I recently purchased 2 Sandy Shores candles from American Greetings. The candles did not seem to have the wicks placed correctly as they only burned for short time then went out. When i tried to relight them they burned into a pool. I tried to contact the company to provide feedback, but they have no website, no customer service number. I contacted the store regarding the defective product, but because candles were a sale item not much resolution could be offered. I definitely will not be purchasing products from this company again. Any business that does not welcome/encourage feedback from its customers will find itself quickly out of business.
Rochester, New York
PATRIOT CANDLE ONLY BURNED 1/3 OF THE WAY
I PURCHASED MANY PATRIOT CANDLES FROM WALGREENS AND HAVE BEEN PLEASED WITH ALL BUT THE 20 OUNCE "BRAZILIAN NECTAR" WHICH ONLY BURNED 1/3 OF THE WAY AND WENT OUT. I TRIED RELIGHTING IT, BUT IT BURNED INTO A POOL. THIS MORNING I TRIED TO EMAIL "LIGHT HOUSE HOME PRODUCTS" TO COMPLAIN, HOWEVER, I COULDN'T FIND A COMPLAINT DEPARTMENT. WALGREENS HAS ALWAYS BEEN ACCOMMODATING WHEN I HAD PROBLEMS, SO I HOPE THEY CAN HELP ME WITH THIS. I OFTEN USE THESE AS GIFTS. CERTAINLY AM GLAD I DIDN'T GIVE THIS ONE! THANK YOU FOR YOUR TIME AND COOPERATION.
Washington, District Of Columbia
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