Lilienthal Berlin
Lilienthal Berlin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.2 star rating based on 3 reviews. Consumers are mostly satisfied but several reports cite unresponsive support and return issues.
Key Takeaways for Future Customers
- Expect well designed, good value watches per Lilienthal Berlin reviews but verify return and refund policies before purchase.
- Be aware that contacting customer service may be difficult; document orders and shipments for disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and no phone support.
- Reports of delayed or missing refunds and problems with returns and billing.
Positive Feedback
Reviewers praise the product design, low price level, and product diversity, with some customers noting professional service experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.2 star rating based on 3 reviews. Consumers are mostly satisfied but several reports cite unresponsive support and return issues.
Key Takeaways for Future Customers
- Expect well designed, good value watches per Lilienthal Berlin reviews but verify return and refund policies before purchase.
- Be aware that contacting customer service may be difficult; document orders and shipments for disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and no phone support.
- Reports of delayed or missing refunds and problems with returns and billing.
Positive Feedback
Reviewers praise the product design, low price level, and product diversity, with some customers noting professional service experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Absence of customer service, promised credit and communication of any kind
- - Bought a watch band last October; it was a poor fit.
- - Policy: no returns, credit only; nearly $100 band shipped back, no response.
Avoid this company despite their attractive product line. They are unresponsive and unprofessional as well as disinterested in customer’s satisfaction beyond the initial purchase.
Bought a watch band from the company last October that turned out to be a poor fit. I was told that the company does not take returns but issues credit.
The band cost almost $100.
I FedExed the merchandise back, submitted the receipt and shipping information, and despite numerous attempts to resolve the situation, have never received a response. The phone number listed online is not functional.
- Good design
- Absolutely no customer service
Preferred solution: Full refund
User's recommendation: Avoid company despite their well designed time pieces
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bay Shore, New York
Resolved: No way to reach a live person with a product complain.
- - The watch won't hold a charge.
- - Contact attempts failed and responses were generic.
- - They charged my card quickly and I will not buy again.
The watch I purchased will not hold a charge. I tried numerous ways to reach out to Lilienthal Berlin but either not able to reach anyone or get the standard BS about being overwhelmed and "thank you for your patience".
They were very quick to take my money!
I am really fed up with poor customer support and will NOT do business with any company that does not respect their customers. I recommend that you NOT consider purchasing from Lilienthal Berlin.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Scam Concern
- - -Ordered 2 watches as Christmas gifts and returned them.
- - -Opened but in original boxes and new condition.
- - -Policy only offers credit, not cash refunds.
I ordered 2 watches as a Christmas present. I returned them after Christmas for a refund.
Recipients did not like the look. They were opened but in origianl boxes and in new/perfect condition.
They emailed that they do not offer cash returns, only credit for future purchase.
I had to search their website for anything stating that policy. Evntually found it under return policy.
I have tried repeatedly to reach them but no one answers and they don't respond to my emails.
User's recommendation: Beware. They will NOT return your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unresponsive customer service
- - Tried to cancel a duplicate order same day; told it's too late.
- - I was billed for a watch that didn't arrive; LB ignored refunds and I fear repair.
Company fixed the issue and I have been provided with full refund. Continuous communication, meticulous follow-up required.
I tried to cancel an order the same day my wife ordered duplicate merchandise. I was told it was too late to do so.
My wife's order arrived in days, no problem. My order never arrived, yet I was billed for it. The shipper claims he made multiple failed attempts to deliver and returned the watch to Lilienthal Berlin. LB has ignored all my correspondence regarding this second watch or a refund.
Any phone numbers found online for the company don't work. In addition, the catch on the metal band doesn't hold, and I am reluctant to send it to LB for repair for fear that I will never see the watch again.
- Good value
- Good design
- No customer service
- Unresponsive totally
Preferred solution: Full refund
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting on order #210****
Delivery date of 6/18/24 still not received.
Unable to contact customer service. Need credit card to chat online.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get an update on my watch
Customer service were very professional and polite.
Reaffirmed dispatch and delivery dates regarding my order.
Kind regards
James Clarke
User's recommendation: Great company
Warrior, Alabama
Watch not working
- - Watch received in February; time set.
- - After two months it lost four hours; after three months six hours.
- - Battery costs about $30; not what I expected.
The watch is not keeping time very well. I have not worn the watch since I received it, Feb 20.The BOT did not understand my desire to speak with a human.
I have reset the time twice. Customer #103****
Invoice #202*-*******
Date: 2/20/2024
Customer ID: 103****
I received the watch early Feb. I read the directions and set the time and date.
Replaced the watch in the box.
2 months later the watch had lost 4 hrs.
3 months later, watch had lost 6 hours.
Cost of a new battery is approximately $30 plus my time. Not what I expected.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdjustment of the chronometer
- - Watch looks good; chronograph zero adjustment is unclear.
- - In pos 3, start/stop and reset move the second hand; minute/hour access is unclear.
Hello,
I received my watche with order number 2023 33****84
The watch has a good looking but this week I wanted to adjust the zero of the chronograph
I pulled the button in position 3 and pushed for 2 secondes the start/stop button along with the reset one, I could adjust the the hand of the second to zero but by pushing on the reset button to go to ajust the hand of the minute the hand of the second went counter clockwise, I could not find a combination to go to the adjustment of the hand of the minutes, the hand of the hours is always activated and I cannot access it for adjustment, now if I pull the button in position 3 I can immediately change the zero of the seconds without pushing start/stop and reset together which seams strange to me i if I push the start/ stop the hand of the second pose clockwise if I push the reset it goes counterclockwise, I guess the adjustment method is not right but could find any adjustment manuals for the specific solar watche
Can you help me with the proper adjustment for this chronometer
Best regards
Pierre Van Hove
User's recommendation: product is good but missing a proper manual for adjustment
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