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Complaining about security issue = have your account deleted?

I was a Lime user. During August 12, 2020, I noticed unauthorized usages on my Lime account (activities happened in the Europe while I was in TX, USA). I emailed customer service to report the issue, they didn't resolve the problem. After I pointed out the security issue I had with my Lime account and waited for them to answer, I now (August 26, 2020) realized they didn't answer my complaint and also my account was gone including any balance left in it. Read more my Twitter thread. I want an answer!! https://twitter.com/nhinpham479/status/129854****79164****?s=21

User's recommendation: Don’t use Lime. They don’t care enough about you! It can happen to me, so it can happen to you as well.

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ID
#2136406 Review #2136406 is a subjective opinion of poster.
Product
Lime Micromobility Account
Pros
  • Fun with friends
  • Convenient
Cons
  • Shitty way to resolve customer issues
  • Disrespectful
  • Ignorance
Preferred solution
Let the company propose a solution

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