LifeStation Reviews
LifeStation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LifeStation has 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: do not sign up before they check your phone lines.
Positive Feedback
The record notes attempts to resolve issues and staff who eventually communicated after incidents.
Negative Feedback / Risk Areas
- Device failed to work in home and replacement devices did not fix the issue, a common theme in LifeStation reviews.
- Problems with billing and auto payment continued despite cancellation requests, fueling LifeStation customer complaints about refunds and subscriptions.
- Poor customer service and misleading information about access codes created safety concerns.
Key Takeaways for Future Customers
- Verify phone line compatibility before ordering to avoid service failures.
- Monitor billing closely and document cancellation requests if disputing charges.
- Confirm that customer service holds necessary access information before relying on the device.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LifeStation has 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: do not sign up before they check your phone lines.
Positive Feedback
The record notes attempts to resolve issues and staff who eventually communicated after incidents.
Negative Feedback / Risk Areas
- Device failed to work in home and replacement devices did not fix the issue, a common theme in LifeStation reviews.
- Problems with billing and auto payment continued despite cancellation requests, fueling LifeStation customer complaints about refunds and subscriptions.
- Poor customer service and misleading information about access codes created safety concerns.
Key Takeaways for Future Customers
- Verify phone line compatibility before ordering to avoid service failures.
- Monitor billing closely and document cancellation requests if disputing charges.
- Confirm that customer service holds necessary access information before relying on the device.
Highly dissatisfied with product
- - Device never worked after three replacements; auto-payments weren't stopped and $143.80 is owed.
the device never worked, after sending me three new devices they finally admitted it would not work in my home, they were supposed to stop the auto payment from my bank , they did not, and even took out another payment on June 30,2020 , they owe me for 4 payments of $35.95, or $143.80, I need justice here.
Preferred solution: Full refund
User's recommendation: do not sign up for this before they check out your phone lines
Auburn, California
Lifestation Customer Care Review from Burlingame, California
- - Could not reach step-mom after many calls; concerned due to hip injury.
- - They claimed the lockbox code wasn't on file, then said they had it.
Yesterday we were unable to get in touch with my step-mother after numerous calls and banging on her. She has fallen previously and broke her hip, so we were concerned. She had a {{{redacted}}} lockbox on her door so I called the 800 number at {{{redacted}}} to get the combination. After giving her my name, her name, phone numbers and addresses they finally told me that they did not have the combination because my step mother never called it in. We were just about ready to kick the door in when my step mother shows up from shopping.
I called {{{redacted}}} back to give them the door code and now they tell me that they did have it all along, they just lied to me because they were not sure who I was, even though I am the primary person on record.
I would think twice about signing up with this company. Very poor customer service.
- Operator
Preferred solution: dont lie to your customers
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