Lightology

ai (ai) pas (recu) mon colis 2 bouchons et 2 portes bidon pouvez vous rentrer en contacte avec moi pour que je vous explique

Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it!

I'll try to get through this without going caps crazy but....

I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. I explained our needs and she made some recommendations for which pendants would work. I picked one and ordered 10.

They arrived and the first thing we noticed was only 8 of them worked.

Ok NBD.

But then we quickly noticed that they were totally wrong for the space. Clearly they were outdoor spotlights and not meant for indoors. The lights were BLINDING. We had to turn them to face directly at the cabinets which made the entire kitchen literally dark, except for the stage lighting on our cabinet doors.

It was comical at best.

Ok still NBD. Yes frustrating but this is all part of the process. We'd just return them and order some different lights. We'd find the right ones eventually.

Over the course of the next few days, the box that the lights came in got tossed out.

Miscommunication.

So when I go to return the lights I notice there's no easy way on the website. It says I need to get a number but doesn't say how. So I email Alyssa to see if she can get it for me. I mention that the original box is gone.

She responds that without the box, the items are UNSELLABLE (here come the caps) and CANNOT BE RETURNED.

Wait - it gets better.

Apparently even if I HAD the box, I would have only gotten 50% back.

So now I'm out $330.

Three hundred and thirty dollars.

When Alyssa told me this, she made zero apologies. I'm out hundreds of dollars and she doesn't even care. I'm sure she doesn't since she got her commission off these purchases.

Alyssa obviously made no mention of this when she was helping me choose lights. And she even suggested that I order several different lights and try them out, knowing full well I'd only get 50%.

So.

Lightology stole $330 from me and there's nothing I can do about it except warn other folks.

Don't support this business.

UPDATE: Now Alyssa is blaming me for this situation. Yay customer service!

I did an Internet order via Lightology. I wasn't home when the product was delivered, not realizing it was signature required (I live an a city where couriers just leave the package on the doorstep).

In any case, I got notice from UPS that the package was sent back to Lightology. I contacted Lightology advising that I still wanted the shipment and was advised that they would send it back to me. I have never received the shipment. I was asked what I wanted to do, I said it has been weeks, just give me a credit for the purchase.

That was May 17. It is now June 14 and I still have no lights and no credit. When I called today, all I get is leave a message.

This is not encouraging in the least. I would recommend buying elsewhere.

Lightology's website states their light fixtures are made in the USA.

I ordered a light fixture. I took it out of the box and the label said, "Made In China."

I mailed the fixture back in its original packaging. First, Lightology told me they would only refund me 50%! Then, they claimed the fixture was broken and refused to refund me at all!!

I don't think it's fair to refund only 50% after making a false claim (made in USA) on their website. I suspect the fixture was "broken" so they could refuse to refund me any money.