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I signed up on December 10, 2016 for a $180 two-week Pilates program with Nathalie, the Pilates program director at Lifetime Fitness. On December 14, 2016, I told Nathalie I didn't want to take the classes which hadn't even started. She claimed I didn't cancel within the first three days per the contract and gave me all these guilt trips, etc.; in fact, I was able to cancel and get a full refund per the signed contract despite what Nathalie kept...
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#1014004
I try to cancel my membership for over 6 months. I have leave to Europe for my job and they don't want to cancel it just keep charging my credit cards. Have to replace my credit cards. Couple weeks ago I received a call from corporate office they asked me to make 150$ and that's it. I made that one time payment. After that they charged that credit card for 315$ without my authorization it's total *** it's legal money extortion !!!
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#1011177
Tried to cancel membership with lifetime fitness in canton michigan. 3 x but they keep taking out my dues. Now i know why they call it lifetime cause you cant get out of contract for your lifetime. Left messages for manager no call back. What a joke this place is. Do not join ever. Still fighting with them.
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Anonymous

Lifetime ripp off Lifetime rippoff. Keep stealing my money. They claim i have 12 guest passes then tell me after i sign up. They have to be unique visitors. Therefor making them usless
I...

1.0
#1008194

Lifetime Fitness Customer Care Review

#996485
Evening staff sucks im sorry but thats the shift you had chosen not my problem or fault..one would think the vernin hills location would have a more friendly staff and upon occasion while talking with staff smelled alcohol. ..if thats how they run things then maybe ill apply for the perks of being rude and develop a drinking problem aparently its allowed
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Lifetime Fitness Gym Facility Review

#993890
San Antonio Rim location has become the slums. Ac barely works in locker room. Usually dripping sweat to go back to work. Don't even think about ordering a shake unless you have 15-20 minutes and towels look like they have been through a war. All this for 200 a month?
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Lifetime Fitness Membership Review

#977977
2.9
Was told that fourth family member in college could come home joined and stop for $40. Turns out it's $80 with all the fees that were not mentioned
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Lifetime Fitness Sanitary Conditions Review

#972532
1.0
Equipment-old Child center-unprofessional,my baby got virus,they left her crying for an hour,durty rooms,urresponsible stuff ,no experience.Left my baby in small cradle for newborn when she is almost 7m old... account rep- rude Fees for everything, Thanks god they don't charge for using the restrooms! I want to give -10 stars.
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My husband was recently on leave from his station with the military over seas when I requested a guest pass for him to use the gym with me, the accounts manager at the sandy springs gym Harith said that'd be fine. He had a pass until the date when he would leave again. We went in the other night and went to the locker rooms and when my husband was putting his stuff away Harith went in and said he was not welcome to use the gym anymore but I...
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3.5
I liked
  • Equipment
  • Locker room
I didn't like
  • Horrendous customer service in billing department
  • Price
  • Mean account managers
Me and my wife are life time member almost 4 years, i recently find out there are too many parking spots are for dimond members and we have to drive around for about 10 minute to find a parking spot but the dimond member's spots are empty there. I think it is not fair, in sport facility nobody should be over the other ones. I talked with the manager and she told me they have almost 300 dimond members and they need to take care of them. Ok, I'm...
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Probbly the worst customer service I have ever gotten. Especially Sarah at the Plano location has a big attitude every single time I go in. Cancelled my membership due to her and her co-workers
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Anonymous

Poor customer service from the I am a long time resident of the Arlington/Mansfield area. I pride myself in my community and chose to relocate here 11 years ago after thoroughly researching cities in the M...

2.5
#993336
Avoid this place unless you don't mind blasting your earphones to hear over the boot camp instructors personal Choice of crappy music. There is no common courtesy. The lifetime channel is going on the speakers then they blast their music and could care less how distracting and irritating and rude they are to the other members not interested in a concert. Boot camps monopolize much of the common areas forcing members to have to move or feel...
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DO not trust this gym. They have very questionable practices and will HOLD YOU HOSTAGE. After over a year of not using the membership I tried to cancel and they make it very difficult for you unless you can physically go there. SHADY SHADY is all I have to say. Don't be fooled by there "no contracts" claims. This is a very expensive "club" and very nice facility but the customer service SUCKS. And I thought LVAC had bad customer service!!!...
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I can confirm that everything people are saying is 100% true. I just got done with the exact same process of calling my credit card company for a chargeback of services non-rendered. I attempted to cancel my membership in person and they did not file the paperwork. I find out 9 months later I have been being charged 62 dollars a month the entire time even though i moved far away from the gym. I tried everything to cancel my membership, called...
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Anonymous

Anonymous I at least cancelled only after a week coming back from being talked into keeping membership on hold (my best friend had just passed away and my husband was going thru cancer)...

1.0
I didn't like
  • Managers with excuses
  • High pricing and initiation fees should not exist
  • Management on any level
#986003

Contact Lifetime Fitness

Headquarters Address:
Life Time Fitness
corporate office 2902 Corporate Place
Chanhassen, MN 55317
Phone:
(916) 472-2000
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Lifetime Athletic Bergen What is going on??? How does lifetime decide who gets in the GM seat? Whats the process for vetting a perspective GM candidate?!? Does anyone care in Your corporate Headquarters? Who is representing the lifetime brand ???The GM George comes across as a Weak, Flacied, bipolar, cartoon character on drugs? This person is not qualified to manage a bathroom towel attendant! He should be terminated at once!And a real GM Who...
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#982371