Update by user May 06, 2021
Company fixed the issue and I have been provided with product or service ordered.
Original review posted by user Apr 06, 2021
I have the same issue as the person who posted on September 9th, 2020. I faxed the Lilly Cares application for my mom on 2-2-21 and got a confirmation from my fax program that it sent successfully. By 2-24-21 I hadn't heard anything, so I called Lillly Cares. They said they hadn't received my fax, so I refaxed it. I called back on 2-25-21 to be sure they received my fax. They said the prescription the doctor faxed wasn't complete, so I refaxed a correction. I called Lilly Cares on 3-3-21 and they said everything looked fine with the app and prescription. Everyone I talked to said they would contact me when the medication was ready to ship. When I got no contact from Lilly Cares, I called the RxCrossroads, the pharmacy they work with on 3-23-21. They said the prescription was still wrong, so the doctor faxed a correction again on 3-25-21. On 3-26-21 and 3-30-21 I called the pharmacy to see if the order was being processed. They transferred me to the pharmacist who said the prescription was still wrong, but she would call the doctor to get it done. I called back 4-1-21 to see if all was done and RxCrossroads told me I'm not on file as someone they can talk to even though I had already talked to 5 other people there and this is the 4th year I have completed paperwork. I called Lilly Cares who got on a 3-way call with RxCrossroads and said I'm authorized now. As soon as Lilly Cares hung up, RxCrossroads said she couldn't take a verbal from Lilly Cares and she can't talk to me. I called Lilly Cares back, but the call was cut off. After two months and several hours on hold and completing paperwork several times, I give up.
User's recommendation: Try going through the doctor's office if your office will do the paperwork for you and handle all the redoing of paperwork.