Walmart

View full review
Reason of review:
Bad quality
7 comments
Senai Rdy

No. You definitely can NOT buy the same stuff at Walmart. Wow.

Guest

I haven't tried Limelight, but I have tried Jane Iredale Cosmetics and Repechage Skin Care and they are far superior to Merle Norman, Estee Lauder, etc. These two companies use natural products, minerals and are skin-care makeup brands.

Guest

I disagree, I have not found foundation, concealer, or lip gloss that I like as much as theirs and I definitely haven't had concealer or foundation with this good of coverage. Just my experiences.

Guest

You're much better off getting microdermabration or IPL facials, they actually improve your skin. And you can get Groupon discounts for $35 treatments at the best places in your area!

Guest

Actually no you can't buy this quality at Walmart. Originally made for professional make up artists it's now available to everyone.

The price point is very equal to what you'd buy at Sephora or Ulta. Not Walmart or CVS. Because of the hyper pigmentation of their makeup you need very little so lasts quite some time.

Their skincare line is better than anything out there. Do your research.

Senai Rdy
reply icon Replying to comment of Guest-1299425

Agree, Sue!!

Guest
reply icon Replying to comment of Guest-1299425

NOT better than ‘anything out there.’ Do YOUR research. Wow. Follow much?

View more comments (6)
Anonymous

Shipping time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Decided to use free shipping. Ordered April 1st and still have not receive a ship date! First time trying the products & even if I like what I ordered will not use. Because making customers wait three wks for free shipping is Bad Business!
View full review
Reason of review:
Problem with delivery
Caridad Yxb
map-marker Vallejo, California

Limelight By Alcone - Enduring Lip Color Lipstick Review from Vallejo, California

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I saw limelights products on instagram, being used by a makeup artist who also sells the products. I ordered an enduring lip color.

Shipping took 7 days, which was so so. Packaging was not that great, just a plain manilla envelope, no tissue or bow or anything special. Product itself was pretty dry and thick. It may just be the formula though.

The color payoff was great, but it did leave marks on my cup after drinking. I returned it and got no email or phone call and finally after two weeks i emailed them asking for my refund. They said they emailed me before and they did not. Then they credited my account right then.

I told them i was unhappy, they did not apologize whatsoever.

I told them it was my first and only experience with them and probably my last. Their customer service needs fixing.

View full review
Reason of review:
Bad quality
6 comments
Guest

The foundation is full of toxic ingredients, and call it 'botanical.' Helllllo! LOL

Guest

I'm sorry about your experience. Is there anything I can do to help?

Guest

Foundation is crappy...not worth the money whatsoever!

Guest
reply icon Replying to comment of Guest-1298892

Hi there. The foundation is not applied like you would apply just any foundation. There's several videos that demonstrate how it is applied.

Guest
reply icon Replying to comment of Guest-1298892

As this is Professional Cosmetics, there is a different way of applying. What problems did you have?

Please let me help you.

Prolashinaflash@***.com

Guest
reply icon Replying to comment of Guest-1345647

It’s makeup not rocket science. Shouldn’t be so stressful or difficult

View more comments (5)
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7