Lilly Beauty Medical SPA
Lilly Beauty Medical SPA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lilly Beauty Medical SPA reviews show negative sentiment: a recent facial spa appointment left a customer with burning, tingling and a shocked sensation, ongoing pain five days later, and no timely follow-up from customer service.
Key Takeaways for Future Customers
- Book appointments at this San Rafael location and expect to follow up if issues arise.
- Bring contact patience as reaching customer service may be needed after a procedure.
Negative Feedback / Risk Areas
- Reports of equipment causing burning and shock during a facial.
- Delayed or absent responses to phone calls and messages; customer complaints about follow-up.
Positive Feedback
Recent recommendation noted willingness to reach out to the company, but the same reviewer reported a poor facial experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lilly Beauty Medical SPA reviews show negative sentiment: a recent facial spa appointment left a customer with burning, tingling and a shocked sensation, ongoing pain five days later, and no timely follow-up from customer service.
Key Takeaways for Future Customers
- Book appointments at this San Rafael location and expect to follow up if issues arise.
- Bring contact patience as reaching customer service may be needed after a procedure.
Negative Feedback / Risk Areas
- Reports of equipment causing burning and shock during a facial.
- Delayed or absent responses to phone calls and messages; customer complaints about follow-up.
Positive Feedback
Recent recommendation noted willingness to reach out to the company, but the same reviewer reported a poor facial experience.
Media from reviews
Turn one complaint into a collective action
Antioch, California
Good Day BBCCS, I have been trying to...
- - Facial appointment on Mother's Day; waited 15 minutes.
- - Equipment caused burning and shock; not like the video.
- - No callback after attempts to reach them.
Good Day BBCCS,
I have been trying to connect with someone on the phone to share my concerns. I visit with an appointment at Lilly Beauty Med Spa in San Rafael.
Address: 670 Las Gallinas Ave, San Rafael CA, 94903. I had an appointment to do a facial spa for Mothers's Day which was May 10, 2026 at 10am.
I was there 15 minutes earlier and waited outside until someone showed up. I was registered by signing in and then I was taken into a room and I was there for about 13 minutes waiting.
I then was told to remove top and lay down. The person who help came in and put on some kind of cream and then she took an object and started going from forehead to chin.
When she got to my right side of my face I felt a shock with a burning sensation. I made a sound as to tell her it hurt. She said it will be okay. She then said she will leave the cream on for about 3 minutes but did not return for aboout 11 minutes.
While waiting my right side of my face was burning, tingling and it felt like I was scratched. She then came after I waited and she place a light over my face and I was still feeling the effect of the shock. She left again and came back in about 10 minutes or more. When she came in she took the light away from my face and told me to redress and she will be out side waiting.
I did not receive the treatment shown on the video.
My face was scratched, I got burnt and shocked by eguipment used and the service given to me. I went home with my cheek red, tingling and sore - by the end of the day my right side of my nose was burning , my cheek was red still with a burning sensation and my gum on that same side feeling like I was at the dentist. I have tried to call their phone numbers since Sunday afternoon for advice, I even sent messages through text to please call and reach out, but I have not gotten any call back.
I have rinse with warm water, ice it and just been dealing with the discomfort. I feel that that instrument use should be removed from their office, Thank you.
User's recommendation: To reach out to this particular of blink. It’s awesome to reach out to the company. I went to for the facial. They need better reviews because I didn’t have a good one at all. I’m still in pain five days after
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Why didn't you just wipe the cream off? People have different levels of pain tolerance and she has no way of knowing from your "sound" that you are experiencing anything more than normal irritation.