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Resolved: Can't get the medication order

Update by user May 06, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Apr 06, 2021
I have the same issue as the person who posted on September 9th, 2020. I faxed the Lilly Cares application for my mom on 2-2-21 and got a confirmation from my fax program that it sent successfully. By 2-24-21 I hadn't heard anything, so I called Lillly Cares. They said they hadn't received my fax, so I refaxed it. I called back on 2-25-21 to be sure they received my fax. They said the prescription the doctor faxed wasn't complete, so I refaxed a correction. I called Lilly Cares on 3-3-21 and they said everything looked fine with the app and prescription. Everyone I talked to said they would contact me when the medication was ready to ship. When I got no contact from Lilly Cares, I called the RxCrossroads, the pharmacy they work with on 3-23-21. They said the prescription was still wrong, so the doctor faxed a correction again on 3-25-21. On 3-26-21 and 3-30-21 I called the pharmacy to see if the order was being processed. They transferred me to the pharmacist who said the prescription was still wrong, but she would call the doctor to get it done. I called back 4-1-21 to see if all was done and RxCrossroads told me I'm not on file as someone they can talk to even though I had already talked to 5 other people there and this is the 4th year I have completed paperwork. I called Lilly Cares who got on a 3-way call with RxCrossroads and said I'm authorized now. As soon as Lilly Cares hung up, RxCrossroads said she couldn't take a verbal from Lilly Cares and she can't talk to me. I called Lilly Cares back, but the call was cut off. After two months and several hours on hold and completing paperwork several times, I give up.

User's recommendation: Try going through the doctor's office if your office will do the paperwork for you and handle all the redoing of paperwork.

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Resolved
ID
#2491213 Review #2491213 is a subjective opinion of poster.
Pros
  • Provide free diabetes medication
Cons
  • Hold times 30-90 min
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To complain about the service

I started calling in June of this year and here it is 9/9/2020 and no results. I talk to a different person every time I call ( that is if I am lucky to be able to get through to a person) It seems as tho they want to help but when it comes that time no one can give you an answer, Each time it is a different answer, a new prescription, not enough information, incorrect refills and whatever. They have asked for new prescriptions over a half dozen times.Needless to say if you are able to even get through to a person they can't give you an honest answer or put you on hold and then you're stuck holding the phone for ever.I'm a senior person who live on a limited income and it is really hard to need meds and not be able to afford them
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ID
#2160187 Review #2160187 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Unresponsive pharmacy

Although we are extremely grateful that the foundation is providing meds for my 90-year-old father, when we try to contact their pharmacy to ask the status of medicine that should have been delivered a week ago, we get put on hold and no one ever answers the phone. I have waited over an hour on three occasions and over two hours today. No one ever comes on to talk. He will run out of medicine in two days and we don't know when this life-saving medicine will be delivered. They do not provide an email address to send questions and only have a fax number. FAX in this day and age. Unbelievable. Most elderly people do not have a fax machine!
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ID
#2139631 Review #2139631 is a subjective opinion of poster.
Pros
  • Helps people with little money to pay for edicine
Cons
  • Puts you on hold for literally hours
Preferred solution
Deliver product or service ordered

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